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Costino1

macrumors 6502a
Original poster
Oct 1, 2012
767
696
I noticed the past few days my digital crown has been somewhat sticky and not as smooth.

Today I thought a piece of string was sticking out of the gap between the case and crown so I pulled it out. Seemed to be not a string and was a rubber gasket/seal.

Just wondering if this happened to anyone before. I'm sure the waterproof-ness of the watch is now compromised.
 

Roller

macrumors 68030
Jun 25, 2003
2,900
2,078
Hasn't happened to me, but I've read about it. Call Apple. If you have Apple Care, they should be able to arrange a quick replacement. If not, replacing the watch will take somewhat longer.
 

friedmud

macrumors 65816
Jul 11, 2008
1,415
1,265
You're maybe the 4th or so person to report this on this forum. It's definitely rare... but can happen.

As Roller said... call Apple (or go to a store) immediately to get a replacement.
 

Costino1

macrumors 6502a
Original poster
Oct 1, 2012
767
696
Thanks for the replies folks and apologies for there already being an established thread.
 

pshifrin

macrumors 6502a
Mar 14, 2010
516
386
I noticed the past few days my digital crown has been somewhat sticky and not as smooth.

Today I thought a piece of string was sticking out of the gap between the case and crown so I pulled it out. Seemed to be not a string and was a rubber gasket/seal.

Just wondering if this happened to anyone before. I'm sure the waterproof-ness of the watch is now compromised.

This just happened to mine. It's a launch day 38mm sport and has been sticky of late. I tried the rinse under warm water trick and it loosened it enough for the rubber to pop out! To the Apple Store it goes on Thursday :(

IMG_0280.jpg
 

Benapillot

macrumors newbie
Nov 24, 2014
10
0
image.jpeg
Mine popped out this week. It's a 42mm Sport purchased on June 7.

Apple Care said to take to a store and they'll replace it... Apple Store said, nope, our stock is for new purchases only, gotta send it in. Now there's a box being shipped to my house for me to send it in. Up to 14 day turn around, they said. Ugh.
 

btownrunr

macrumors member
Apr 23, 2015
32
0
View attachment 584304 Mine popped out this week. It's a 42mm Sport purchased on June 7.

Apple Care said to take to a store and they'll replace it... Apple Store said, nope, our stock is for new purchases only, gotta send it in. Now there's a box being shipped to my house for me to send it in. Up to 14 day turn around, they said. Ugh.

I had to mail my Apple Watch in for screen separating from the body (adhesive issue). I called it in on a Sunday. Apple sent me a shipping box...received it on the following Tuesday. Boxed the watch up and dropped it off at FedEx the same day. Apple received the watch Wednesday morning. The shipped out a white box (I believe it was a brand new replacement watch) that same day. I had my watch back by Thursday. So hopefully it'll be as efficient service request as mine. Also, my watch did not Apple Care. Good luck!
 

AntigenicMusic

macrumors newbie
Aug 19, 2018
1
0
I noticed the past few days my digital crown has been somewhat sticky and not as smooth.

Today I thought a piece of string was sticking out of the gap between the case and crown so I pulled it out. Seemed to be not a string and was a rubber gasket/seal.

Just wondering if this happened to anyone before. I'm sure the waterproof-ness of the watch is now compromised.



This just happened to me today. My Digital Crown was stuck. It wouldn’t rotate enough for me to expel the water. I rinsed it under water for 10 seconds, and rotated it to clean it out, and a little black band popped out. Of course the band was broken. Now the crown spins freely, but I hope I didn’t just ruin the water resistance
 

44267547

Cancelled
Jul 12, 2016
37,642
42,491
This just happened to me today. My Digital Crown was stuck. It wouldn’t rotate enough for me to expel the water. I rinsed it under water for 10 seconds, and rotated it to clean it out, and a little black band popped out. Of course the band was broken. Now the crown spins freely, but I hope I didn’t just ruin the water resistance

The rubber seal likely was pinched when you rotated it, and it snapped. You will have to take it in for repair to Apple. And the water resistance is likely compromised.
 

Costino1

macrumors 6502a
Original poster
Oct 1, 2012
767
696
This just happened to me today. My Digital Crown was stuck. It wouldn’t rotate enough for me to expel the water. I rinsed it under water for 10 seconds, and rotated it to clean it out, and a little black band popped out. Of course the band was broken. Now the crown spins freely, but I hope I didn’t just ruin the water resistance

Mine came off quite a long time ago...I know this is an old thread. So far, I went to the lake with it and swimming. Works fine!
 
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