Ridiculous AT&T International Overage

Discussion in 'iPhone' started by w00t951, Jul 27, 2011.

  1. w00t951 macrumors 68000

    w00t951

    Joined:
    Jan 6, 2009
    Location:
    Pittsburgh, PA
    #1
    So I am in South Korea for the majority of the summer, and I brought my iPhone 4 along with me. I had the 50MB international data plan and sent a couple texts/answered a couple local calls. I went a few MB over the 50MB limit, and instead of cutting my service or notifying me (I simply forgot to turn off roaming when I got close to 50MB) they continued to let my phone onto 3G. I'm now ladened with a $600 phone bill for the month. Does AT&T let this happen to get more money, or what? Anyway, is there anything I can do to avoid paying the full $600?
     
  2. RafaelT macrumors 65816

    RafaelT

    Joined:
    Jun 9, 2010
    Location:
    Lakeland, FL
    #2
    They let it happen because you signed up for that data plan, and knew how much data was included and how much extra data cost. Don't see how it is at all on them to watch your data.

    As for fixing it you can see if they will retroactively upgrade your plan that included more data starting last month, they have been known to do that every so often in circumstances like this.
     
  3. Kyotoma macrumors 68000

    Kyotoma

    Joined:
    Nov 11, 2010
    Location:
    Carnegie and Ontario
    #3
    I can't really think of a way around this since you signed an agreement to only use 50MB or less. Since you violated that, you also agreed to pay any and all overage charges based on the amount that you consumed. Simply forgetting I'm afraid won't get you far at all if you call up AT&T complaining. Since you signed that contract, you're now liable. No, AT&T doesn't do this simply to get more money, they just expect you to follow their service guidelines.
     
  4. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
  5. Jasonx82 macrumors member

    Joined:
    Nov 18, 2008
    #5
    Same thing happened to me, I called ATT and they backdated a higher data plan and cut my 800.00 Bill to around 250.00 for data.

    Jason
     
  6. ucfgrad93 macrumors P6

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #6
    Agreed, this is your mess up not at&t's. As others have said, you might get them to backdate a higher plan. You have nothing to lose by contacting them.
     
  7. VulchR macrumors 68020

    VulchR

    Joined:
    Jun 8, 2009
    Location:
    Scotland
    #7
    @OP: Just be thankful the contract doesn't require you to give AT&T your first-born male child when you exceeded the 50MB limit... Seriously though - I feel your pain. Why is it that we can use the internet across national boundaries and not get charged more but if we make a call or access data on out mobile phone, the charge is magnitudes more?
     
  8. awer25 macrumors 65816

    awer25

    Joined:
    Apr 30, 2011
    #8
    Call AT&T and try to backdate the data plan. Then, explain that you don't have the money, and be very nice. I've had AT&T CS reps erase entire bills in the hundreds of dollars, so it can be done. Also, if they can help you, ask for their manager's contact info and let them know that you will send a recommendation for them to their boss. It's a nice thing to do and goes very far in getting the help you need.
     
  9. Interstella5555, Jul 27, 2011
    Last edited: Jul 27, 2011

    Interstella5555 macrumors 603

    Interstella5555

    Joined:
    Jun 30, 2008
    #9
    I put some gas in my car, went driving really fast, lost control, and hit a tree. How could the gas station allow this to happen??? Is it just so I'll buy a new car and buy gas again?
     
  10. Daveoc64 macrumors 601

    Joined:
    Jan 16, 2008
    Location:
    Bristol, UK
    #10
    It's because the mobile carriers have no reason to drop the many (extortionate) costs that they have in certain markets - Roaming being the worst of all.

    Every carrier in the world does the same thing. Nobody really has a choice when it comes to roaming. The charges are only lower when the networks are forced to limit charges (like in the EU).
     
