Replacement device New or Remanufactured

What was your replacement?

  • Brand new

  • Remanufactured


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dimitricook

macrumors member
Original poster
Jul 30, 2013
40
8
I have had several replacements of my iPhone 5,6s en now last week for my 7.
Love the service that Apple stores provide by replacing the whole unit. But there is some big question mark.
The Genius in the Apple store in Brussels told me that the replacement iPhone 7 unit was brand new.
When i asked him if it was remanufactured he told me that Apple always gives out new units and no remanufactured of refurbished.

So my question is

Did i really get a new device?
And what did you guys get?
 

eyoungren

macrumors Core
Aug 31, 2011
21,911
14,526
ten-zero-eleven-zero-zero by zero-two
I have had several replacements of my iPhone 5,6s en now last week for my 7.
Love the service that Apple stores provide by replacing the whole unit. But there is some big question mark.
The Genius in the Apple store in Brussels told me that the replacement iPhone 7 unit was brand new.
When i asked him if it was remanufactured he told me that Apple always gives out new units and no remanufactured of refurbished.

So my question is

Did i really get a new device?
And what did you guys get?
They are required to tell you it's new (if you ask). They will never use the term refurbed.

But remanufactured is the more approrpriate term.

When a model is newly launched, getting a replacement will indeed be new for a while, but after that it's remanufactuered.

New casing, new battery, new screen, failed parts replaced.
 
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JPack

macrumors 603
Mar 27, 2017
5,437
8,174
The model number tells you if it's a new or refurbished phone.

Just go to General > About. If your model starts with M, it's new. N is refurbished.
 
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Ugi

macrumors regular
Mar 15, 2016
124
51
No the serial number does not tell you anything. Might be some time ago but nowadays you can't tell that via the s/n

It's easy: if you get a sealed unit with original box and extras it's new from the factory.

If you get a unit from a little white box it's a refurb.

I had issues with 6s last year and after same issues occurring over and over again with the exchange devices I got a brand new sealed device with included extras. The errors occurred again, got refunded after half a year.




According to the genius and store manager the devices out of the small box have replaced parts for every part what can wear out by standard usage. This means the casing and battery is replaced. The logicboard, display etc aren't replaced if they weren't defective.
 
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Givmeabrek

macrumors 68040
Apr 20, 2009
3,396
1,106
NY
.....If you get a unit from a little white box it's a refurb.....
Not that simple. The units in the white box are replacement units. They may be built new for that purpose or they may be remanufactured units. Either way they come with a new warranty and look exactly the same.
 
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Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,531
At the iPhone hacks section.
Ask yourself these questions first.
Does it look brand new?
Does it work like brand new with no problems?
If you answered yes on both then that's all that matters and you shouldn't worry further.
All Apple replacements are top notch, new casing, battery and screen.
Some internal components might get reused but they are all tested thoroughly to pass all checks so in the end it doesn't really make a difference.
You get the original warranty transferred to the new device or at least 90 days coverage. Whatever is greater.
You'll be fine.
 
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Ugi

macrumors regular
Mar 15, 2016
124
51
Not that simple. The units in the white box are replacement units. They may be built new for that purpose or they may be remanufactured units. Either way they come with a new warranty and look exactly the same.
Nope the warranty is not new
 
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borgsauce

macrumors regular
Dec 18, 2016
249
140
Few months ago my iPhone 7 started chipping at the speaker grill on its own. Took it to Apple and got a replacement unit no questions asked. The replacement I got had a serial number starting with N but was told it’s a new device. I specifically asked if it was a remanufactured device and was told it was new. Phone up Apple and gave the serial number to recheck and they confirmed again that it’s brand new and not remanufactured. I don’t think N necessarily means refurbished.
 
