Requesting a new unit from Apple store?

Discussion in 'MacBook Pro' started by smallnshort247, Jan 15, 2011.

  1. smallnshort247 macrumors 6502a

    smallnshort247

    Joined:
    Oct 23, 2010
    #1
    8 month old 2010 MacBook Pro is having kernel panic problems. At least once a week. Took it to them about a month ago and after them "running tests" they couldn't find anything wrong. Their advice was to do a clean install. I did that and I just got another kernel panic. Other wise the mac runs great. How do I request a new unit since this one seems to be faulty? I bought it from an Apple store and its 8 months old. Great shape/condition otherwise. No apple care on it. Thanks
     
  2. agentphish macrumors 65816

    agentphish

    Joined:
    Sep 7, 2004
    #2
    Is your RAM Apple or aftermarket that you installed? If aftermarket what brand, it could be RAM causing it, no matter if its apple or not.

    Do you know how to read your console logs? They will reveal what is causing the panics.

    If you spotlight search for "console" you'll be able to open it. Then hit Show Log List button.

    You should see System Diagnostic Reports and User Diagnostic Reports on the left. You should see the panics there. You can copy paste them in a post if you would like help deciphering them.
     
  3. smallnshort247 thread starter macrumors 6502a

    smallnshort247

    Joined:
    Oct 23, 2010
    #3
    I don't understand why I keep getting Kernel Panics. I have replaced my RAM and HDD but the kernel panics started happening a few months before then. I then took my MacBook Pro to the Apple store and they kept it overnight. 3 days later I go to pick it up and they tell me they couldn't find anything wrong software or hardware wise. Their advice was to do a total clean install. So about a month later I did a total clean install, manually putting my stuff back on..not using time machine or migration assistant. I was going well until I just got ANOTHER kernel panic. I really thought doing the clean install would fix it. My mac has been running faster and less buggy after the clean install.

    Whats your advice? Do you think the kernel panics will stop when I upgrade to the Mac OS X Lion? Like I said before, the kernel panics happened BEFORE I opened up my computer and upgraded the RAM and HDD, so putting the original parts back in I don't think will fix anything. Plus, after upgrading to 8GB of RAM, I don't think I can go back to 4GB...it wouldn't be the same.

    Here are the specs of my MBP by the way..if it helps.

    2.4Ghz Mid 2010 MacBook Pro 15 inch

    Also, the kernel panics usually occur randomly at least once every 7 or so days. Every time it happens I'm usually running: safari, mail, adium, activity monitor, skype, echofon, and the drobo app.
     
  4. smallnshort247 thread starter macrumors 6502a

    smallnshort247

    Joined:
    Oct 23, 2010
    #4
    That's a cool tip I never knew about. Anywho, after doing the clean install, this was the first kernel panic that I've had, so I figure the past kernel panics were all erased in the log. The kernel panic that happened today should technically be in the folder but when restarting, the blue screen stayed up for over 2 minutes, usually it doesn't last that long. So I did another hard restart on top of the first hard restart which is why I'm guessing the kernel panic isn't logged. I don't see any crashes for today's date. All the other crashes logged aren't kernel panic related.
     
  5. Constantine1337 macrumors 6502

    Joined:
    Dec 3, 2009
    #5
    You can't. They will only repair it. Replacement units are usually given out under extraordinary conditions (i.e. the specific part of the unit broke down several times, or for example major parts stopped working several times).
    Apple got me a replacement unit after:
    2x HDD replacement
    1x Display replacement
    1x Logic board replacement
    1x Fans replacement

    I also had apple care and was pissed off as hell, since all of these problems appeared within 2 months. The unit was about a year old.
    I don't want to be mean and tell you how to get a unit off of Apple, since that isn't the point. They gave me one since the unit I had simply was extremely bad production and I was pissed off as I had my MacBook Pro more in repairs than in my possession for 2 months. After I got the new unit, I bought AppleCare on my own. I didn't take the refund of old AppleCare or anything. Seemed like a fair thing to do.

    P.S. I'm not a rich bastard, just a student who had to save months to buy AppleCare.
     
