Its a kernal panic issue. I am in the process of exchanging a recently bought mbp that has been doing that since I got it
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restart after wake issue-2008 MP
- Thread starter rockinrocker
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Its a kernal panic issue. I am in the process of exchanging a recently bought mbp that has been doing that since I got it
Dears,
according to what i read around there really is no common explanation, nor solution.
Do send apple feedback about this, do call applecare!!!
Unless we make them aware, they will never fix it.
Honestly this is not acceptable on a 3000 dollars machine, the fast wake up from sleep its a big plus of a mac vs. a standard PC. And we pay for it. And Mr. Jobs is all about "it just works". Well, this does not work.
So...complain with apple, talk about it in the apple store, make them aware, shout, and theyll fix it.
Ciao,
Vanni
according to what i read around there really is no common explanation, nor solution.
Do send apple feedback about this, do call applecare!!!
Unless we make them aware, they will never fix it.
Honestly this is not acceptable on a 3000 dollars machine, the fast wake up from sleep its a big plus of a mac vs. a standard PC. And we pay for it. And Mr. Jobs is all about "it just works". Well, this does not work.
So...complain with apple, talk about it in the apple store, make them aware, shout, and theyll fix it.
Ciao,
Vanni
Well I can't say if I had the problem with the stock drive since I pulled it out almost immediately as soon as I got my MP home. I did have it happen a couple times afterwards though with a 500GB Seagate as the system drive. After the 10.5.2 updates and resetting the PRAM I haven't had the issue arise again. *knocks on wood*
Thanks for the feedback. I had no issues with waking from sleep until I added a couple of Seagate 1 TB hard drives (but was still using the stock 320 GB with no problems those first 10 days).
Just reset PRAM yesterday (waited 3 chimes) and had my first successful wake from sleep this morning in 3 weeks. Hopefully things will stay this way for a while, though now I quit all programs before sleeping (and have energy saver set to 2 hours) to avoid possible data loss.
It must be some random OS X thing that is hard for Apple to debug, as I had similar issues with other machines in the past, though they really should track it down some day ...
Just reset PRAM yesterday (waited 3 chimes) and had my first successful wake from sleep this morning in 3 weeks. Hopefully things will stay this way for a while, though now I quit all programs before sleeping (and have energy saver set to 2 hours) to avoid possible data loss.
It must be some random OS X thing that is hard for Apple to debug, as I had similar issues with other machines in the past, though they really should track it down some day ...
I just had my first wake from sleep issue after two weeks. I reset the pram after restart. I noticed the last couple days my Mac Pro wasn't going to sleep during the scheduled default sleep, so I knew something was up but didn't do anything and put it to sleep manually. It went to sleep on it's own after pram reset.
I had a beachball screen freeze about a week ago.
Recently, I added a 500 gb WD drive and tonight added 4 gbs of OWC ram, for a total of 10 gbs. Other than that, it's been great.
I'm sure this isn't the only time I had a sleep issue. I've been on macs since 1987 and never had to call someone to fix them.
I had a beachball screen freeze about a week ago.
Recently, I added a 500 gb WD drive and tonight added 4 gbs of OWC ram, for a total of 10 gbs. Other than that, it's been great.
I'm sure this isn't the only time I had a sleep issue. I've been on macs since 1987 and never had to call someone to fix them.
i did just that (called applecare), for the second time today. after having gone over the whole list of trouble shooting options i made an appointment to take it into my local apple store tomorrow.
i said that i felt that i deserved an exchange, and the tech told that if they can't fix/diagnose the problem that would be with in my rights, but their techs had to have a look at it first.
so i guess we'll see.
will post back here again after i find out....
Solved by resetting pram
Received my MP last week. Began restarting on wake a few days later. I reset the pram 3 times in a row and now it successfully wakes even after hours of being asleep.
Hope others have some success.
2.8 Ghz Quad
2 G Apple RAM
+ 4 G OWC RAM
NVIDIA GeForce 8800 GT
Received my MP last week. Began restarting on wake a few days later. I reset the pram 3 times in a row and now it successfully wakes even after hours of being asleep.
Hope others have some success.
2.8 Ghz Quad
2 G Apple RAM
+ 4 G OWC RAM
NVIDIA GeForce 8800 GT
yeah, it's already been pretty well established that that doesn't fix the problem. hope it works for you though...
yeah, it's already been pretty well established that that doesn't fix the problem. hope it works for you though...
The resets seem to be hit or miss...I've gone over a week with no issues whatsoever, I hope it continues as well.
I have a 3.2 w/ 12 GB RAM (ordered 20, but one stick was bad so the pair are out for now). I have the OS on a Hitachi 1 TB drive, the Apple 500 GB drive is cleared now until I put Bootcamp on it, and drives 3 and 4 are 1 TB drives mirrored as RAID 1. My system has a problem when waking where the cursor moves, but clicking the mouse buttons or using the keyboard don't work. This is with a wireless keyboard. When the wired mouse is removed and a wired keyboard and mouse are plugged back in, the system recovers. For now I'm using wired keyboard and not letting the system sleep and no problems so far. I did all of the maintenance tasks and nothing fixed the problem; reset PRAM/NVRAM/PMU/SMC, safe boot, fsck, permissions repair, reseating RAM, forcing maintenance tasks. Hardware tests show current RAM as good.
