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I'm so sorry I didn't see you over there this morning taking soil-moisture readings (the ground seemed dusty and dry, but I'm dumb so it was probably actually mud), observing what I was doing (better than I ever could hope to!) and taking detailed notes on how exactly I looked at the time, blew the dust off my watch, and proceeded to touch the scratches to confirm they were indeed scratches (again, I'm dumb so I'll defer to you on what exactly I was touching when I felt scratches in a smooth surface) so you could clear up all this confusion when I posted to a forum where people specifically go to not waste time.

The Apple Watch forum on MacRumors is serious business. I know we all come here with the intention of doing productive, worthwhile things and I'm really sorry to everyone for breaking that cardinal rule and wasting the precious time of everyone who was here trying to get some serious work done.

This forum, above all else, is not a place to waste time, and I'm filled with shame and regret for doing just that. It's unspeakable that I should post such a silly, disgustingly personal observation that I naively felt was relevant and may help someone else in their buying decisions. How dare I be so callous? Thankfully, you were here to help set the record straight.

Sorry everyone. It will never happen again.

Shame! And you have been forgiven.

But seriously, you jumped the gun in a ridiculous way. In a place where trolls and logic are foreign to each other. No need to feed into the BS.
 
Shame! And you have been forgiven.

But seriously, you jumped the gun in a ridiculous way. In a place where trolls and logic are foreign to each other. No need to feed into the BS.
Thanks.

I was just confused by your antogonistic response and interrogations. Not trying to con or mislead anyone. Simply sharing a counterpoint to what is a common misnomer that I fell victim to.

The DLC on the Space Black is *very* delicate and can scratch from common chores like picking up a shovel and moving a few scoopes of dirt around.

If you care about that kind of thing, take it off when you head outside.

Personally, I don’t mind the scratches that my bare SS took on. Looks like an old Zippo now and I think that’s beautiful.
 
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As we all should know cosmetic damage is not covered under warranty. Accidental damage is not covered either and being a cosmetic issue it would be considered as general wear and tear. Cosmetic damage does not affect the hardware of the device and it will continue to work as expected. I know it is very disheartening when you damage a new product, i know that pain all too well. But you should be more careful with your devices. Yes you could argue the quality/ durability of the device, however you still accidentally damaged your device. Same circumstances of other products such as another branded watch, if you scuffed it during yard work it will still be classified as cosmetic damage and would not be eligible for an in-warranty repair. Of course if the device was advertised as "non-scratchable" you'll have a valid claim. Your device would be eligible for an in-warranty service/ replacement if you can prove that the device had a cosmetic defect upon opening or if the cosmetic issue was caused without impact or damage such as the coating peeling away etc.

That's not entirely true. My watch had a ring around it that was bugging the crap out of me. I would call this cosmetic damage not caused by me. It did not effect the performance of the hardware but did annoy me when I looked at the watch under certain lighting conditions.

I approached Apple and sent them the picture below that identifies the issue. Apple sent me a replacement. I sent the watch back to them and had the replacement in my hands in 5 days. So it's not just about whether it effects the performance. It's also about a cosmetic defect that Apple agreed was worthy of a warranty claim. I was charged 0 dollars.
 

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That's not entirely true. My watch had a ring around it that was bugging the crap out of me. I would call this cosmetic damage not caused by me. It did not effect the performance of the hardware but did annoy me when I looked at the watch under certain lighting conditions.

I approached Apple and sent them the picture below that identifies the issue. Apple sent me a replacement. I sent the watch back to them and had the replacement in my hands in 5 days. So it's not just about whether it effects the performance. It's also about a cosmetic defect that Apple agreed was worthy of a warranty claim. I was charged 0 dollars.

Thats fantastic news. I dont think you understood what i was trying to say though. The issue you described may be perceived as cosmetic issue. But its a defect with a screen, which would be covered under warranty.

As i mentioned in my last sentence. "Your device would be eligible for an in-warranty service/ replacement if you can prove that the device had a cosmetic defect upon opening or if the cosmetic issue was caused without impact or damage such as the coating peeling away etc." Just remove the word 'cosmetic' and that would justify why you had a free replacement. Your issue showed no signs of damage.

Two different things. Of course if you had that "ring" around the screen and there were scratches all around it in the same manner, it would be classified as cosmetic damage. Not a cosmetic defect. Which would be an out of warranty repair.
 
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I have worn SB SS Apple Watches (S0, S2,S3, now S4) through years of rock climbing, a car accident, innumerable drunken outdoor escapades, years of ocean swimming in and out of rocky beaches, flipping a golf cart and much more and never scratched it in the slightest. Wow!

