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Retina MacBook Pro configured spec vs. box sticker

T

toma513

macrumors newbie
Original poster
Apr 27, 2015
15
0
Hello all,

I just purchased a new MacBook Pro from Amazon, the description on Amazon for the laptop and is also listed on my invoice reads:

"Apple MacBook Pro 15.4" With Retina Display MGXG2LL/A (Upgraded MGXC2LL/A) 2.8GHz i7 (CrystalWell), 16GB RAM, 1TB Flash Storage, NVIDIA GeForce GT 750"

The laptop supposed to be an "Upgraded MGXC2LL/A" with maxed specs. However, when the laptop was delivered earlier today, I checked the sticker on the box (see attached photo), the sticker only read "2.5GHz, and 512GB Flash Storage".

So I'm wondering if this is normal? Is it normal that the sticker only show the base spec, and not the upgraded spec?

Someone please help, I spent and arm and a leg on this purchase because I needed the laptop for work.

Thanks
 

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toma513 said:
Hello all,

I just purchased a new MacBook Pro from Amazon, the description on Amazon for the laptop and is also listed on my invoice reads:

"Apple MacBook Pro 15.4" With Retina Display MGXG2LL/A (Upgraded MGXC2LL/A) 2.8GHz i7 (CrystalWell), 16GB RAM, 1TB Flash Storage, NVIDIA GeForce GT 750"

The laptop supposed to be an "Upgraded MGXC2LL/A" with maxed specs. However, when the laptop was delivered earlier today, I checked the sticker on the box (see attached photo), the sticker only read "2.5GHz, and 512GB Flash Storage".

So I'm wondering if this is normal? Is it normal that the sticker only show the base spec, and not the upgraded spec?

Someone please help, I spent and arm and a leg on this purchase because I needed the laptop for work.

Thanks
Click to expand...

It's not normal. Send it back and explain why you rejected it (because you ordered an upgraded model, but only received the base high-end model).
 
Thanks for reply.

I now I can only hope that Amazon will be on my side. I tried to contact the seller, but have not heard from them yet.

I'm hopeful that it was just a honest mistake, but it seems like was intentional because if one is in the computer selling business, they better know that a difference between 2.5GHz vs. 2.8GHz is hundreds of dollars...

I just hope they will exchange for a right one so I don't have to go through the claiming process on Amazon, or my credit card... :(
 
Is the machine itself correct and the box wrong? Do the serial numbers on the box and machine match?
 
The machine is brand new, so it's still in the manufactured sealed plastic wrap, and once I noticed the discrepancy in spec, I decided to contact the seller first and will not open it until I hear back from the seller...just in case the seller made an honest mistake, there is no need to open it if that's the case.

This is my first MacBook, so I wasn't sure about how Apple spec and packaging like... But I figured that the sticker should identify exactly what is in the box, otherwise there is no way to differentiate between the base high end model and the upgraded high end model.

Am I missing something here...?

One thing I noticed is that; on Apple's website, the part number for an upgraded "MGXG2LL/A" is "Z0RD".

Below is a link to Amazon where I actually bought the rMBP.


http://www.amazon.com/gp/product/B00MJMB0U6/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1


Naimfan said:
Is the machine itself correct and the box wrong? Do the serial numbers on the box and machine match?
Click to expand...
 
As an Amazon Associate we earn from qualifying purchases.
I hope you will be able to return it.
Next time you buy something on Amazon, buy only items that are fulfilled by Amazon. It makes returns much easier in case something goes wrong.
 
Looks like an honest mistake to me. You made the right choice when deciding not to open the box, makes returning it without an issue more likely. Only thing is Make sure it is returned fully insured and you get a signature on delivery.

Edit: I would be expecting a refund on any out of pocket costs in returning the good. When they respond make sure you bring this up. Good Luck.
 
Last edited:
I'd say you're spot on so far - the box should indeed match your order.

Have you heard back from the seller?

