Rubber Seal Came off Digital Crown

Discussion in 'Apple Watch' started by Costino1, Aug 15, 2015.

  1. Costino1 macrumors 6502

    Costino1

    Joined:
    Oct 1, 2012
    #1
    I noticed the past few days my digital crown has been somewhat sticky and not as smooth.

    Today I thought a piece of string was sticking out of the gap between the case and crown so I pulled it out. Seemed to be not a string and was a rubber gasket/seal.

    Just wondering if this happened to anyone before. I'm sure the waterproof-ness of the watch is now compromised.
     
  2. Roller macrumors 68020

    Joined:
    Jun 25, 2003
    #3
    Hasn't happened to me, but I've read about it. Call Apple. If you have Apple Care, they should be able to arrange a quick replacement. If not, replacing the watch will take somewhat longer.
     
  3. friedmud macrumors 65816

    Joined:
    Jul 11, 2008
    #4
    You're maybe the 4th or so person to report this on this forum. It's definitely rare... but can happen.

    As Roller said... call Apple (or go to a store) immediately to get a replacement.
     
  4. Costino1 thread starter macrumors 6502

    Costino1

    Joined:
    Oct 1, 2012
    #5
    Thanks for the replies folks and apologies for there already being an established thread.
     
  5. Roller macrumors 68020

    Joined:
    Jun 25, 2003
    #6
    No worries. Let us know how it turns out.
     
  6. leebroath macrumors 6502

    leebroath

    Joined:
    Jul 26, 2010
    Location:
    Scotland
  7. pshifrin macrumors 6502

    pshifrin

    Joined:
    Mar 14, 2010
    #8
    This just happened to mine. It's a launch day 38mm sport and has been sticky of late. I tried the rinse under warm water trick and it loosened it enough for the rubber to pop out! To the Apple Store it goes on Thursday :(

    IMG_0280.jpg
     
  8. Benapillot macrumors newbie

    Joined:
    Nov 24, 2014
    #9
    image.jpeg Mine popped out this week. It's a 42mm Sport purchased on June 7.

    Apple Care said to take to a store and they'll replace it... Apple Store said, nope, our stock is for new purchases only, gotta send it in. Now there's a box being shipped to my house for me to send it in. Up to 14 day turn around, they said. Ugh.
     
  9. btownrunr macrumors member

    Joined:
    Apr 23, 2015
    #10
    I had to mail my Apple Watch in for screen separating from the body (adhesive issue). I called it in on a Sunday. Apple sent me a shipping box...received it on the following Tuesday. Boxed the watch up and dropped it off at FedEx the same day. Apple received the watch Wednesday morning. The shipped out a white box (I believe it was a brand new replacement watch) that same day. I had my watch back by Thursday. So hopefully it'll be as efficient service request as mine. Also, my watch did not Apple Care. Good luck!
     

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