Reservation and pick up, will I be able to do this?

[SpitUK]

Hi guys,

Going to pre order on Friday but just been told I am on a conference 23-26th April 🙁

The conference is in Nottingham and the Leicester Apple store is only 25 miles away. It finishes on Friday at 6pm and the store is open until 8pm so theoretically I can be there at 7pm to pick up my watch. Is this possible? Read somewhere that pickups dont start until the Saturday which seems crazy!

Or do I just order it for home and wait until Sunday night although the wait might kill me 😱

I want my Apple Watch 😀

 

[lentus]

There are rumors that UK will not have in-store pickup at all.

 

[Weavus]

Yup. Just select that store and the timeslot you want to reserve when you make the pre-order. You might need to be quick though as the timeslots are limited, however 7-8pm should be easier to get than first thing in the morning.

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There are rumors that UK will not have in-store pickup at all.

Completely false.

Apple are not selling any watches on the 24th to walk-ins so what else would the staff be doing on that day? Not having reservation pick-ups on the 24th makes absolutely no sense.

 

[SpitUK]

Ok, do you pay for it in store or at the time of pre order?

 

[Weavus]

Ok, do you pay for it in store or at the time of pre order?

In store.

 

[lentus]

Completely false.

Apple are not selling any watches on the 24th to walk-ins so what else would the staff be doing on that day? Not having reservation pick-ups on the 24th makes absolutely no sense.

You don't seem up to date.

"One way Apple will limit in-store waiting times for the Apple Watch is by requiring reservations for pickup at brick-and-mortar Apple Stores, although Business Insider notes that in-store pickup will not be available whatsoever to U.K. customers at launch. U.S. customers will be able to reserve for pickup, although stock will likely be tight compared to online availability."

http://www.businessinsider.com/ange...indset-to-launching-apple-watch-online-2015-4

 

[OllyW]

Yup. Just select that store and the timeslot you want to reserve when you make the pre-order. You might need to be quick though as the timeslots are limited, however 7-8pm should be easier to get than first thing in the morning.

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Completely false.

Apple are not selling any watches on the 24th to walk-ins so what else would the staff be doing on that day? Not having reservation pick-ups on the 24th makes absolutely no sense.

I have just checked this with Apple but they say you can not make reservations for in-store collection this Friday.

Will I be able to reserve an Apple Watch on Friday for in-store collection at the Bullring store on the 24th?

Response from Daniel, Apple Chat Specialist...

you would not be able to do this I’m afraid, on the 24th it will be a first come first basis.

On Friday the 10th, pre-orders must be delivered to a resident address or a pick up point in your local area, they will not be available for pick up in stores.

 

[Mic2904]

I have just checked this with Apple but they say you can not make reservations for in-store collection this Friday.



Response from Daniel, Apple Chat Specialist...

So, would a pick up point not be an Apple store?

Edit: apparently not. Pick up in store is not an option according to yet another Apple chat. Its a 'pre-order' and not a reservation. Thats the difference.

 

[OllyW]

So, would a pick up point not be an Apple store?

The fact that he's said "they will not be available for pick up in stores" right after it seems to dismiss that.

I'm still on chat with him and he's currently sending me more information.

 

[Weavus]

Well, we will find out Friday, but that Apple Chat specialist is talking out his arse imo.

Apple is supposedly no longer in the business of disappointing its customers by forcing them to queue without knowing if they will get one according to the memo from Ahrendts earlier this week. If stock is constrained then a reserve/pickup system is the only way to do it. It worked perfectly fine for the iPhone 6.

 

[nwlondonlad]

So, would a pick up point not be an Apple store?

Edit: apparently not. Pick up in store is not an option according to yet another Apple chat. Its a 'pre-order' and not a reservation. Thats the difference.

They probably mean a neighbor or maybe work address

 

[Mic2904]

The fact that he's said "they will not be available for pick up in stores" right after it seems to dismiss that.

I'm still on chat with him and he's currently sending me more information.

Gotcha!

Its not possible 🙁 Home delivery only!

 

[OllyW]

More information from Daniel...

