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Requesting a new unit from Apple store?

smallnshort247

smallnshort247

macrumors 6502a
Original poster
Oct 23, 2010
531
8
8 month old 2010 MacBook Pro is having kernel panic problems. At least once a week. Took it to them about a month ago and after them "running tests" they couldn't find anything wrong. Their advice was to do a clean install. I did that and I just got another kernel panic. Other wise the mac runs great. How do I request a new unit since this one seems to be faulty? I bought it from an Apple store and its 8 months old. Great shape/condition otherwise. No apple care on it. Thanks
 
Is your RAM Apple or aftermarket that you installed? If aftermarket what brand, it could be RAM causing it, no matter if its apple or not.

Do you know how to read your console logs? They will reveal what is causing the panics.

If you spotlight search for "console" you'll be able to open it. Then hit Show Log List button.

You should see System Diagnostic Reports and User Diagnostic Reports on the left. You should see the panics there. You can copy paste them in a post if you would like help deciphering them.
 
agentphish said:
Is your RAM Apple or aftermarket that you installed? If aftermarket what brand, it could be RAM causing it, no matter if its apple or not.

Do you know how to read your console logs? They will reveal what is causing the panics.

If you spotlight search for "console" you'll be able to open it. Then hit Show Log List button.

You should see System Diagnostic Reports and User Diagnostic Reports on the left. You should see the panics there. You can copy paste them in a post if you would like help deciphering them.
Click to expand...

I don't understand why I keep getting Kernel Panics. I have replaced my RAM and HDD but the kernel panics started happening a few months before then. I then took my MacBook Pro to the Apple store and they kept it overnight. 3 days later I go to pick it up and they tell me they couldn't find anything wrong software or hardware wise. Their advice was to do a total clean install. So about a month later I did a total clean install, manually putting my stuff back on..not using time machine or migration assistant. I was going well until I just got ANOTHER kernel panic. I really thought doing the clean install would fix it. My mac has been running faster and less buggy after the clean install.

Whats your advice? Do you think the kernel panics will stop when I upgrade to the Mac OS X Lion? Like I said before, the kernel panics happened BEFORE I opened up my computer and upgraded the RAM and HDD, so putting the original parts back in I don't think will fix anything. Plus, after upgrading to 8GB of RAM, I don't think I can go back to 4GB...it wouldn't be the same.

Here are the specs of my MBP by the way..if it helps.

2.4Ghz Mid 2010 MacBook Pro 15 inch

Also, the kernel panics usually occur randomly at least once every 7 or so days. Every time it happens I'm usually running: safari, mail, adium, activity monitor, skype, echofon, and the drobo app.
 
agentphish said:
Is your RAM Apple or aftermarket that you installed? If aftermarket what brand, it could be RAM causing it, no matter if its apple or not.

Do you know how to read your console logs? They will reveal what is causing the panics.

If you spotlight search for "console" you'll be able to open it. Then hit Show Log List button.

You should see System Diagnostic Reports and User Diagnostic Reports on the left. You should see the panics there. You can copy paste them in a post if you would like help deciphering them.
Click to expand...

That's a cool tip I never knew about. Anywho, after doing the clean install, this was the first kernel panic that I've had, so I figure the past kernel panics were all erased in the log. The kernel panic that happened today should technically be in the folder but when restarting, the blue screen stayed up for over 2 minutes, usually it doesn't last that long. So I did another hard restart on top of the first hard restart which is why I'm guessing the kernel panic isn't logged. I don't see any crashes for today's date. All the other crashes logged aren't kernel panic related.
 
smallnshort247 said:
8 month old 2010 MacBook Pro is having kernel panic problems. At least once a week. Took it to them about a month ago and after them "running tests" they couldn't find anything wrong. Their advice was to do a clean install. I did that and I just got another kernel panic. Other wise the mac runs great. How do I request a new unit since this one seems to be faulty? I bought it from an Apple store and its 8 months old. Great shape/condition otherwise. No apple care on it. Thanks
Click to expand...

You can't. They will only repair it. Replacement units are usually given out under extraordinary conditions (i.e. the specific part of the unit broke down several times, or for example major parts stopped working several times).
Apple got me a replacement unit after:
2x HDD replacement
1x Display replacement
1x Logic board replacement
1x Fans replacement

I also had apple care and was pissed off as hell, since all of these problems appeared within 2 months. The unit was about a year old.
I don't want to be mean and tell you how to get a unit off of Apple, since that isn't the point. They gave me one since the unit I had simply was extremely bad production and I was pissed off as I had my MacBook Pro more in repairs than in my possession for 2 months. After I got the new unit, I bought AppleCare on my own. I didn't take the refund of old AppleCare or anything. Seemed like a fair thing to do.