  6. agentphish macrumors 65816

    agentphish

    Joined:
    Sep 7, 2004
    #6
    you completely disregarded what I said. Check the console, not the folder.

    Apple has been shifting the locations of where its keeping the log files in 10.6.5 and 10.6.6 so it's possible you won't see them unless you look through console.

    It could be your 3rd party ram too. Seeing a log would help us to know.
     
  7. smallnshort247 thread starter macrumors 6502a

    smallnshort247

    Joined:
    Oct 23, 2010
    #7
    Yeah, that makes sense. I bought my previous macbook from them and it had a dead pixel that i found 30 days after buying it. they let me speak to the manager and he allowed for a swap thank goodness. I don't really need a new replacement because my mbp is in great shape..i just want the end result to be no more kernel panics
     
  8. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #8
    When the hardware diagnostics don't show any obvious hardware fault, trying a fresh install of the OS is the next recommendation.

    Since that didn't work, I'd take it back to the Genius Bar and have them figure out another way of troubleshooting it.

    Generally after 3 major repairs, they'll swap you for another.
     
  9. smallnshort247 thread starter macrumors 6502a

    smallnshort247

    Joined:
    Oct 23, 2010
    #9
    Alrighty. I'll probably have to do that again.
     
  10. wordoflife macrumors 604

    wordoflife

    Joined:
    Jul 6, 2009
    #10
    How can you not have AppleCare on it if you have only had it for eight months?
    Check your warranty status here.
     
  11. smallnshort247 thread starter macrumors 6502a

    smallnshort247

    Joined:
    Oct 23, 2010
    #11
    I mean I haven't purchased the 3 year apple care protection plan for it. I plan to get it right before the 1 year runs up.
     
  12. smallnshort247 thread starter macrumors 6502a

    smallnshort247

    Joined:
    Oct 23, 2010
    #12
    if I get another kernel panic I'll make sure to post the log.
     
  13. smallnshort247 thread starter macrumors 6502a

    smallnshort247

    Joined:
    Oct 23, 2010
    #13
    Sun Jan 16 00:04:05 2011
    panic(cpu 3 caller 0x2aab55): Kernel trap at 0x012dfd09, type 14=page fault, registers:
    CR0: 0x80010033, CR2: 0x1f5aa06c, CR3: 0x00100000, CR4: 0x00000660
    EAX: 0x1f5a9f80, EBX: 0x00000000, ECX: 0x0000000c, EDX: 0x1f5a9f00
    CR2: 0x1f5aa06c, EBP: 0x834cbc18, ESI: 0x1f5a9f00, EDI: 0x6d142000
    EFL: 0x00010246, EIP: 0x012dfd09, CS: 0x00000008, DS: 0x02e40010
    Error code: 0x00000000

    Backtrace (CPU 3), Frame : Return Address (4 potential args on stack)
    0x834cba08 : 0x21b50c (0x5d4438 0x834cba3c 0x223974 0x0)
    0x834cba58 : 0x2aab55 (0x59623c 0x12dfd09 0xe 0x596406)
    0x834cbb38 : 0x2a09a8 (0x834cbb50 0xe3ff8001 0x834cbc18 0x12dfd09)
    0x834cbb48 : 0x12dfd09 (0xe 0x48 0x834c0010 0x520010)
    0x834cbc18 : 0x12fe657 (0x6d142000 0x1f5a9f00 0x0 0x0)
    0x834cbc48 : 0x1308d0c (0x6d142000 0x1ee212dc 0x1f5a9f00 0x130889c)
    0x834cbc78 : 0x1308e73 (0x1ee21000 0x6d142000 0x1ee21320 0x8)
    0x834cbca8 : 0x12e246a (0x1ee21000 0x6d142000 0x834cbcd8 0x213ebb)
    0x834cbcd8 : 0x53724b (0x6d142000 0xed69000 0xed69000 0x1)
    0x834cbd28 : 0x5672a4 (0x6d142000 0xed69000 0xed69000 0x1)
    0x834cbd88 : 0x286234 (0x6d142000 0xed69000 0x1 0x0)
    0x834cbdf8 : 0x21d8ba (0x10d43168 0x10d3e384 0x10d43170 0x10d431a4)
    0x834cbe38 : 0x210a3a (0x10d43100 0x834cbe7c 0xdc5c70c 0x834cbe70)
    0x834cbe98 : 0x216c9d (0x10d43100 0x0 0x0 0x0)
    0x834cbf18 : 0x294e13 (0x834cbf44 0x0 0x0 0x0)
    0x834cbfc8 : 0x2a1018 (0xe381520 0x0 0x10 0x0)
    Kernel Extensions in backtrace (with dependencies):
    com.apple.driver.AppleIntelHDGraphics(6.2.6)@0x12de000->0x138cfff
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x99c000
    dependency: com.apple.iokit.IONDRVSupport(2.2)@0x9cf000
    dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x9ad000