Il just give you a quick description of what is happening on Friday, and i would not like our customers to get confused by rumours. Im very sorry by that.

On Friday at 8:01AM the apple watch will be available to pre-order online, in retail the apple watches will be available to view and for customers to try on the Apple Watch of there choice. The first batch of deliveries for pre-orders will be the 24th of April, the Apple watch will also be available to purchase in store’s on the 24th of available.

I hope this is a bit clearer than the rumours you have being hearing, We are unsure where the speculation comes from.

 

[Weavus]

I hope this is a bit clearer than the rumours you have being hearing, We are unsure where the speculation comes from.

Duh, maybe the lack of information on your bloody website Daniel 😎

 

[OllyW]

Duh, maybe the lack of information on your bloody website Daniel 😎

I did mention that to him. 😀

 

[Weavus]

the Apple watch will also be available to purchase in store’s on the 24th of available

So, let me get this straight... There will be one big queue at the Apple store for 40 combinations of watches or 40 seperate queues? How the hell is that going to work once they start running low on styles/sizes/colours? It barely works with a few combinations of iPhones. And unlike iPhones people will be set on a particular style and won't compromise to the degree they might with a 64 or 128gb difference in a phone.

Gee, sounds like they need a reservation system of some kind!

 

[Shanghaichica]

So, let me get this straight... There will be one big queue at the Apple store for 40 combinations of watches or 40 seperate queues? How the hell is that going to work once they start running low on styles/sizes/colours? It barely works with a few combinations of iPhones. And unlike iPhones people will be set on a particular style and won't compromise to the degree they might with a 64 or 128gb difference in a phone.

Gee, sounds like they need a reservation system of some kind!

From what I've read you wouldn't be able to walk in and purchase a watch on launch day!

It's so confusing. I'll wait until Friday and see what the options are.

 

[nwlondonlad]

Anyone know when you will be able to book a try on reservation and if you would be able to get one for the 10th?

Would rather have a reserved slot then lining up with the whole store 😎

 

[mattopotamus]

I really think in store pick up will be limited to the people who preorder while at the actual apple store between 4.10 and 4.24. Those that order online on Friday will only be given the option for home delivery.

Obviously I could be wrong, but that is how I think it will work. Otherwise the in-store pickup option will fill up right away, and people with appointments on 4.10 will not get their watch on release day.

 

[OllyW]

Gee, sounds like they need a reservation system of some kind!

More from Daniel...

I understand, it is different in the US than the UK for certain things, especially the in store pick up. I completely understand the confusion. This is something that is not yet available in the UK but in the future may be a possibility, we will have to see.

 

[Weavus]

More from Daniel...

Ask him why it was available for the iPhone 6 then.

Just spoke with Christina from Apple Chat

At this time in-store collections or reservations have not been confirmed.

So basically, they are clueless. You might as well ask them what features the iPhone 7 will have.

 

[LukeBo]

IMHO It's pretty clear that in Europe reservations will start on launch day... or even later.
It's also written in the code of the reservation website:

See here.

http://i.imgur.com/gJuJl9y.png

 

[Mic2904]

Ask him why it was available for the iPhone 6 then.

Just spoke with Christina from Apple Chat



So basically, they are clueless. You might as well ask them what features the iPhone 7 will have.

Thats brilliant. Just so I am getting more confused I will walk into the Apple store in Glasgow during my lunch break. That should be fun 😀

 

[OllyW]

Ask him why it was available for the iPhone 6 then.

Just spoke with Christina from Apple Chat

So basically, they are clueless. You might as well ask them what features the iPhone 7 will have.

You can't blame them, they are only working with the information passed on from head office. The bosses at Apple UK are the ones at fault and need to clear this up with an official statement.

 

[Weavus]

You can't blame them, they are only working with the information passed on from head office. The bosses at Apple UK are the ones at fault and need to clear this up with an official statement.

It's the same every product launch. Everyone gets all worked up as they don't know how its going to work. At least this time they actually said 8:01am which is an improvement from before.

I'm still convinced I'll be reserving mine on Friday for in-store pickup on the 24th. I can't see them having a queue for walk-ins on the day as the logistics/customer experience would be horrific.