And excellent advice from goofycyborg - make sure you insure it when returning it and require an actual signature.

toma513 said:
The machine is brand new, so it's still in the manufactured sealed plastic wrap, and once I noticed the discrepancy in spec, I decided to contact the seller first and will not open it until I hear back from the seller...just in case the seller made an honest mistake, there is no need to open it if that's the case.

This is my first MacBook, so I wasn't sure about how Apple spec and packaging like... But I figured that the sticker should identify exactly what is in the box, otherwise there is no way to differentiate between the base high end model and the upgraded high end model.

Am I missing something here...?

One thing I noticed is that; on Apple's website, the part number for an upgraded "MGXG2LL/A" is "Z0RD".

Below is a link to Amazon where I actually bought the rMBP.


http://www.amazon.com/gp/product/B00MJMB0U6/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
Click to expand...
 
As an Amazon Associate we earn from qualifying purchases.
I've been shopping on Amazon for many many years, for work and personal...

Once I hear back from the seller, I will offer them the option to fix the problem by doing an exchange, and they will have to cover the shipping cost, which is what I want because I need the laptop.

Or will do a return, but again they will have to cover the shipping cost by provide me with a prepaid label.
 
Just heard back from the seller, below is the message I got from them, I think they seems to be reasonable... but you never know... "Fool me once, shame on you; fool me twice, shame on me."



Thank you for contacting us. I am sorry to hear there is a problem with your item, I will be happy to assist you in setting up a return but first we need to know, do you have the manufacturer packaging for this item, is this item opened or used? Would you like a refund? Please let us know so we can proceed with the returns process for you.

We hope for your reply soon.

Thank you,


Customer Support
Click to expand...
 
toma513 said:
Hello all,

I just purchased a new MacBook Pro from Amazon, the description on Amazon for the laptop and is also listed on my invoice reads:

"Apple MacBook Pro 15.4" With Retina Display MGXG2LL/A (Upgraded MGXC2LL/A) 2.8GHz i7 (CrystalWell), 16GB RAM, 1TB Flash Storage, NVIDIA GeForce GT 750"

The laptop supposed to be an "Upgraded MGXC2LL/A" with maxed specs. However, when the laptop was delivered earlier today, I checked the sticker on the box (see attached photo), the sticker only read "2.5GHz, and 512GB Flash Storage".

So I'm wondering if this is normal? Is it normal that the sticker only show the base spec, and not the upgraded spec?

Someone please help, I spent and arm and a leg on this purchase because I needed the laptop for work.

Thanks
Click to expand...

Your seller's username looks fishy.
 
toma513 said:
They do have some negative complain... but they have 4.7 stars rating... maybe Amazon rating system is not credible anymore. :confused:
Click to expand...

Before we get to this point, let's assume it's an honest mistake and will be easily corrected.

If they can't ship you the correct one you purchased, ask for a refund and buy it from another seller.
 
For me, the $3xx you saved are far less important than not having the complete one year warranty.

According to the link you posted, it has warranty until December. Thats almost 7 months from now.

Why on earth would someone buy a computer and keep it sealed for 5 months from purchase date and then sell it for less money than retail.

The way I see it, you only have two options. Keep it and live with it (and learn from it) or demand a complete refund, I wouldn't trust the seller twice.

I doubt it was an honest mistake, but I have trust issues.
 
When doing business, I think it's normal when you can't sell expensive high end products as fast as you like... especially when there is new model coming.

So I figured the seller probably just need to get rid of the old stock for the new one...and I'm planning to buy AppleCare for the laptop anyway, so think much about the warranty.

But I actually contact the seller before I made the purchase, asking the seller to confirm the product that he is selling.

I offered the seller two options, return or exchange at his cost. So far no response from the seller yet. I will give him until tomorrow, if I don't hear form him again by tomorrow, I will file a case with Amazon, if Amazon fail to protect me then I still have my credit card. But I just don't want to go through all that........



netsped said:
For me, the $3xx you saved are far less important than not having the complete one year warranty.

