Returning my 15" MB Pro Need a Good Return Excuse....help

Discussion in 'MacBook Pro' started by kp98072, Mar 12, 2009.

  1. kp98072 macrumors member

    Joined:
    Mar 6, 2009
    #1
    hi everyone! I bought a MB Aluminum PRO 15" at the apple store and want to return it for a MB 2.4 and NOT get charnged the 10% restocking fee. Im sure since I am going to a smaller size they wont waive it :mad: Any have any ideas of a good excuse to try and get them to return it with the restocking fee? thanks!
     
  2. S-Man macrumors regular

    S-Man

    Joined:
    Feb 1, 2009
    Location:
    Houston
    #2
    If its been less than 14 days they'll do it no questions.
    Sometimes though if you're just honest with them they'll help you out. Apple has been known to have great customer service. Kindness always wins out over lying and threats...
     
  3. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #3
    When you say "smaller size" I'm assuming you're moving down to a MacBook? If yes, they probably won't charge you the restocking fee. Simply tell them that the MacBook Pro isn't what you're looking for and a MacBook would better suit you. Be honest and kind and chances are they'll probably waive it. Another way would be telling them that something is defective and you want to return it and then get a MacBook but that's requiring you to lie if there really isn't anything wrong with it...I'd prefer the former.
     
  4. kp98072 thread starter macrumors member

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    Mar 6, 2009
    #4
    Im pretty sure theyll chage the 10% restock fee
     
  5. kp98072 thread starter macrumors member

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    Mar 6, 2009
    #5
    Thanks Yes i have the 2.4 MBP, i like it very much just not sure if its too big or not for portability sake.. whats your experience with yours?
     
  6. Aboo macrumors 6502a

    Joined:
    Jul 7, 2008
    #6
    Have you tried returning it already? If not, don't be so sure that they will charge the restock fee. As others have mentioned, Apple has been known to waive the restocking fee if the system doesn't meet your expectations and/or you are not satisfied. In your case, you are probably going to purchase another Apple system anyways...
     
  7. iLog.Genius macrumors 601

    iLog.Genius

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    Feb 24, 2009
    Location:
    Toronto, Ontario
    #7
    I've always wanted a MacBook Pro ever since they changed the name and moved to Intel. After finally deciding to just put down money, I've had a few "duds" but I'm happy with mine. It does what I need it to do. Obviously you know better than anyone else what your needs are and if you feel like the MacBook is a better fit whether it be size or price, then go for it. Get something you will be happy with for at least 3 years.
     
  8. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #8
    That's everyone's excuse why they're returning it - because they're not satisfied with it but that hasn't stopped Apple from charging the restocking fee. For me, I think the fact that the OP is genuinely interested in an Apple product will make them waive the fee not because he's not satisfied with it.
     
  9. Scottsdale macrumors 601

    Scottsdale

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    Sep 19, 2008
    Location:
    U.S.A.
    #9
    As long as you are buying another Mac, I think they will waive it. Just ask for the manager and explain you are not happy with it and want a different Mac.

    I think the problems arise when there is no problem with the computer and the person just wants a cash refund.
     
  10. Aboo macrumors 6502a

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    Jul 7, 2008
    #10
    If you assay the population, I wouldn't be surprised to see how few people actually get charged the restocking fee, especially when purchasing another Apple system. Yes attitude probably plays a role, but more so than anything, I think Apple is just trying to make sure you are happy with your purchase.
     
  11. iLog.Genius macrumors 601

    iLog.Genius

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    Feb 24, 2009
    Location:
    Toronto, Ontario
    #11
    I agree, but I'm just pointing out that saying you're not happy with it isn't that good of an excuse for them to waive. Again, what's going to make Apple waive it is that OP wants to really buy a Mac but the MBP isn't the right one for him and he's willing to exchange for a MB instead.
     
  12. J&JPolangin macrumors 68030

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    Jul 5, 2008
    Location:
    Thule GL @ the TOW
    #12
    ...go with the intent to purchase the new MB and buy it but if they still say they'll charge you then take the money and put it into another companies product...
     
  13. tdgrn macrumors 6502

    Joined:
    May 1, 2008
    Location:
    Little Rock, AR
    #13
    Man up, seriously. You bought it, if they charge you the restocking fee, you knew that going into it. You will be able to sleep better at night knowing that you didn't come up with some lame story to save yourself a little money. If it states on the receipt that you would be charged a restocking fee, then tell the truth, and deal with it!