If anything, the SB link bracelet is starting to get a bit of a ‘patina’. But not the watch body at all.
 
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I have worn SB SS Apple Watches (S0, S2,S3, now S4) through years of rock climbing, a car accident, innumerable drunken outdoor escapades, years of ocean swimming in and out of rocky beaches, flipping a golf cart and much more and never scratched it in the slightest. Wow!

If anything, the SB link bracelet is starting to get a bit of a ‘patina’. But not the watch body at all.
Thank you. This kind of anecdote is exactly why I was surprised and felt compelled to share the damage. I figured it would end up scratched after I hit it against something really hard and with lots of force but not from some average yard work.
 
That's not entirely true. My watch had a ring around it that was bugging the crap out of me. I would call this cosmetic damage not caused by me. It did not effect the performance of the hardware but did annoy me when I looked at the watch under certain lighting conditions.

I approached Apple and sent them the picture below that identifies the issue. Apple sent me a replacement. I sent the watch back to them and had the replacement in my hands in 5 days. So it's not just about whether it effects the performance. It's also about a cosmetic defect that Apple agreed was worthy of a warranty claim. I was charged 0 dollars.

This has happened to my S0 and is likely the oleophobic coating wearing off. So not entirely cosmetic damage...
 
@bangak if at all possible, could you post a photo of your watch after you have given it a wash and dried it off?
Sure thing. Here's a photo after a rinse in my spring water and a quick buffing with a microfiber cloth.
psGHOZo.jpg


edit: one more photo after giving it a cleaning.
TnaHigf.jpg
 
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That's not entirely true. My watch had a ring around it that was bugging the crap out of me. I would call this cosmetic damage not caused by me. It did not effect the performance of the hardware but did annoy me when I looked at the watch under certain lighting conditions.

I approached Apple and sent them the picture below that identifies the issue. Apple sent me a replacement. I sent the watch back to them and had the replacement in my hands in 5 days. So it's not just about whether it effects the performance. It's also about a cosmetic defect that Apple agreed was worthy of a warranty claim. I was charged 0 dollars.

Interesting. I get that same effect with every AW and I assume it is the glass(I have SS Saphire models) coating wearing off somehow. I can only assume it is from washing with hand soaps, shampoo in the shower, or a combination of those with cooking while wearing my watch as there is a lot of smoke, heat, and oil spatter when I cook dinner.

What is even more interesting is I get a nearly identical pattern on my iPhones that I don’t use screen protectors on. I assume it’s the same result as the the watches receive.
[doublepost=1538370419][/doublepost]
Sure thing. Here's a photo after a rinse in my spring water and a quick buffing with a microfiber cloth.
psGHOZo.jpg


edit: one more photo after giving it a cleaning.
TnaHigf.jpg
I gotta ask.

Is the screen slightly ajar just above and to the right in relation to the scratches in the bottom photo? Maybe just an optical illusion...

It looks like you whacked the watch against some hard clay?
 
I gotta ask.

Is the screen slightly ajar just above and to the right in relation to the scratches in the bottom photo? Maybe just an optical illusion...

It looks like you whacked the watch against some hard clay?

indeed! Actually it seems to be bent, so chances are it banged against something. That’s serious enough for Apple to deny warranty or a return... And i’d say it might not be waterproof anymore.
 
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Sure thing. Here's a photo after a rinse in my spring water and a quick buffing with a microfiber cloth.
psGHOZo.jpg


edit: one more photo after giving it a cleaning.
TnaHigf.jpg

Yup. That looks bad and i don’t think it should’ve happened under normal usage.

Next time start with this photo.
 
Yup. That looks bad and i don’t think it should’ve happened under normal usage.

Next time start with this photo.
Looking at how the screen seems to be off set, it looks as if it has been bashed hard so I wouldn’t say that’s normal usage. The thing is, why risk wearing a new £750 watch to do yard work. The SSSB is durable but it’s not indistructabke
 
Sure thing. Here's a photo after a rinse in my spring water and a quick buffing with a microfiber cloth.
psGHOZo.jpg


edit: one more photo after giving it a cleaning.
TnaHigf.jpg
Thanks and as mentioned above, it does look damaged. I’m guessing you didn’t purchase AC+ for your watch. Looking at the screen almost “popped off” I’d say it would be replaced IF AppleCare was bought.

Picking mine up tomorrow and glad I got the AppleCare + for mine!
 
I gotta ask.

Is the screen slightly ajar just above and to the right in relation to the scratches in the bottom photo? Maybe just an optical illusion...