P.S. I'm not a rich bastard, just a student who had to save months to buy AppleCare.
 
you completely disregarded what I said. Check the console, not the folder.

Apple has been shifting the locations of where its keeping the log files in 10.6.5 and 10.6.6 so it's possible you won't see them unless you look through console.

It could be your 3rd party ram too. Seeing a log would help us to know.
 
Constantine1337 said:
You can't. They will only repair it. Replacement units are usually given out under extraordinary conditions (i.e. the specific part of the unit broke down several times, or for example major parts stopped working several times).
Apple got me a replacement unit after:
2x HDD replacement
1x Display replacement
1x Logic board replacement
1x Fans replacement

I also had apple care and was pissed off as hell, since all of these problems appeared within 2 months. The unit was about a year old.
I don't want to be mean and tell you how to get a unit off of Apple, since that isn't the point. They gave me one since the unit I had simply was extremely bad production and I was pissed off as I had my MacBook Pro more in repairs than in my possession for 2 months. After I got the new unit, I bought AppleCare on my own. I didn't take the refund of old AppleCare or anything. Seemed like a fair thing to do.
Click to expand...

Yeah, that makes sense. I bought my previous macbook from them and it had a dead pixel that i found 30 days after buying it. they let me speak to the manager and he allowed for a swap thank goodness. I don't really need a new replacement because my mbp is in great shape..i just want the end result to be no more kernel panics
 
When the hardware diagnostics don't show any obvious hardware fault, trying a fresh install of the OS is the next recommendation.

Since that didn't work, I'd take it back to the Genius Bar and have them figure out another way of troubleshooting it.

Generally after 3 major repairs, they'll swap you for another.
 
aristobrat said:
When the hardware diagnostics don't show any obvious hardware fault, trying a fresh install of the OS is the next recommendation.

Since that didn't work, I'd take it back to the Genius Bar and have them figure out another way of troubleshooting it.

Generally after 3 major repairs, they'll swap you for another.
Click to expand...

Alrighty. I'll probably have to do that again.
 
How can you not have AppleCare on it if you have only had it for eight months?
Check your warranty status here.
 
agentphish said:
you completely disregarded what I said. Check the console, not the folder.

Apple has been shifting the locations of where its keeping the log files in 10.6.5 and 10.6.6 so it's possible you won't see them unless you look through console.

It could be your 3rd party ram too. Seeing a log would help us to know.
Click to expand...

Sun Jan 16 00:04:05 2011
panic(cpu 3 caller 0x2aab55): Kernel trap at 0x012dfd09, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x1f5aa06c, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x1f5a9f80, EBX: 0x00000000, ECX: 0x0000000c, EDX: 0x1f5a9f00
CR2: 0x1f5aa06c, EBP: 0x834cbc18, ESI: 0x1f5a9f00, EDI: 0x6d142000
EFL: 0x00010246, EIP: 0x012dfd09, CS: 0x00000008, DS: 0x02e40010
Error code: 0x00000000

Backtrace (CPU 3), Frame : Return Address (4 potential args on stack)
0x834cba08 : 0x21b50c (0x5d4438 0x834cba3c 0x223974 0x0)
0x834cba58 : 0x2aab55 (0x59623c 0x12dfd09 0xe 0x596406)
0x834cbb38 : 0x2a09a8 (0x834cbb50 0xe3ff8001 0x834cbc18 0x12dfd09)
0x834cbb48 : 0x12dfd09 (0xe 0x48 0x834c0010 0x520010)
0x834cbc18 : 0x12fe657 (0x6d142000 0x1f5a9f00 0x0 0x0)
0x834cbc48 : 0x1308d0c (0x6d142000 0x1ee212dc 0x1f5a9f00 0x130889c)
0x834cbc78 : 0x1308e73 (0x1ee21000 0x6d142000 0x1ee21320 0x8)
0x834cbca8 : 0x12e246a (0x1ee21000 0x6d142000 0x834cbcd8 0x213ebb)
0x834cbcd8 : 0x53724b (0x6d142000 0xed69000 0xed69000 0x1)
0x834cbd28 : 0x5672a4 (0x6d142000 0xed69000 0xed69000 0x1)
0x834cbd88 : 0x286234 (0x6d142000 0xed69000 0x1 0x0)
0x834cbdf8 : 0x21d8ba (0x10d43168 0x10d3e384 0x10d43170 0x10d431a4)
0x834cbe38 : 0x210a3a (0x10d43100 0x834cbe7c 0xdc5c70c 0x834cbe70)
0x834cbe98 : 0x216c9d (0x10d43100 0x0 0x0 0x0)
0x834cbf18 : 0x294e13 (0x834cbf44 0x0 0x0 0x0)
0x834cbfc8 : 0x2a1018 (0xe381520 0x0 0x10 0x0)
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleIntelHDGraphics(6.2.6)@0x12de000->0x138cfff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x99c000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x9cf000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x9ad000