    There is absolutely nothing wrong with asking them, and then asking to speak to a manager about your situation, but tell the truth!
     
  14. sukanas macrumors 6502a

    sukanas

    Joined:
    Nov 15, 2007
    #14
    i bought the 2.4 mbp and i wanted to upgrade to the 2.5. i called and begged the apple store if i could upgrade w/out the restocking fee. they said no, and that i would have to pay the difference ANd the restocking fee. it was within 14 days.
     
  15. andrew upstairs macrumors 6502

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    Feb 3, 2009
    Location:
    Downtown Los Angeles
    #15
    I recently traded my MacBook for a MacBook Pro. I had to pay the restock fee, even though I was upgrading.
     
  16. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #16
    This will probably be my last post in this thread since this has already been discussed in another thread. If you're not happy with telling them the truth and don't feel like telling them a lie, call into CSR and explain to them your problem. If all goes well, you'll get a case no. for you to bring to the Apple Store or CSR might even handle the return (usually they don't but it has happened).
     
  17. Radio Monk33 macrumors 6502

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    Dec 4, 2007
    #17
    I don't really get why people would drop down 2k on a purchase...without being certain that's what they want? :confused:

    A computer is not exactly an impulse buy.
     
  18. bossxii macrumors 68000

    Joined:
    Nov 9, 2008
    Location:
    Kansas City
    #18
    I agree it's not an impulse buy but it can very much be a case of getting it home and liking or disliking a certain model after using it a few hours or days. I thought the MBA was perfect for me, after 30 days realized it wasn't, took it back to the Apple store on the 36th day explained my situation to the manager. They let me exchange it for my 17" UMBP with a restock fee and paying the difference in price.

    You can read about em, study every last detail of a laptop and until you get it home and use it you just never know for sure imo. If i was smart I would have purchased the MBA thru Best Buy due to the fact there would have been no restocking fee (rewards rules) and could have saved a few hundred but no BB's in my area had the MBA I wanted. Oh well, still a better deal then trying to sell it on Ebay or CL and dealing with the idiots you can sometimes run across.
     
  19. PDE macrumors 68020

    Joined:
    Nov 16, 2005
    #19
    I won't suggest that you lie, but surely there is something wrong with your macbook? graphics issues? uneven backlight? Terrible viewing angles? some other bug that affects the daily operating?

    I would agree that honesty is the best policy, but it's not like Apple as a company is particularly honest: misleading marketing, institutionalised denial of issues that are clearly widespread etc. As they say: what goes around comes around. It's not like they are losing money off you -- their initial profit margin is huge and they'll just run it through diagnostics/refurbish it and sell it again. They'll STILL make money, just not as much.

    Good luck!
     
  20. macDonalds macrumors 6502

    Joined:
    Jun 8, 2007
    #20
    If portability is the reason you want to return, I would seriously reconsider. I think there's only a 1 pound difference between the two. The Macbook Pro at ~5.5 pounds is very light IMO.
     
  21. hari-bhari macrumors regular

    Joined:
    Jul 4, 2007
    #21
    I love how people here take a holier-than-thou position here and say don't lie and blah blah when try would do the same thing to save $200 if they could. The OPs intentions are not malicious and the restocking fee is designed to prevent people from buying for a week to take on a trip and then returning it. Most likely they will waive it if you are buying a new one. As for knowing what you want before you buy it, some people have a change of heart, and the MB is smaller, it's not just about weight. Good luck
     
  22. kp98072 thread starter macrumors member

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    Mar 6, 2009
    #22
    I dont agree with you--in the apple store you can not hold, or sit these computers on your lap or know how it's going to fit at home. It's highly unusual for any retail store to charge a restocking fee, especially when you pay this much! :)
     
  23. sjma macrumors newbie

    Joined:
    Mar 8, 2009
    #23
    Is this US or UK? I'm thinking of purchasing the 17 inch macbook pro but am concerned about the reports of the dim screen issue, so I phoned the store today to check the returns policy... They said 'if you're not happy with the screen just return the item within 14 days, no 'quibbles', full money back guarantee.'.
     
  24. kp98072 thread starter macrumors member

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    Mar 6, 2009
    #24
    this is usa
     
  25. Radio Monk33 macrumors 6502

    Joined:
    Dec 4, 2007
    #25
    LOL you're telling me that you cannot use your imagination as to what it feels like in a different environment? You can pick it up and feel how heavy it is..as for how it feels on your lap, I "imagine" that it would feel like a 4-5 lb slab of aluminum on my lap...I don't see what else you would expect...?
     

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