According to the link you posted, it has warranty until December. Thats almost 7 months from now.

Why on earth would someone buy a computer and keep it sealed for 5 months from purchase date and then sell it for less money than retail.

The way I see it, you only have two options. Keep it and live with it (and learn from it) or demand a complete refund, I wouldn't trust the seller twice.

I doubt it was an honest mistake, but I have trust issues.
Click to expand...
 
toma513 said:
I offered the seller two options, return or exchange at his cost. So far no response from the seller yet. I will give him until tomorrow, if I don't hear form him again by tomorrow, I will file a case with Amazon, if Amazon fail to protect me then I still have my credit card. But I just don't want to go through all that........
Click to expand...

I'd suggest simply returning it, getting a complete refund, and then ordering it from an authorized Apple reseller like B&H, Adorama, etc. The warranty will begin the date of shipment (IIRC) and you're guaranteed to get the correct machine.

Amazon is usually very good about disputes, and yours appears to be ironclad. In the unlikely event Amazon doesn't come through, your credit card company is almost certain to side with you.
 
Your Amazon purchase is Not As Described for reason of the different drive size.

Also if it was listed as NEW, it is also Not As Described because it doesn't have the full Apple warranty unless it was purchased from an Authorized Apple dealer.

Reply that the package is unopened / unused and ask for a prepaid return label and specify that it must be insured and with Signature Confirmation (You don't want the seller claiming they never received the return or that it was returned damaged). You are within your rights to get a full refund including shipping charge.

Go to your Amazon purchases page and Under Your Account, Your Orders choose Return, reason Not as Described.

Document the issue. Save all emails. Take a screenshot of the original order Amazon page if you can, communicate ONLY through Amazon's email system. Give the seller a couple of days to approve the return and issue the prepaid return label. If they try to stall you or deny return you have the option of opening an A-Z arbitration which you will win.
 
Thanks for the advice.

I have already done all the steps you recommended, and I'm waiting for the seller to response. I will give the seller until tomorrow to response before I take further action.

Either way, it's such a waste of time because it will be days, if not weeks before I get the refund and case clear.



CanadaRAM said:
Your Amazon purchase is Not As Described for reason of the different drive size.

Also if it was listed as NEW, it is also Not As Described because it doesn't have the full Apple warranty unless it was purchased from an Authorized Apple dealer.

Reply that the package is unopened / unused and ask for a prepaid return label and specify that it must be insured and with Signature Confirmation (You don't want the seller claiming they never received the return or that it was returned damaged). You are within your rights to get a full refund including shipping charge.

Go to your Amazon purchases page and Under Your Account, Your Orders choose Return, reason Not as Described.

Document the issue. Save all emails. Take a screenshot of the original order Amazon page if you can, communicate ONLY through Amazon's email system. Give the seller a couple of days to approve the return and issue the prepaid return label. If they try to stall you or deny return you have the option of opening an A-Z arbitration which you will win.
Click to expand...
 
Just an update.

Got a message from the seller this morning, only asking me to call them instead of email, but did not provide me with any phone number.

I told the seller that I can read and write just fine, and I prefer to keep all communications on the record.

So I guess I won't hear back from the seller again until tomorrow morning, because it seems like the seller is having a hard time sending more than one message a day or something...
 
FYI I actually have the same macbook that you thought you had ordered, and my box does say 2.8 i7, 1tb ssd.
 
Thank you for your info, it make sense because the sticker is the only way to identify different version of the laptop without having to open the box.

I just filed a claim with Amazon, wish me some luck.



Rhcpcjg said:
FYI I actually have the same macbook that you thought you had ordered, and my box does say 2.8 i7, 1tb ssd.
Click to expand...
 
Two comments:

1. Did you check based on the serial number what the specs are? Does the serial number match the box? This would be an easy ways to check the specs without firing it up

2. A 4.7 rating is not that great on Amazon, would certainly not motivate me to buy something so expensive. But that's maybe just me :)
 
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