To those of you looking to return your i4 for a refund if you purchased from an Apple store, it is a bit of a nightmare. First they spend 30 minutes running Diagnostics on the phone, because I keep dropping calls, however to no avail. They tell me there is an issue but Apple has decided not to do anything about it because they are working on the issue? I mean Huh What was that. My choices at the Apple store was to live with my spotty reception, or just return it with no restocking fee. All they do is tell me every dropped call and my reception problems were the carrier which is AT&T? So your telling me that everyone out there having trouble with an i4 with known problems is caused by AT&T? What are they talking about? I tried to reason with the tech and I was annoyed because they made me wait 45 minutes after my scheduled appointment, and I asked why they just can not replace the phone, he said Apple has decided not to do this unless you have a valid problem with your phone? What? So I asked the process of returning it so my eligability would show back on my account and how to reconnect my 3GS, he said we return the phone they you have to goto AT&T Store and they reconnect your phone. So pissed off I returned it, get my receipt then go to AT&T, they had to put a new SIM card in my 3GS, then reconnect my phone, and luckily I was able to keep my old plan with $30 unlimited data, and I confirmed I am eligible for the upgrade pricing when I decide to upgrade again. AT&T was really helpful and they took care of this as quick as possible, however the Apple Genius just blamed my reception issue on AT&T, I mean WTF is with Apple, it wasnt AT&T because I kept losing calls in the same spot I had full Bars and Full 3G with my 3GS. I asked another Tech about the situation with the iPhone and he said Apple is working on a software fix, so I asked when it would be out, he not only didn't know he said just return your i4, so I asked why wouldn't they prefer to help me, then for me just to return my phone, he said because that is what they are told to do, their hands are tied. Take it for what you will, just make sure if you return your i4 there is an AT&T store nearby, because Apple will only take back the phone and cancel your micro sim, they wont do anything else out to help you. I made sure I wiped the phone before giving it to them, bc the tech was just placing it in the box and trying to take it away, so I asked for the phone to wipe it and he was like annoyed with me. Personally I am happy with AT&T and my 3GS, so until Apple gets their stuff together on the i4 I will wait, also next time I will never buy the phone from Apple, they are useless, I mean why make a Genius appointment then have me go almost an hour later?