    BSD process name corresponding to current thread: Safari

    Mac OS version:
    10J567

    Kernel version:
    Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
    System model name: MacBookPro6,2 (Mac-F22586C8)

    System uptime in nanoseconds: 25823182642747
    unloaded kexts:
    com.apple.driver.IOFireWireSerialBusProtocolSansPhysicalUnit 2.5.8 (addr 0x7bab8000, size 0x8192) - last unloaded 19553809943104
    loaded kexts:
    com.TrustedData.driver.VendorSpecificType00 1.3.7 - last loaded 19499803968617
    com.DataRobotics.driver.iSCSIInitiator 1.4.31
    com.apple.driver.AppleHWSensor 1.9.3d0
    com.apple.driver.AppleBluetoothMultitouch 54
    com.apple.driver.AGPM 100.12.19
    com.apple.driver.AppleMikeyHIDDriver 1.2.0
    com.apple.driver.AppleHDA 1.9.9f12
    com.apple.driver.AppleMikeyDriver 1.9.9f12
    com.apple.driver.AppleUpstreamUserClient 3.4.5
    com.apple.driver.AppleMCCSControl 1.0.17
    com.apple.driver.AudioAUUC 1.13
    com.apple.driver.SMCMotionSensor 3.0.0d4
    com.apple.filesystems.autofs 2.1.0
    com.apple.driver.AppleIntelHDGraphics 6.2.6
    com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
    com.apple.kext.AppleSMCLMU 1.5.0d3
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AudioIPCDriver 1.1.6
    com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
    com.apple.driver.AppleLPC 1.4.12
    com.apple.GeForce 6.2.6
    com.apple.driver.AppleGraphicsControl 2.8.68
    com.apple.driver.AppleUSBTCButtons 200.3.2
    com.apple.driver.AppleUSBCardReader 2.5.8
    com.apple.driver.AppleUSBTCKeyboard 200.3.2
    com.apple.driver.AppleIRController 303.8
    com.apple.BootCache 31
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.iokit.SCSITaskUserClient 2.6.5
    com.apple.iokit.IOAHCIBlockStorage 1.6.3
    com.apple.driver.AppleUSBHub 4.1.7
    com.apple.driver.AppleFWOHCI 4.7.1
    com.apple.driver.AirPortBrcm43224 426.36.1
    com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
    com.apple.driver.AppleEFINVRAM 1.4.0
    com.apple.driver.AppleSmartBatteryManager 160.0.0
    com.apple.driver.AppleUSBEHCI 4.1.7
    com.apple.driver.AppleAHCIPort 2.1.5
    com.apple.driver.AppleACPIButtons 1.3.5
    com.apple.driver.AppleRTC 1.3.1
    com.apple.driver.AppleHPET 1.5
    com.apple.driver.AppleSMBIOS 1.6
    com.apple.driver.AppleACPIEC 1.3.5
    com.apple.driver.AppleAPIC 1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
    com.apple.security.sandbox 1
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.1.11
    com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
    com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.0.1
    com.apple.iokit.IOFireWireSBP2 4.0.6
    com.apple.driver.AppleBluetoothHIDKeyboard 141
    com.apple.driver.AppleHIDKeyboard 141
    com.apple.driver.IOBluetoothHIDDriver 2.3.8f7
    com.apple.driver.AppleMultitouchDriver 207.10
    com.apple.driver.DspFuncLib 1.9.9f12
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.driver.AppleSMBusController 1.0.8d0
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
    com.apple.iokit.IOFireWireIP 2.0.3
    com.apple.iokit.IOSurface 74.2
    com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
    com.apple.iokit.IOSerialFamily 10.0.3
    com.apple.iokit.IOSCSIParallelFamily 2.0.1
    com.apple.iokit.IOAudioFamily 1.8.0fc1
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleHDAController 1.9.9f12
    com.apple.iokit.IOHDAFamily 1.9.9f12
    com.apple.iokit.AppleProfileFamily 41
    com.apple.driver.AppleSMC 3.1.0d3
    com.apple.driver.IOPlatformPluginFamily 4.5.0d5
    com.apple.driver.AppleSMBusPCI 1.0.8d0
    com.apple.nvidia.nv50hal 6.2.6
    com.apple.NVDAResman 6.2.6
    com.apple.iokit.IONDRVSupport 2.2
    com.apple.iokit.IOGraphicsFamily 2.2
    com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
    com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
    com.apple.iokit.IOBluetoothFamily 2.3.8f7
    com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
    com.apple.iokit.IOUSBMassStorageClass 2.6.5
    com.apple.driver.AppleUSBMultitouch 206.6
    com.apple.iokit.IOUSBHIDDriver 4.1.5
    com.apple.driver.AppleUSBMergeNub 4.1.5
    com.apple.driver.AppleUSBComposite 3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6
    com.apple.driver.XsanFilter 402.1
    com.apple.iokit.IOAHCISerialATAPI 1.2.5
    com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
    com.apple.iokit.IOUSBUserClient 4.1.5
    com.apple.iokit.IOFireWireFamily 4.2.6
    com.apple.iokit.IO80211Family 312
    com.apple.iokit.IONetworkingFamily 1.10
    com.apple.iokit.IOUSBFamily 4.1.7
    com.apple.iokit.IOAHCIFamily 2.0.4
    com.apple.driver.AppleEFIRuntime 1.4.0
    com.apple.iokit.IOHIDFamily 1.6.5
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 6
    com.apple.driver.DiskImages 289
    com.apple.iokit.IOStorageFamily 1.6.2
    com.apple.driver.AppleACPIPlatform 1.3.5
    com.apple.iokit.IOPCIFamily 2.6
    com.apple.iokit.IOACPIFamily 1.3.0
     
