Returning custom configured MacBook Pro

vmflapem

macrumors 6502
Original poster
Dec 27, 2013
424
67
I've read some threads saying that custom configured MacBooks are not returnable.
But I've also heard of some cases recently that custom configured MacBooks are returnable.

I have the late 2013 (newest) customized model, and can someone confirm if this is returnable or not?
I bought this a week ago from the online store.
 

NewbieCanada

macrumors 68030
Oct 9, 2007
2,574
35
Call Apple, they will tell you directly.
Don't bother calling - just go to the online store and click on "Return Items" - and yes, they are definitely returnable. If you don't believe me, just go to their website and read the return policy for yourself. It is PERSONALIZED items that are not returnable (like an iPad with an engraved back), not built-to-order items.
 

thekev

macrumors 604
Aug 5, 2010
6,783
2,073
It's returnable if by the online store you mean the Apple Store website. If you mean a third party vendor, see their return policy for details.
 

jav6454

macrumors P6
Nov 14, 2007
16,876
1,532
1 Geostationary Tower Plaza
Don't bother calling - just go to the online store and click on "Return Items" - and yes, they are definitely returnable. If you don't believe me, just go to their website and read the return policy for yourself. It is PERSONALIZED items that are not returnable (like an iPad with an engraved back), not built-to-order items.
It never hurts to ask the right people to ask, not us...
 

that1guyy

macrumors 6502
Nov 11, 2011
454
20
What are you talking about OP?

Of course you can return a customized machine. I have returned my customized build to order macbook pro three times in the last month and a half because of the yellow screen issues. I just take it to the nearest physical Apple store, though I ordered it online.
 

NewbieCanada

macrumors 68030
Oct 9, 2007
2,574
35
It never hurts to ask the right people to ask, not us...
There's no point in wasting time on hold when you can just go to where you bought it (the online store) and click on return if you want to return it. There isn't any doubt about their policy.

If someone came on here asking if Apple has an online store I wouldn't tell them to call Apple. I'd just say yes.
 
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