BSD process name corresponding to current thread: Safari

Mac OS version:
10J567

Kernel version:
Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 25823182642747
unloaded kexts:
com.apple.driver.IOFireWireSerialBusProtocolSansPhysicalUnit 2.5.8 (addr 0x7bab8000, size 0x8192) - last unloaded 19553809943104
loaded kexts:
com.TrustedData.driver.VendorSpecificType00 1.3.7 - last loaded 19499803968617
com.DataRobotics.driver.iSCSIInitiator 1.4.31
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AppleBluetoothMultitouch 54
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AudioAUUC 1.13
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleIntelHDGraphics 6.2.6
com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
com.apple.driver.AppleLPC 1.4.12
com.apple.GeForce 6.2.6
com.apple.driver.AppleGraphicsControl 2.8.68
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleUSBCardReader 2.5.8
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.driver.AppleIRController 303.8
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.0.1
com.apple.iokit.IOFireWireSBP2 4.0.6
com.apple.driver.AppleBluetoothHIDKeyboard 141
com.apple.driver.AppleHIDKeyboard 141
com.apple.driver.IOBluetoothHIDDriver 2.3.8f7
com.apple.driver.AppleMultitouchDriver 207.10
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOSCSIParallelFamily 2.0.1
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 312
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
 
I had another one a few hours later the next day.

Interval Since Last Panic Report: 399111 sec
Panics Since Last Report: 1
Anonymous UUID: C472DB13-019A-4A86-B5F1-D996A96062F1

Sat Jan 15 16:04:58 2011
panic(cpu 3 caller 0x2aab55): Kernel trap at 0xfff2f4f7, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0xfff2f4f7, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x1a55af80, EBX: 0x00000000, ECX: 0x0000000c, EDX: 0x19e0b300
CR2: 0xfff2f4f7, EBP: 0x7422bc18, ESI: 0x19e0b300, EDI: 0x6bac0000
EFL: 0x00010246, EIP: 0xfff2f4f7, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000010

Backtrace (CPU 3), Frame : Return Address (4 potential args on stack)
0x7422b9f8 : 0x21b50c (0x5d4438 0x7422ba2c 0x223974 0x0)
0x7422ba48 : 0x2aab55 (0x59623c 0xfff2f4f7 0xe 0x596406)
0x7422bb28 : 0x2a09a8 (0x7422bb40 0x8205300c 0x7422bc18 0xfff2f4f7)
0x7422bb38 : 0xfff2f4f7 (0xe 0xe3ff0048 0x6bac0010 0xc9c0010)
0x7422bc18 : 0x8233a657 (0x6bac0000 0x19e0b300 0x0 0x0)
0x7422bc48 : 0x82344d0c (0x6bac0000 0x195ce2dc 0x19e0b300 0x8234489c)
0x7422bc78 : 0x82344e73 (0x195ce000 0x6bac0000 0x195ce320 0x8)
0x7422bca8 : 0x8231e46a (0x195ce000 0x6bac0000 0x7422bcd8 0x213ebb)
0x7422bcd8 : 0x53724b (0x6bac0000 0xe44f5dc 0xe44f5dc 0x1)
0x7422bd28 : 0x5672a4 (0x6bac0000 0xe44f5dc 0xe44f5dc 0x1)
0x7422bd88 : 0x286234 (0x6bac0000 0xe44f5dc 0x1 0x0)
0x7422bdf8 : 0x21d8ba (0x19e79468 0xffa1a84 0x19e79470 0x19e794a4)
0x7422be38 : 0x210a3a (0x19e79400 0x7422be7c 0xc9aee18 0x7422be70)
0x7422be98 : 0x216c9d (0x19e79400 0x0 0x0 0x0)
0x7422bf18 : 0x294e13 (0x7422bf44 0x0 0x0 0x0)
0x7422bfc8 : 0x2a1018 (0x1a678a80 0x1 0x10 0x1a17a440)
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleIntelHDGraphics(6.2.6)@0x8231a000->0x823c8fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x7a646000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x81dd8000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x81e19000