  14. smallnshort247 thread starter macrumors 6502a

    smallnshort247

    Joined:
    Oct 23, 2010
    #14
    I had another one a few hours later the next day.

    Interval Since Last Panic Report: 399111 sec
    Panics Since Last Report: 1
    Anonymous UUID: C472DB13-019A-4A86-B5F1-D996A96062F1

    Sat Jan 15 16:04:58 2011
    panic(cpu 3 caller 0x2aab55): Kernel trap at 0xfff2f4f7, type 14=page fault, registers:
    CR0: 0x8001003b, CR2: 0xfff2f4f7, CR3: 0x00100000, CR4: 0x00000660
    EAX: 0x1a55af80, EBX: 0x00000000, ECX: 0x0000000c, EDX: 0x19e0b300
    CR2: 0xfff2f4f7, EBP: 0x7422bc18, ESI: 0x19e0b300, EDI: 0x6bac0000
    EFL: 0x00010246, EIP: 0xfff2f4f7, CS: 0x00000008, DS: 0x00000010
    Error code: 0x00000010

    Backtrace (CPU 3), Frame : Return Address (4 potential args on stack)
    0x7422b9f8 : 0x21b50c (0x5d4438 0x7422ba2c 0x223974 0x0)
    0x7422ba48 : 0x2aab55 (0x59623c 0xfff2f4f7 0xe 0x596406)
    0x7422bb28 : 0x2a09a8 (0x7422bb40 0x8205300c 0x7422bc18 0xfff2f4f7)
    0x7422bb38 : 0xfff2f4f7 (0xe 0xe3ff0048 0x6bac0010 0xc9c0010)
    0x7422bc18 : 0x8233a657 (0x6bac0000 0x19e0b300 0x0 0x0)
    0x7422bc48 : 0x82344d0c (0x6bac0000 0x195ce2dc 0x19e0b300 0x8234489c)
    0x7422bc78 : 0x82344e73 (0x195ce000 0x6bac0000 0x195ce320 0x8)
    0x7422bca8 : 0x8231e46a (0x195ce000 0x6bac0000 0x7422bcd8 0x213ebb)
    0x7422bcd8 : 0x53724b (0x6bac0000 0xe44f5dc 0xe44f5dc 0x1)
    0x7422bd28 : 0x5672a4 (0x6bac0000 0xe44f5dc 0xe44f5dc 0x1)
    0x7422bd88 : 0x286234 (0x6bac0000 0xe44f5dc 0x1 0x0)
    0x7422bdf8 : 0x21d8ba (0x19e79468 0xffa1a84 0x19e79470 0x19e794a4)
    0x7422be38 : 0x210a3a (0x19e79400 0x7422be7c 0xc9aee18 0x7422be70)
    0x7422be98 : 0x216c9d (0x19e79400 0x0 0x0 0x0)
    0x7422bf18 : 0x294e13 (0x7422bf44 0x0 0x0 0x0)
    0x7422bfc8 : 0x2a1018 (0x1a678a80 0x1 0x10 0x1a17a440)
    Kernel Extensions in backtrace (with dependencies):
    com.apple.driver.AppleIntelHDGraphics(6.2.6)@0x8231a000->0x823c8fff
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x7a646000
    dependency: com.apple.iokit.IONDRVSupport(2.2)@0x81dd8000
    dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x81e19000

    BSD process name corresponding to current thread: Safari

    Mac OS version:
    10J567

    Kernel version:
    Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
    System model name: MacBookPro6,2 (Mac-F22586C8)

