All iPads Safari crashing? Send feedback to Apple

Discussion in 'iPad' started by Charliebird, Dec 9, 2013.

  1. Charliebird, Dec 9, 2013
    Last edited: Dec 9, 2013

    Charliebird macrumors 6502a

    Joined:
    Mar 10, 2010
    #1
    If your tired of Safari crashing please call Apple support and open a support ticket. Listed below are additional tips and pointers to effectively open the support ticket.

    • Always be very polite and courteous
    • Insist to speak to a higher level support technician (tier 2)
    • Let them know you already tried a soft and hard system reset
    • Give specific examples when the problem occurs (Zooming/Resizing, Specific Websites, Multiple Tabs, etc)
    • Offer to run the system diagnostic tools
    • Refuse any offer to exchange or replace the device
    • Request a ticket be opened up with Apple Engineering

    List of Apple Support Numbers for around the world
    http://support.apple.com/kb/HE57

    Or

    Provide feedback here:
    http://www.apple.com/feedback/ipad.html

    Or

    Use the chat support feature which is now supported.

    Please participate and help elevate the profile of this annoying issue!!!
     
  2. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #2
    So you made up a day and opted to try and get the entire world all of MacRumors to join in and clog up the phone lines by opening support tickets? Not sure this is going to have the desired results but more power to you.

    Why not just open a ticket when you discover the issue?
     
  3. MisakixMikasa macrumors 6502a

    MisakixMikasa

    Joined:
    Aug 21, 2013
    Location:
    Waterloo, Ontario, Canada
    #3
    Why not just get over with it and change other broswer? How about quit usin iPad, use your computer instead?
     
  4. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #4
    And those of us who rarely if ever have crashes, where do we call?
     
  5. asleep macrumors 68040

    asleep

    Joined:
    Sep 26, 2007
  6. ricktat macrumors 65816

    Joined:
    Feb 18, 2013
    #6
    My Air and my 5S crash all of the time.

    The 5S is random. It doesn't care if I have 10 tabs or 1 tab.

    The Air happens when I have multiple tabs open.
     
  7. Charliebird thread starter macrumors 6502a

    Joined:
    Mar 10, 2010
    #7
    I wish people did that very thing.

    Go out for Chinese food instead.
     
  8. chamferedmind macrumors newbie

    Joined:
    Dec 9, 2013
    #8
    Wonderful idea! I'm in!

    I just can't believe the behavior of some people... For god's sake, we only want a product that works! Browsing is such a basic feature!

    I'm selling my iPad Air for my uncle, who like some users here, only uses the iPad for silly games, e-mail and one simple text page at time.

    People should respect themselves more than companies... It's not like they're paying you a wage. It's you who's paying them.

    Extreme fanboism is pathetic.

    LET'S FIGHT!!! :)
     
  9. Rockies macrumors 6502

    Joined:
    Oct 4, 2011
    #9
    Go open some more tabs.
     
  10. chamferedmind macrumors newbie

    Joined:
    Dec 9, 2013
    #10
    The problem is, it seems, that he only opens TEXT tabs and thinks everything is ok.

    Even my Intel 386 could open lot's of DOS text at once. lol
     
  11. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #11
    How do you know they're not? Rallying people to contact Apple on a particular day is not the way to handle technical problems. Apple already has a clearly defined method for handling support requests and feedback. You're not going to accomplish anything by circumventing Apple's established procedures.
     
  12. chamferedmind, Dec 9, 2013
    Last edited: Dec 9, 2013

    chamferedmind macrumors newbie

    Joined:
    Dec 9, 2013
    #12
    One of those procedures is giving us useless 1GB of RAM for a super high resolution tablet that can cost you almost 1 grand.
     
  13. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #13
    That's not going to change because you complain about it. The solution is for those who don't like the specs to not buy the iPad. It's been well known for a very long time what the specs are, so there's no excuse for someone who buys without checking to see what they're buying.
     
  14. old-wiz macrumors G3

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #14
    1 grand = 1 thousand..

    1 thousand grand = 1 MILLION....

    is your device solid gold?
     
  15. chamferedmind macrumors newbie

    Joined:
    Dec 9, 2013
    #15
    It has the same RAM specs of my iPad 4 and I didn't have those problems, except for some occasional reloading.

    And yes, complaining will possibly change it if people less like you do help us out instead of wanting everyone to just give up.

    ----------

    Fixed. But I bet Apple did get that million from the bunch of idiots who got 1GB RAM for two generations of the device.
     
  16. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #16
    There is no way you'll rally people in large enough numbers to make a difference. Even if you got every active member of this forum to participate, that's still a microscopic percentage of iOS users worldwide. If you want to try, knock yourself out. It's just wasted effort, but if it makes you feel good, go ahead.
     
  17. chamferedmind macrumors newbie

    Joined:
    Dec 9, 2013
    #17
    Not if the issues become news.

    This is the "Low Memory Gate". "You're using it wrong" is next.
     
  18. ricktat macrumors 65816

    Joined:
    Feb 18, 2013
    #18
    If 512 RAM (or less)could keep multiple windows open on older versions.... And Chrome can keep multiple windows open on the Air....

    One would think it's a Safari issue... and not a RAM issue
     
  19. JGWolven macrumors regular

    Joined:
    Oct 10, 2013
    #19

    Safari never crashes on you? Truly?
     
  20. chamferedmind macrumors newbie

    Joined:
    Dec 9, 2013
    #20
    I could go on explaining the technicals behind this, but I already did, like others.

    http://forums.macrumors.com/showpost.php?p=18478065&postcount=86

    Anyway, it is related to low memory and and so, memory is RAM.

    Something has to be done or acknowledged by Apple.
     
  21. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #21
    The only time Safari crashes on my original iPad Mini running iOS 6 is when I repeatedly have open 20+ tabs with high picture/video content, and even then, it only happens once every few hours, after opening hundreds of such pages. When it closes, I simply reopen it and I have all the same tabs that were open when I closed it, so I don't lose anything. It's hardly worth fussing about.
     
  22. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #22
    I said rarely. I use my iPads a LOT, and on occasion I will run into a site that crashes Safari. Maybe once or twice a week? I usually try iCab or Chrome and it works.

    I've also run into the issue where I have an unfinished post, and I load another page to research something, and when I come back it reloads the page and I lose what I have typed. It doesn't happen always, but it does happen. So I've made a habit of copying my post text into the clipboard if I have typed a lot and don't want to lose it. The same thing happens in IE with an application at work.

    That is a far cry from these claims of the iPad being "unusable". At least for me.
     
  23. Charliebird thread starter macrumors 6502a

    Joined:
    Mar 10, 2010
    #23
  24. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #24
    Those options are vastly better than trying to clog phone lines on a certain day.
     
  25. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #25
    That has happened to me a couple times. Copying to the clipboard helps, except in the case where you go to another tab to copy a link... you lose the text you copied. The solution I found is before you leave the tab where you're composing a response, click "Preview Post". Then when you come back to the page, your composition is still there.
     

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