BSD process name corresponding to current thread: Safari

Mac OS version:
10J567

Kernel version:
Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 49496849670762
unloaded kexts:
com.apple.driver.AppleWWANSupport 2.0.3b0 (addr 0x820e1000, size 0x12288) - last unloaded 44218792184688
loaded kexts:
com.TrustedData.driver.VendorSpecificType00 1.3.7 - last loaded 47669863948981
com.virginmobile.driver.Data 3.0.5
com.virginmobile.driver 3.0.5
com.DataRobotics.driver.iSCSIInitiator 1.4.31
com.apple.driver.StorageLynx 2.5.8
com.apple.driver.Oxford_Semi 2.5.8
com.apple.driver.LSI_FW_500 2.5.8
com.apple.driver.IOFireWireSerialBusProtocolSansPhysicalUnit 2.5.8
com.apple.driver.initioFWBridge 2.5.8
com.apple.driver.AppleBluetoothMultitouch 54
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.19
com.apple.driver.AudioAUUC 1.13
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AppleIntelHDGraphics 6.2.6
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.driver.AppleGraphicsControl 2.8.68
com.apple.GeForce 6.2.6
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.driver.AppleUSBCardReader 2.5.8
com.apple.driver.AppleIRController 303.8
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.0.1
com.apple.iokit.IOFireWireSBP2 4.0.6
com.apple.driver.AppleMultitouchDriver 207.10
com.apple.nke.ppp 1.5
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.driver.AppleBluetoothHIDKeyboard 141
com.apple.driver.AppleHIDKeyboard 141
com.apple.driver.IOBluetoothHIDDriver 2.3.8f7
com.apple.iokit.IOSCSIParallelFamily 2.0.1
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.IO80211Family 312
com.apple.iokit.IONetworkingFamily 1.10
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
System Profile:
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.58f15
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: SAMSUNG HM640JJ, 596.17 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
FireWire Device: Rev2, Drobo, Up to 800 Mb/sec
 
wordoflife said:
How can you not have AppleCare on it if you have only had it for eight months?
Check your warranty status here.
Click to expand...

I think you're confusing the warranty with AppleCare, they're two totally different items. The warranty (as I'm sure you're aware) is 1 year and includes 90 day of free phone support. AppleCare extends the warranty to 3 years from the original date of purchase and includes telephone support.
 
Reading your panic report it looks like something is going on with Safari. If you're using any extensions that could be the cause or it's possible your copy of Safari is simply corrupt.

One way of telling is using another browser, if it proves to be stable then you then know Safari is the problem and then you can remove it and download a fresh copy.
 
Last edited:
rkaufmann87 said:
Reading your panic report it looks like something is going on with Safari. If you're using any extensions that could be the cause of it's possible your copy of Safari is simply corrupt.

One way of telling is using another browser, if it proves to be stable then you then know Safari is the problem and then you can remove it and download a fresh copy.
Click to expand...

True, sorry about that
 
rkaufmann87 said:
Reading your panic report it looks like something is going on with Safari. If you're using any extensions that could be the cause or it's possible your copy of Safari is simply corrupt.

One way of telling is using another browser, if it proves to be stable then you then know Safari is the problem and then you can remove it and download a fresh copy.
Click to expand...

I installed a fresh copy of OS X when I did the clean install though, so shouldn't it be as if I installed a clean version of Safari? Also, since the clean install, I don't think I've installed any plugins that didn't come with it.
 
From what I can tell it's crashing when you're using Safari. If you use any extensions those could be it too. If you're not using extensions then it's possible your copy of Safari is corrupt.

It's simple enough to test, just download another browser and try using it. If the KP's don't occur again then that pretty much points the finger at Safari. The fix would be to trash your copy of Safari, then re-download it.
 
Install Firefox and try using it instead of Safari for a bit and see if the kernel panics continue, if so then there is another problem other then Safari, if not, then Safari is the issue and you can focus on that.
 
I would buy the AppleCare ASAP given you know it has had problems in the past. If your factory warranty runs out before you get the AppleCare, you may not be able to purchase AppleCare, even if it is only a few days difference. Make sure you get it on time. I cannot tell you how much money AppleCare has saved us (as well as outside insurance).

I don't know much about the kernel panics other than I tend to cause it on nights I decide to watch a movie and bust out the Jolly Time, but I can tell you that Apple, like other reputable companies, has been known to replace items and/or replace parts as needed to fix the issue. Like any company, they usually don't fix complicated issues on the first try, but after a few times, if the problem has caused considerable inconvenience/stress, call the customer service (not tech support) people, and let them know in a way which both shows the severity of the issue but also is relayed in a courteous manner. You will be surprised how far that goes. From your posts thus far you sound like a very level headed person and I imagine you know most of this already, but I know how upsetting computer issues can be (especially if you depend on your MBP like I do), but statistically speaking, people who get angry and flip out on customer service have a much lower probability of getting their issue resolved and have been found to get less of a satisfactory response from the company. It's easy to forget that on the other end of the chat/call/email/etc, there is another person whom like us, has feelings and when they get agitated often do not want to deal with the issue. Hope all works out!
 
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