2% seems extremely low. I'd argue that most gasket failures are accompanied by it eventually coming out as the crown is constantly being pressed and rotated. It'll have to give one way or another. Most people may not get their AW soaking wet but they sure use the crown constantly.
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Rubber gasket came out of my Digital Crown today.
- Thread starter AmazingGraceTx
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2% seems extremely low. I'd argue that most gasket failures are accompanied by it eventually coming out as the crown is constantly being pressed and rotated. It'll have to give one way or another. Most people may not get their AW soaking wet but they sure use the crown constantly.
But that assumes an understanding of the problem with the gasket. We have no idea what it is, only that in a few anecdotal cases that it's come out, under one set of circumstances, but not necssarily all. Either way, we're run this issue into the ground with no clear resolution. But I'm not sure how you think 2% is an extremely low gasket failure rate - if the sales totals are really somewhere in the ballpark of 10 million, that's over 200,000 watches. That seems like a pretty big potential "gate" we might have heard about by now, and you're suggesting the rate is much higher?
Then you agree it's speculative and it is premature to make a concrete statement such as "And this is why Apple doesn't rate their watches for water resistance beyond IPX7."
That's what this is about? Fine let me rephrase: That's why I think Apple doesn't rate their watches for water resistance beyond IPX7.
I'm thinking that it's happening more than we're hearing about. I can see these gaskets coming out, but not getting repaired if the crown still works. When Apple man and I were discussing my teaching, he said that I could wait until I was off to get it repaired. No urgency. And my husband was even asking why I was worrying about it if it still worked. I could see this happening and people blowing it off, not thinking of the water resistant factor.
Got my watch back today. They actually replaced it. It's on watch os1. I'll be updating it later. I'm happy to have it back and I'm grateful, but I'm kinda sad that they replaced it. I had gotten used to my watch and I feel like this one isn't mine yet. So glad to have it back on my wrist though.
Wow.... I had the same issue although when it came back "Repair denied. No parts were used to repair the product."
They told me "sorry nothing we can do, they denied your repair, sooooo...."
So contact Apple and try to determine why the repair was denied. Or, make a Genuius appointment at your Nearest Apple Store to find out what caused the issue and what are your options.
The store was a joke. They're the ones that sent it out and then told me there's nothing they could do. Called AppleCare and there's a replacement on the way. For future Apple Watch defects, you need to call in. The store will do nothing!!
Your post is not accurate. Apple does not repair the Apple Watch in store and they do not carry replacement watches in store either, which is why they could not assist you in Store. When your Apple Watch is in need of repair, Apple will send the watch to a depot for repair and then your watch is either sent back to the Apple store or to your address.
Regardless, at least you have a replacement device and Apple addressed your issue.
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