    System uptime in nanoseconds: 49496849670762
    unloaded kexts:
    com.apple.driver.AppleWWANSupport 2.0.3b0 (addr 0x820e1000, size 0x12288) - last unloaded 44218792184688
    loaded kexts:
    com.TrustedData.driver.VendorSpecificType00 1.3.7 - last loaded 47669863948981
    com.virginmobile.driver.Data 3.0.5
    com.virginmobile.driver 3.0.5
    com.DataRobotics.driver.iSCSIInitiator 1.4.31
    com.apple.driver.StorageLynx 2.5.8
    com.apple.driver.Oxford_Semi 2.5.8
    com.apple.driver.LSI_FW_500 2.5.8
    com.apple.driver.IOFireWireSerialBusProtocolSansPhysicalUnit 2.5.8
    com.apple.driver.initioFWBridge 2.5.8
    com.apple.driver.AppleBluetoothMultitouch 54
    com.apple.driver.AppleHWSensor 1.9.3d0
    com.apple.filesystems.autofs 2.1.0
    com.apple.driver.AGPM 100.12.19
    com.apple.driver.AudioAUUC 1.13
    com.apple.driver.AppleMikeyHIDDriver 1.2.0
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleUpstreamUserClient 3.4.5
    com.apple.driver.AppleMikeyDriver 1.9.9f12
    com.apple.driver.AppleIntelHDGraphics 6.2.6
    com.apple.driver.AudioIPCDriver 1.1.6
    com.apple.driver.AppleHDA 1.9.9f12
    com.apple.driver.AppleMCCSControl 1.0.17
    com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
    com.apple.driver.SMCMotionSensor 3.0.0d4
    com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
    com.apple.kext.AppleSMCLMU 1.5.0d3
    com.apple.driver.AppleGraphicsControl 2.8.68
    com.apple.GeForce 6.2.6
    com.apple.driver.AirPortBrcm43224 426.36.1
    com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
    com.apple.driver.AppleLPC 1.4.12
    com.apple.driver.AppleUSBTCButtons 200.3.2
    com.apple.driver.AppleUSBTCKeyboard 200.3.2
    com.apple.driver.AppleUSBCardReader 2.5.8
    com.apple.driver.AppleIRController 303.8
    com.apple.iokit.SCSITaskUserClient 2.6.5
    com.apple.BootCache 31
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.iokit.IOAHCIBlockStorage 1.6.3
    com.apple.driver.AppleUSBHub 4.1.7
    com.apple.driver.AppleFWOHCI 4.7.1
    com.apple.driver.AppleUSBEHCI 4.1.7
    com.apple.driver.AppleEFINVRAM 1.4.0
    com.apple.driver.AppleSmartBatteryManager 160.0.0
    com.apple.driver.AppleAHCIPort 2.1.5
    com.apple.driver.AppleACPIButtons 1.3.5
    com.apple.driver.AppleRTC 1.3.1
    com.apple.driver.AppleHPET 1.5
    com.apple.driver.AppleSMBIOS 1.6
    com.apple.driver.AppleACPIEC 1.3.5
    com.apple.driver.AppleAPIC 1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
    com.apple.security.sandbox 1
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.1.11
    com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
    com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.0.1
    com.apple.iokit.IOFireWireSBP2 4.0.6
    com.apple.driver.AppleMultitouchDriver 207.10
    com.apple.nke.ppp 1.5