It looks like you whacked the watch against some hard clay?
It's an optical illusion from what I can tell, but I do agree it looks bent in that photo. Saphire crystal doesn't bend, as far as I understand, it shatters.

More photos for those who are curious. I can pull out my calipers tomorrow and measure for any variance in the gap around the damaged area if anyone thinks it still looks bent in the photos below.
uyVjwVg.jpg

4HjeT9M.jpg

Yup. That looks bad and i don’t think it should’ve happened under normal usage.

Next time start with this photo.
Agreed.
[doublepost=1538376429][/doublepost]
Thanks and as mentioned above, it does look damaged. I’m guessing you didn’t purchase AC+ for your watch. Looking at the screen almost “popped off” I’d say it would be replaced IF AppleCare was bought.

Picking mine up tomorrow and glad I got the AppleCare + for mine!
I have AppleCare+.
 
Sure thing. Here's a photo after a rinse in my spring water and a quick buffing with a microfiber cloth.
psGHOZo.jpg


edit: one more photo after giving it a cleaning.
TnaHigf.jpg

Whatever you did to hit that watch, clearly is more substantial than what the first photo indicated, by which you stated:

Nothing that crazy. Just a little bit of digging with a shovel to fill in a hole. Must have grazed some dirt is my only guess. Maybe it .

Which indicates Way more than some ’grazed dirt’ causing this damage, because your display alone is _not_ even seated properly, which I think we can all assume the DLC is comfortably durable, but in the sense of how your watch is damaged where it’s literally gouged and the screen is slightly ajar, you obviously hit it on something very hard to cause the separation with the dispay.
 
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The DLC on the Space Black is *very* delicate and can scratch from common chores like picking up a shovel and moving a few scoopes of dirt around.

I have to disagree with this, having worn Space Black every single day since the original Watch launched. Yes, it can get scratched. But in no way is it delicate. Clearly you were very unlucky but one data point does not mean people shouldn’t wear their watches outside.

ETA: my original S0 will soon be going back to Apple but here for posterity is a short video showing the body. It can be hard to see details on the Space Black, but when the light runs down the side of the case you can see it is still functionally perfect.

 
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Omg dude I feel your pain. Does it wipe off or is it really in there for good?
 
I'm still not 100% that those marks aren't superficial.

I knocked my S0 against a brick wall once and it looked similar to the watch in this thread. But what I thought looked and felt like scratches came off with moisture and good scratch with my fingernail.
 
The thing is, why risk wearing a new £750 watch to do yard work. The SSSB is durable but it’s not indistructabke

I bought the SS s0 and s4 exactly because I’m hard on my watches. This type of light yard work is nothing compared to the abuse my s0 saw. Sure, I could take it off when I do something outside but that would mean I’d only wear it for a couple hours in the morning and the evening.

And to clarify, I fully expected this to be scratched at some point with how I live my life. I was just surprised after hearing anecdotes of hitting the SBSS against brick walls etc that such a common thing would scratch it without any perceivable force.
 
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I was just surprised after hearing anecdotes of hitting the SBSS against brick walls etc that such a common thing would scratch it without any perceivable force.

Just to clarify, you scratched the _casing_, not the Sapphire display. Two different things. Many have attested that the Sapphire display has held up hitting against walls or other random objects, since you were digging in the ground, you obviously struck the casing on a rock or something as equally as hard to damage the DLC.

Unrelated, but as a space blank owner for every generation Apple Watch, never have I had the DLC damage in any form or manner. And if I was to be gardening around tools and rocks, nor would I be wearing it during that time frame either. But in every day life situations when in the car, out and about, I sold my space black older model Apple Watches in Pristine condition.
 
I bought mine 2 days ago, didn't do anything particular with it. Didn't hit anything. Today, I see this hairline scratch in the middle of the screen. What should I do?
Not much can be done. I scratched the edition series 2 off the side of my mac. I was blown away as "sapphire" I expected to be tougher. I purchased a $20 timex from Walmart many years ago and beat the living crap out of it while employed at a grocery store -not one mark on the sapphire
 
I bought the SS s0 and s4 exactly because I’m hard on my watches. This type of light yard work is nothing compared to the abuse my s0 saw. Sure, I could take it off when I do something outside but that would mean I’d only wear it for a couple hours in the morning and the evening.

And to clarify, I fully expected this to be scratched at some point with how I live my life. I was just surprised after hearing anecdotes of hitting the SBSS against brick walls etc that such a common thing would scratch it without any perceivable force.
I would never wear a watch worth more than $50 doing work where damage can occur. I have a g-shock for that situation. I can beat the hellout of it and it doesn’t matter because it costs $50. My nice watches stay nice..
 
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