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Roll call - Oct. 4th - Oct. 10th original ship date
- Thread starter msesha87
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Those that just got an arrival scan into Korea, don't plan on getting your phone tomorrow. The whole batch of us got arrival scans at 8:01am yesterday morning and our phones are still sitting there in Korea as we speak. The soonest we will get ours is tomorrow....so Monday would be the best bet for those that just arrived in Korea this morning. Apple is too cheap to pay for Saturday delivery for our $1k phones....and you know UPS won't do the right thing and upgrade the delivery for you guys to Saturday.
Mine is in the same situation as yours, When do you think it will leave Inchon?
Mine also looks the same. I'm so frustrated I can't describe it
I agree 100% the email Apple sent me
Said deliver Friday... that would explain why they keep messing with our earlier deliveres..
We should be boarding today..
So I emailed UPS (stuck in Incheon since 8:01 PM on 9/21) and got this:
Thanks for taking the time to contact us with your concern and allowing us to respond. Your frustration is understandable and I will try to explain what is happening. Due to special Apple operating plans, out of UPS's control, scheduled
delivery dates may fluctuate on US Imports. The date may continue to update until the package enters the US. Once the package is imported into the
US the scheduled delivery date should no longer fluctuate. The text messages you are receiving are due to the fluctuating delivery date.
I would suggest to continue tracking the package on UPS.com for further updates as to when the package will arrive in the US. I am sorry for the inconvenience.
sounds like BS to me
Thanks for taking the time to contact us with your concern and allowing us to respond. Your frustration is understandable and I will try to explain what is happening. Due to special Apple operating plans, out of UPS's control, scheduled
delivery dates may fluctuate on US Imports. The date may continue to update until the package enters the US. Once the package is imported into the
US the scheduled delivery date should no longer fluctuate. The text messages you are receiving are due to the fluctuating delivery date.
I would suggest to continue tracking the package on UPS.com for further updates as to when the package will arrive in the US. I am sorry for the inconvenience.
sounds like BS to me
I was told that over the phone.. I think apple wants us to receive the package on the date they stated... in my case September 23rd originally 21st than 22nd..
Haha see I didn't make up Apples Special Operating Plans yesterday!! But yeah it's all BS trying to give us a "satisfactory" answer
Ever since Angela Ahrendts joined Apple from Burberry back in 2014, their product rollout logistics have been absolute crap.
It's all BS. Apple points their finger at UPS if you call them, and likewise, UPS is pointing their finger at Apple. Both are equally at fault for this mess.
Of course this garbage would happen to me. I was planning on leaving this week (today to be exact) to go to my sisters in Pennsylvania. Saw that the phone "shipped" on the 19th with a delivery date of today, the 22nd. Figured I would wait for my phone since I am going to stay at my sisters for a month and I'm driving there, so leaving a couple days late is not a big deal. But now what? When is this stupid phone even supposed to be delivered? I'm just going to have to leave and have my parents get my phone and ship it to my sisters place. I was going to change the delivery address to Pennsylvania but I couldn't once it shipped.
The most frustrating part of all this is that I spent $1100 for this phone, which lets be honest is quite dumb, and I have no idea what's going on with it.
The most frustrating part of all this is that I spent $1100 for this phone, which lets be honest is quite dumb, and I have no idea what's going on with it.
I hope it's tomorrow and not Monday!Woke up to new scan in Incheom and updated delivery date of tomorrow.
I'm on the edge of asking the return label and send that damn phone back as soon as it ever comes back (or just refuse to open the UPS guys). First the preorder fiasco and now that they finally ship Apple holds them? Wouldn't surprise me one bit if they are just using that plane space for new shipments going to stores. Those generate new money. We? We are already paid for. Time to hurt them the only way it hurts them and skip he damn phone (that and the fact that I had a 6S plus with a pretty much identical user experience)
I called yesterday and they basically are telling everyone the same thing. It's Apple's choice for shipping slow shipping. Keep checking for updates.
Actually no... Apple is solely at fault. It's their product and they chose UPS as their logistics partner. Apple needs to own it and fix it. When Apple bills a customer's credit card and sends an order shipment notification, any reasonable customer would expect prompt delivery of their product. The email Apple sent me stated "Your shipment is on its way" along with a tracking number.
I dealt with parts logistics globally for Boeing and their customers, so I know a few things about product/parts distribution. You don't give a delivery date at the top of the email with a tracking number which generates conflicting information. That's how we all got in this cluster of watching planes on Flightaware.com.
What you do is give a clear message stating ESTIMATED delivery date or LATEST DELIVERY COMMITMENT with a message that the tracking number is to follow, once the package is in a location where the risk of a delivery schedule change is vastly reduced.
This is not rocket science (and I was a rocket scientist a long time ago).
Rather than hire Angela Ahrendts from Burberry (who has made a mess of the stores and rollouts), they should have spent half as much and hired a logistics expert from Amazon.
I can wait as long as it takes to get the phone; it's not the end of the world. It pains me to watch this train wreck. Steve Jobs would have had someone's head over this. He was an assh0le but damn he was effective.
Does this statement from the UPS website have any truth to it (at least in regards to the Apple shipments)?
"I tracked my shipment, and there haven't been scans on it in more than a day. What should I do?
Your package is moving within the UPS network and is going to be delivered on the scheduled delivery date. A package can remain in this status until delivery. Packages moving long distances are often not scanned again between origin and destination. Other than those receiving premium air service, packages may be delivered any time between the hours of 9:00 a.m. and 7:00 p.m. to residences, and close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window."
"I tracked my shipment, and there haven't been scans on it in more than a day. What should I do?
Your package is moving within the UPS network and is going to be delivered on the scheduled delivery date. A package can remain in this status until delivery. Packages moving long distances are often not scanned again between origin and destination. Other than those receiving premium air service, packages may be delivered any time between the hours of 9:00 a.m. and 7:00 p.m. to residences, and close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window."