  11. wordoflife macrumors 604

    wordoflife

    Joined:
    Jul 6, 2009
    #11
    Unfortunately, there is nothing you can do.
    When you signed up for the plan, the website (or the CS rep) should have told you what your overage charges will be.

    You can try calling them, but I doubt they'll change it.

    Yes, they do it for more money (naturally).
     
  12. kdarling macrumors demi-god

    kdarling

    Joined:
    Jun 9, 2007
    Location:
    First university coding class = 46 years ago
    #12
    Definitely call ATT and see if they can backdate a better plan.

    On Verizon you can go online at any time and change your plan yourself without penalty... and you can even backdate the change a bit.

    I did that recently when I started getting a lot of texts, on a phone without a text plan. I logged into my Verizon personal account, changed the plan, and checked the box that said to make it retroactive to the beginning of the billing period.
     
  13. ckurt25 macrumors 6502a

    ckurt25

    Joined:
    Mar 25, 2009
    Location:
    Grand Rapids, MI
    #13
    I'm fairly certain this can be done with AT&T too but not after the billing cycle has ended. As the others have stated, call Big Blue and see if they'll backdate a change in plans. I would be surprised if they didn't.
     
  14. rmhop81 macrumors 68020

    rmhop81

    Joined:
    Apr 4, 2005
    Location:
    Dallas, TX
    #14
    this is a good example of postpaid contract pricing that they pull. this is where they make all their good money. charge an arm and a leg for overages.
     
  15. rmhop81 macrumors 68020

    rmhop81

    Joined:
    Apr 4, 2005
    Location:
    Dallas, TX
    #15
    you can usually backdate it yourself online. not sure about international though, but i would imagine you could.
     
  16. chestvrg macrumors 65816

    chestvrg

    Joined:
    Dec 13, 2010
    #16
    You guys, the best way is to purchase a pre paid SIM card as soon as you hit that airport and put it inside your smartphone (provided that it is factory unlocked) and out your at&t SIM card away until you come back to the US. Don't give your hard work dollars to the giant telecoms.
     
  17. Diode macrumors 68020

    Diode

    Joined:
    Apr 15, 2004
    Location:
    Washington DC
    #17
    You can backdate international plans online - up to the previous month's bill cycle.


    Not a lot of factory unlocked iPhones in the US now.
     
  18. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #18
    How is this AT&Ts fault and not yours?
    They don't cut your service when you go over your plans minutes, texts or data. You just pay more.
    Not knowing the basic way all carriers work doesn't mean it's their mistake.
    Hope they give you a break though and you don't learn the hard way.
     
  19. Dandrews524 macrumors 6502

    Joined:
    Jan 30, 2009
    Location:
    New York
    #19
    If you're really on the Normandy i'm sure commander shepard could get this fixed up for you in no time. one renegade call to AT&T is all it will take!
     
  20. labman macrumors 604

    labman

    Joined:
    Jun 9, 2009
    Location:
    Mich near Detroit
    #20

    You Sir are a Mad Man!!!

    1+
     
  21. LapsangSouchong macrumors 65816

    LapsangSouchong

    Joined:
    Jul 15, 2010
    Location:
    the burrows
    #21
    Try this. But technically, you're responsible for the bill. Good luck.
     
  22. unlimitedx macrumors 6502a

    Joined:
    Jun 15, 2010
    #22
    If you only went a few over 50MB, the most you'd pay would be $49.99 via backdating the data plan

    http://www.wireless.att.com/learn/international/roaming/affordable-world-packages.jsp#data
     
  23. LapsangSouchong macrumors 65816

    LapsangSouchong

    Joined:
    Jul 15, 2010
    Location:
    the burrows
    #23
  24. Geckotek macrumors G3

    Geckotek

    Joined:
    Jul 22, 2008
    Location:
    NYC
    #24
    I'll be there soon for 10 days. Thanks for the warning. :D
     
  25. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #25
    More like a bunch of international calls, texts, roaming data etc.....
    Then they blame the carrier:)
     

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