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
    com.apple.iokit.IOSurface 74.2
    com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
    com.apple.driver.AppleBluetoothHIDKeyboard 141
    com.apple.driver.AppleHIDKeyboard 141
    com.apple.driver.IOBluetoothHIDDriver 2.3.8f7
    com.apple.iokit.IOSCSIParallelFamily 2.0.1
    com.apple.driver.DspFuncLib 1.9.9f12
    com.apple.iokit.IOAudioFamily 1.8.0fc1
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleSMBusController 1.0.8d0
    com.apple.iokit.IOSerialFamily 10.0.3
    com.apple.iokit.IOFireWireIP 2.0.3
    com.apple.iokit.AppleProfileFamily 41
    com.apple.driver.AppleHDAController 1.9.9f12
    com.apple.iokit.IOHDAFamily 1.9.9f12
    com.apple.iokit.IO80211Family 312
    com.apple.iokit.IONetworkingFamily 1.10
    com.apple.driver.AppleSMC 3.1.0d3
    com.apple.driver.IOPlatformPluginFamily 4.5.0d5
    com.apple.driver.AppleSMBusPCI 1.0.8d0
    com.apple.nvidia.nv50hal 6.2.6
    com.apple.NVDAResman 6.2.6
    com.apple.iokit.IONDRVSupport 2.2
    com.apple.iokit.IOGraphicsFamily 2.2
    com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
    com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
    com.apple.iokit.IOBluetoothFamily 2.3.8f7
    com.apple.driver.AppleUSBMultitouch 206.6
    com.apple.iokit.IOUSBMassStorageClass 2.6.5
    com.apple.iokit.IOUSBHIDDriver 4.1.5
    com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
    com.apple.driver.AppleUSBMergeNub 4.1.5
    com.apple.driver.AppleUSBComposite 3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6
    com.apple.driver.XsanFilter 402.1
    com.apple.iokit.IOAHCISerialATAPI 1.2.5
    com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
    com.apple.iokit.IOUSBUserClient 4.1.5
    com.apple.iokit.IOFireWireFamily 4.2.6
    com.apple.iokit.IOUSBFamily 4.1.7
    com.apple.iokit.IOAHCIFamily 2.0.4
    com.apple.driver.AppleEFIRuntime 1.4.0
    com.apple.iokit.IOHIDFamily 1.6.5
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.TMSafetyNet 6
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.DiskImages 289
    com.apple.iokit.IOStorageFamily 1.6.2
    com.apple.driver.AppleACPIPlatform 1.3.5
    com.apple.iokit.IOPCIFamily 2.6
    com.apple.iokit.IOACPIFamily 1.3.0
    System Profile:
    Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.58f15
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
    Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: SAMSUNG HM640JJ, 596.17 GB
    Serial ATA Device: MATSHITADVD-R UJ-898
    USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
    USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
    USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
    USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
    FireWire Device: Rev2, Drobo, Up to 800 Mb/sec
     
