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Replacement Stock
- Thread starter IconIc215
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Any potential issues in accepting a replacement that gets delivered in such kind of a plain box? I'm guessing most of these replacement devices are new since the phone has been out only for a couple of weeks now.
yeah i think they are new. but i ended up returning the one which i had and buying a new one.
Yes at this stage in the product life cycle it would be hard to imagine any refurbished units...But if you want to be sure your getting new the best bet is return and repurchase.
I walked into my Apple Store for a replacement and walked out the same day with a brand new Space Grey 64GB.
It wasn't white box it was brand new. The picture of the phone on the box, charger, ear buds... Everything...
It wasn't white box it was brand new. The picture of the phone on the box, charger, ear buds... Everything...
Probably treated it as an exchange as opposed to a repair. If the store has stock this is definitely an option.
What you did is more of a return/exchange, and if you are within 14 days return period. You certainly can do this, but after 14 day window you will just have to see genius bar and get a white box replacement.
This is what my first thoughts were as I called AppleCare first. They told me my device would be ready when I got there. I received a text saying my device was ready ad went picked up in and out 10 minutes
Return/exchange works in places where you have enough stock. None of the stores near me have any. 8am search on Apple site has been my favorite pastime for the past week
I have email from the agent to proof I will be getting a brand new unit. Should I ask for some kind of compensation? It feels like I am buying a refurbished iphone here. I don't want to go through mailing back and waiting for a brand new unit and also replacement unit might be harder to resell as I usually upgrade every year
Btw The replacement unit is fine, good screen and TSMC chip
Waiting since 14 days for an exchange unit.
My iPhone 6s had a defect out of the box. 2 weeks ago it arrived at apple via UPS but since then nothing happened.
Was in contact with the support for hours but nobody can tell me something about when i will receive my iPhone.
My iPhone 6s had a defect out of the box. 2 weeks ago it arrived at apple via UPS but since then nothing happened.
Was in contact with the support for hours but nobody can tell me something about when i will receive my iPhone.
Sooner than later all the white boxed units will be the units returned with the Samsung chip!
I can hear it now!
I can hear it now!
Had to get my 6s+ replaced because it wouldn't turn on about a week ago. Walked into Apple Store without a reservation and got it replaced.
If you ordered your phone through your carrier, are you still able to walk into an Apple Store to get a replacement? Mines only a week old and has a few bugs and want it replaced with a brand new one. Apple care on the phone told me I would get a new one in store. I haven't gone in yet to confirm this, just wondering if it makes a difference that I purchased mine through my carrier and not through Apple Store
If you purchased the phone through the carrier retail store and you need replacement, yes you can walk into the apple store and set up a genius appointment. They will give you a white box only replacement with just a phone and no other accessories. If this is not what you want then you can simply return the phone at your carrier retail and buy another one from them if they have any available.
Are you guys that got replacements mailed to you paying the $30 for that? One of the 6s I bought had an issue with the screen flickering out of the box, and even after speaking to three or four different people and supervisors on the phone and on the chat, they refuse to waive the fee for me. I am not paying an extra $30 to get a working phone that I already paid $850 for.
It's a huge pain to get to my nearest Apple Store, and everytime I check for appointments, there are none until at least a week out. I guess I'm stuck with that though
It's a huge pain to get to my nearest Apple Store, and everytime I check for appointments, there are none until at least a week out. I guess I'm stuck with that though
i never paid anything for the phone. it came to the store and i went there to pick it up. decided to return the current one and buying a new one.
I placed two repair orders but due to how long they took to process wound up canceling them and returning and repurchasing the phone from a store that had stock. Both replacements they waived my fee without me even asking.
I called my carrier and they are shipping me a brand new one and I just have to ship my current one within 15 days
Should be here by end of the week. No questions asked
Should be here by end of the week. No questions asked