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Retailers Cite 'Insufficient Customer Demand' as Biggest Reason for Not Supporting Apple Pay

Bryan Bowler said:
I can't use Apple Pay on my phone because its an iPhone 5S. However, I've used Apply Pay on my Watch and I love it! So easy and intuitive on the Watch since you all it takes is a double-click and you don't have to take anything out of your pocket.

What is annoying is about half of the terminals where I've used Apple Pay, the terminal still asks me if it's Credit or Debit when all I'm doing is using a credit card. It should be able to tell the difference and not ask the question when it doesn't apply. (This is not Apple's fault, it's the poor user design/interface of the terminal itself.) I want it to be fast and convenient. A beep from my watch and the receipt should print out.

As far as merchants claiming their customers aren't asking for it, that baffles me because everyone that's used the Apple Watch for Apple Pay has fallen in love it as much as I have. I just think there aren't enough Watches in the wild yet. Also, how are we supposed to let retailers know that we want Apple Pay? I tell the cashier, but they don't really give a hoot. And what am I supposed to do, write letters or send emails to corporate headquarters for every store I shop at?
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For the retailers to say, "insufficient demand" is ********, because they really don't know. It's all based on anecdotal evidence via word of mouth from store managers. And mind you, consumers are not being asked. It's just whether people are asking for it at check out or not. They're filthy liars (the retailers).
 
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tongxinshe said:
That's not true. There are a lot of places where the POS machines carry this sign but the functionality are intentionally turned off.
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I have found that to be true also, the clerk usually says "Oh they haven't updated that yet" I bet they do come October.
 
kmj2318 said:
The masses don't really care that they get to use their phone instead of their card. It's all the same. It'll be a while before things really change.
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Every time some one's credit card is stolen you have another person primed and ready to use Apple Pay. My Target card: once last year. My Barclay's card: twice. The only reason I'm not using Apple Pay now is because I'm waiting for the contract on my 5s to expire in early October. I'll be getting the 6S, or 7, and I'll always be prepared to leave my purchases at the register should a merchant not accept Apple Pay.
 
When Apple Pay is supported, for me it works almost 100% at Sprouts but like 10% of time at Subway. It must all depend on the card reader device each retailer is using...
 
Well, one would be happy if companies around here would just get the chance to participate or not :(
 
I could be wrong but I suspect the reason small and medium business are on track here is that they don't want or can't deal with consumer personal data! Let's face as a small business you need to know your customers in ways that a large retailer doesn't. Relationships are more personal.
 
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kds1 said:
For the retailers to say, "insufficient demand" is ********, because they really don't know. It's all based on anecdotal evidence via word of mouth from store managers. And mind you, consumers are not being asked. It's just whether people are asking for it at check out or not. They're filthy liars (the retailers).
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So are you going to totally believe it when Tim Cook tells you 'our customers LOVE Apple Pay' at the next keynote?

When the truth is that some customers love it. Some feel it doesn't provide any more convenience/value that swiping? Others got tired of trying to find a place to used it. Some don't even care it's a feature.

It's all about the spin. My BS detector goes off just as load when retailers say 'insufficient demand' as when Tim Cook tells us how it's a magical experience all Apple users enjoy.
 
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When another large retailer is hacked and it is revealed that it was the swiped cards that were compromised and customers using Apple Pay need not be concerned, then your "average Joe" might take notice. Some people are more diligent protecting all their personal info than others.
 
TsunamiTheClown said:
This is the kind of thing i can just hear Tim C saying in the face of a report like this.

Read this thread, I think you can say __some__ customers love Apple Pay and __some__ customers could care less. I think Apple eats their own dog food a bit too much.

Is Apple Pay convenient? Sure. Am I or other 'customers' gonna panic or picket if we can't use it some place? No.

Why not just make a good computer or phone and not try to forcibly take over every conceivable related market? They want to sell me every freaking thing they possibly can, and collect money on the transaction fees!

Honestly it is bewildering why they want to have so many irons in the fire.
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Oh, please. Have you seen how many individual products companies like Procter & Gamble or Unilever have? And they all need product development, packaging design, consumer testing and marketing plans, etc.. A huge company like Apple is not overworked adding a service like Pay. They have MORE than enough money to hire more staff to cover whatever they want to do.

P.S. They already make awesome computers and phones.
 
eiuro said:
Any retailer that says customers haven't asked for Apple pay as a reason they don't support it are idiots! I would think you'd want to support all forms of payment that make sense.
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Yes, funny. If you are a store and can get money, why would you care how you get it?

In a few years everybody will look back and credit cards will be a thing of the past.
 
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Things like Apple Pay are examples of what will ultimately make the Apple Watch successful. Pulling on my phone is as inconvenient as pulling out my credit card, if not more. Holding up my arm though is quite a bit more convenient than either. I don't have an Apple Watch now, but I'm sure at some point I will as will most people using iPhones. It'll be almost a necessary remote control for it.
 
MarkNY said:
Things like Apple Pay are examples of what will ultimately make the Apple Watch successful. Pulling on my phone is as inconvenient as pulling out my credit card, if not more. Holding up my arm though is quite a bit more convenient than either. I don't have an Apple Watch now, but I'm sure at some point I will as will most people using iPhones. It'll be almost a necessary remote control for it.
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I'm waiting for the Magic Apple Ring which will be a remote control for the Apple watch which is a remote control for the iPhone. Then I can pay by wiggling my finger, much easier than lifting my wrist.:D
 
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chromos said:
It's a pain point when the merchant saves your CC number, gets hacked, and then you have to get a new CC and worry about identity theft.
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But not enough of one to make most people change their ways. At most, it's a minor annoyance if you used the same accounts for online stored payments. (I learned a while back to use one card for internet purchases, and another for in-person purchases. That way a breach of one does not affect the other.)

Heck, I didn't even get new cards after the Depot and Target breaches. No real need. CC issuers were watching for unusual purchases, and so was I with my almost daily Mint review on an iPad. Nothing so far.
 
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I usually don't go into stores and make demands. If I don't see an NFC reader, I just whip out my card. I remember when stores, especially fast food, were starting to accept credit cards. It was a pain whenever one didn't take cards. I started avoiding those stores, but I didn't go in and confront them. This will happen the same way. Some retailers will get on board with NFC type payments, others will drag their feet. The ones that drag their feet will lose sales.
 
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SimonTheSoundMa said:
Anywhere that has the Contactless Payment logo on their POS or chip and pin machines. There is no such thing as being Apple Pay only, as long as it supports NFC contactless payment it will work.

Contactless_Symbol_Ventra_Blue.png
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That's not true. Ask CVS.
 
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chromos said:
It's a pain point when the merchant saves your CC number, gets hacked, and then you have to get a new CC and worry about identity theft.
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EXACTLY! Last year I ended up with at least two new credit cards for the same account. With a system like Apple Pay, even if someone made a copy of the authorization code, they wouldn't be able to use it.
 
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