I'm assuming this is a BT keyboard, make sure to enable wake using BT device is on.
I did call Apple and the techician asked me how many drives I had. I told him two. He told me to make sure that in System Preferences, not to choose which hard drive I wanted to boot from. (I had my primary drive highlighted.) He said that the machine would know and that I shouldn't specify a particular drive. So, I un-highlighted it, and when I rebooted, it booted to the correct drive, as I use the second one for Time Machine. I don't recall his exact explanation as to how this could help the restart at wake problem, but I did it anyway. Incidentally, I'm not sure who is the manufacturer of the drives, but I think it said "Intel" in System Profile.
I had this problem every day when I first got my Mac Pro, then for some reason unknown to me it went away. Now gone for over a month.
Hardware-wise, only things I did were PMC/PRAM resets, and removing/adding hard drives. It is some *combination* of these things that fixes it, but not PRAM reset alone, because when it was happening I tried this several times to no effect.
Hardware-wise, only things I did were PMC/PRAM resets, and removing/adding hard drives. It is some *combination* of these things that fixes it, but not PRAM reset alone, because when it was happening I tried this several times to no effect.
Heres one for you...
I carbon cloned my imac2.8 across on to my new macpro when I got it about a month ago, I had the sleep reboot issue ONCE and I put it to sleep maybe twice a day, the second sleep is a long one. Lets say its been to sleep about 60 times and out of the 60 times it rebooted once.
When I looked in Software Update I saw lots of previous Imac updates so thought I better do an Archive and Install.
The Archive and Install went fine, no probs at all until it came to sleep time!
Now it has been to sleep 4 times and out of those 4 it has rebooted, yep EVERYTIME.
Not very happy now, wished I had kept the other halfbaked Imac files in place although theyre still there in "previous system" maybe its just a case of copying these back over?
Thing is I dont really want to run MacOs with dodgy system files just so I can put the Mac to sleep
Anyway maybe if someone from apple is reading this, it might help them in finding a solution.....
I carbon cloned my imac2.8 across on to my new macpro when I got it about a month ago, I had the sleep reboot issue ONCE and I put it to sleep maybe twice a day, the second sleep is a long one. Lets say its been to sleep about 60 times and out of the 60 times it rebooted once.
When I looked in Software Update I saw lots of previous Imac updates so thought I better do an Archive and Install.
The Archive and Install went fine, no probs at all until it came to sleep time!
Now it has been to sleep 4 times and out of those 4 it has rebooted, yep EVERYTIME.
Not very happy now, wished I had kept the other halfbaked Imac files in place although theyre still there in "previous system" maybe its just a case of copying these back over?
Thing is I dont really want to run MacOs with dodgy system files just so I can put the Mac to sleep
Anyway maybe if someone from apple is reading this, it might help them in finding a solution.....
I seemed to have fixed the problem.
I had the restart on wake from sleep problem on my new MacPro, but after I added two of the Sonnet Allegro Express USB cards, the problem went away. Before I added the cards, I noticed that when I pulled out the keyboard from the usb port and put it back it woke without shutting down but if I touched the button it restarted. I've been problem free for a week after restarting about 5X a day, so it seems to be problem solved.
I had the restart on wake from sleep problem on my new MacPro, but after I added two of the Sonnet Allegro Express USB cards, the problem went away. Before I added the cards, I noticed that when I pulled out the keyboard from the usb port and put it back it woke without shutting down but if I touched the button it restarted. I've been problem free for a week after restarting about 5X a day, so it seems to be problem solved.
Is there any problem with simply not allowing the machine to sleep, at least until Apple addresses the issue?
Is there any problem with simply not allowing the machine to sleep, at least until Apple addresses the issue?
And how do you know Apple is addressing the issue? They almost never admit to a problem and give no feedback that they are working on the issue and know that it needs fixing.
There is a thread on this forum or AppleInsider where posters talk about whether this is a new problem or a problem that has existed with Apple for quite sometime. I'm a 20 year user of Apple computers and the sleep problem has been around for a long time. My current computer I've had for a little over seven years and the sleep issue comes and goes with different upgrades of the operation system. Using my current system (Tiger) on 10.4.6 I found out to my surprise that I could put my Mac to sleep and wake it back up without having to restart my computer. By the time I was up to around 10.4.9, I could put it to sleep, but would have to restart it as it would not come out of the sleep mode. Other people have stated that they have had the issue off and on over the years. I've had it with other Mac computers that I've owned or used at work.
Currently I'm running 10.4.11 and I can't return my computer. I don't really think it's a hardware problem. I think it lies in the system itself.
It's a software issue I think. My Mac Pro did not have the issue until I reinstalled OSX. Now it has it. Honestly, I never put to sleep any of the computers I owned. I don't even know why I bothered to try with the Mac Pro. I turned off sleep and forgot about it. The hdd's and monitor power down at night. That saves enough power in my opinion.