  15. rkaufmann87 macrumors 68000

    rkaufmann87

    Joined:
    Dec 17, 2009
    Location:
    Folsom, CA
    #15
    I think you're confusing the warranty with AppleCare, they're two totally different items. The warranty (as I'm sure you're aware) is 1 year and includes 90 day of free phone support. AppleCare extends the warranty to 3 years from the original date of purchase and includes telephone support.
     
  16. rkaufmann87, Jan 15, 2011
    Last edited: Jan 15, 2011

    rkaufmann87 macrumors 68000

    rkaufmann87

    Joined:
    Dec 17, 2009
    Location:
    Folsom, CA
    #16
    Reading your panic report it looks like something is going on with Safari. If you're using any extensions that could be the cause or it's possible your copy of Safari is simply corrupt.

    One way of telling is using another browser, if it proves to be stable then you then know Safari is the problem and then you can remove it and download a fresh copy.
     
  17. smallnshort247 thread starter macrumors 6502a

    smallnshort247

    Joined:
    Oct 23, 2010
    #17
    True, sorry about that
     
  18. rkaufmann87 macrumors 68000

    rkaufmann87

    Joined:
    Dec 17, 2009
    Location:
    Folsom, CA
    #18
    Sorry about what?
     
  19. smallnshort247 thread starter macrumors 6502a

    smallnshort247

    Joined:
    Oct 23, 2010
    #19
    I installed a fresh copy of OS X when I did the clean install though, so shouldn't it be as if I installed a clean version of Safari? Also, since the clean install, I don't think I've installed any plugins that didn't come with it.
     
  20. rkaufmann87 macrumors 68000

    rkaufmann87

    Joined:
    Dec 17, 2009
    Location:
    Folsom, CA
    #20
    From what I can tell it's crashing when you're using Safari. If you use any extensions those could be it too. If you're not using extensions then it's possible your copy of Safari is corrupt.

    It's simple enough to test, just download another browser and try using it. If the KP's don't occur again then that pretty much points the finger at Safari. The fix would be to trash your copy of Safari, then re-download it.
     
  21. ashman70 macrumors 6502a

    Joined:
    Dec 20, 2010
    #21
    Install Firefox and try using it instead of Safari for a bit and see if the kernel panics continue, if so then there is another problem other then Safari, if not, then Safari is the issue and you can focus on that.
     
  22. smallnshort247 thread starter macrumors 6502a

    smallnshort247

    Joined:
    Oct 23, 2010
  23. NickZac macrumors 68000

    NickZac

    Joined:
    Dec 11, 2010
    #23
    I would buy the AppleCare ASAP given you know it has had problems in the past. If your factory warranty runs out before you get the AppleCare, you may not be able to purchase AppleCare, even if it is only a few days difference. Make sure you get it on time. I cannot tell you how much money AppleCare has saved us (as well as outside insurance).

    I don't know much about the kernel panics other than I tend to cause it on nights I decide to watch a movie and bust out the Jolly Time, but I can tell you that Apple, like other reputable companies, has been known to replace items and/or replace parts as needed to fix the issue. Like any company, they usually don't fix complicated issues on the first try, but after a few times, if the problem has caused considerable inconvenience/stress, call the customer service (not tech support) people, and let them know in a way which both shows the severity of the issue but also is relayed in a courteous manner. You will be surprised how far that goes. From your posts thus far you sound like a very level headed person and I imagine you know most of this already, but I know how upsetting computer issues can be (especially if you depend on your MBP like I do), but statistically speaking, people who get angry and flip out on customer service have a much lower probability of getting their issue resolved and have been found to get less of a satisfactory response from the company. It's easy to forget that on the other end of the chat/call/email/etc, there is another person whom like us, has feelings and when they get agitated often do not want to deal with the issue. Hope all works out!
     

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