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Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,531
At the iPhone hacks section.
Few months ago my iPhone 7 started chipping at the speaker grill on its own. Took it to Apple and got a replacement unit no questions asked. The replacement I got had a serial number starting with N but was told it’s a new device. I specifically asked if it was a remanufactured device and was told it was new. Phone up Apple and gave the serial number to recheck and they confirmed again that it’s brand new and not remanufactured. I don’t think N necessarily means refurbished.
What would happen if it was remanufactured?
The world would end or you would feel deep down that the replaced device has a sinister past?
 
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borgsauce

macrumors regular
Dec 18, 2016
249
140
What would happen if it was remanufactured?
The world would end or you would feel deep down that the replaced device has a sinister past?
Normally I wouldn’t bother replying to that tone but since you asked, it’s a personal preference don’t take it too hard.
 
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borgsauce

macrumors regular
Dec 18, 2016
249
140
What tone? Realism bothers you?
If the device looks and works like brand new then what is the problem?
Realism? So you think because I rechecked with them whether it was new or refurbed, it means its a problem for me? Maybe it’s my curiosity or because I like to know things? Point of my post was about keeping those who may want to know, that the N in the serial number doesn’t necessarily mean Refurbed.
 
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Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,531
At the iPhone hacks section.
Realism? So you think because I rechecked with them whether it was new or refurbed, it means its a problem for me? Maybe it’s my curiosity or because I like to know things? Point of my post was about keeping those who may want to know, that the N in the serial number doesn’t necessarily mean Refurbed.
Its up to you, I wouldn't waste a second of my life worrying about it or chasing Apple to find out if my device is really really new or re-manufactured.
If it has a problem or doesn't look or work as brand new then I would have a problem with that but that's about as far as I would go.
 
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Shadowbech

macrumors 603
Oct 18, 2011
5,333
1,446
Apple iPhone World
Few months ago my iPhone 7 started chipping at the speaker grill on its own. Took it to Apple and got a replacement unit no questions asked. The replacement I got had a serial number starting with N but was told it’s a new device. I specifically asked if it was a remanufactured device and was told it was new. Phone up Apple and gave the serial number to recheck and they confirmed again that it’s brand new and not remanufactured. I don’t think N necessarily means refurbished.
N just mean's its just a replacement unit to differentiate from Retail (M), as only your device gets replaced and no new charging brick or cables, and headphones. As someone posted above, if you ask Apple Genius whether it's new or reburb, they are trained to answer you that it's new. They will never tell you if it's remanufactured. Back when the original iphone, iphone 3G iphone 3GS, and iphone 4? you could tell by the serial number, that started with 5K (I know this because I had to replace my 4 multiple times and all replacement units on those started with 5K. Not sure about 4S but after that serial number means nothing. When I had to replace 6 Plus once, the model started with N. The serial number was indistinguishable from others.
 
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dimitricook

macrumors member
Original poster
Jul 30, 2013
40
8
I care! that is why i started the topic, guys who don't care why do you reply to this topic?
Totally don't understand why you are talking in here?!

The point is that probably apple is talking ****, they tell customers that phones are new with no used parts but they are not new.
In my country, the Netherlands there was a trial and the customer got a new device from Apple.
Apple is not allowed to give customers refurbishes phones by the Dutch law.
 
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eyoungren

macrumors Core
Aug 31, 2011
21,911
14,526
ten-zero-eleven-zero-zero by zero-two
I care! that is why i started the topic, guys who don't care why do you reply to this topic?
Totally don't understand why you are talking in here?!

The point is that probably apple is talking ****, they tell customers that phones are new with no used parts but they are not new.
In my country, the Netherlands there was a trial and the customer got a new device from Apple.
Apple is not allowed to give customers refurbishes phones by the Dutch law.
Given that there are some things I value over others that I have discussed endlessly on this forum I can empathize with your caring about this issue.

I don't agree though. I think a lot of the times remanufactured phones can be better than new because the process takes advantage of what Apple learns during the course of the manufacturing run and the improvements that are made there.

But I get where you are coming from.
 
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