Lots of issues with iPhone, MBP, etc over the years, people won't leave because in the end, they are still really good products, even with all the mistakes.
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Samsung Runs Full-Page Ads Apologizing to Consumers for Note 7 Fiasco
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I'm guessing the demographic that uses smartphones and doesn't read newspapers will likely still see the apology, much in the same way we did. I'm also guessing Samsung figured this as well and chose newspapers because they are the cheapest way to get a message out.
I would have expected this kind of thing from them a few weeks ago instead of bringing the issue back up after it has died down some. Then again, they say there is no such thing as bad press.
No, it's not, now it's Samsung washing machines and Samsung J5 budget smartphones.
Phone wise I don't think so. In 2017 a Samsung phone may be the safest phone on the planet. If phones continue to explode then yes, Samsung can't afford another hit.
All Samsung has to do is another bogo sale or throw in a bunch of freebies at a bargain price and their back in the game. Even 15% of the Note 7 users are refusing to return a flawed product. People are dying to have a Note device.
As for appliances such as their washing machines no way I'm buying that. Found out yesterday that the machine spins at 18 revolutions per second. That's pretty fast for a washer machine. I just hope my Samsung microwave is safe.
I own a Samsung phone and haunt the "Android and other devices" subsection of this forum.
But this is just reposting a Verge article, it's just getting a bit old. I dunno.
Except it is far from over: for example it's constantly reminded at airport gates, and each one of these announcements is the worst publicity money can't buy.
The whole fiasco had, still has and will continue having material impact on Apple's fortunes, so it's very much Macrumors material.
In essence they did apologize in cash. It's weird but my husband and I came out ahead on the fiasco. We got to keep expensive free promotional watches that are actually excellent and can make phone calls on their own. We each got high speed 256gb SD cards that we got to keep. We got to keep all the accessories from the 4 total returned Note 7's. We got replacement S7Edges for our Note 7's, one of which is totally free. We got $100 in credit to each of our AT&T accounts for accepting the S7 Edges as replacements in lieu of going with another company. Oh and we also got to return the Note 7 my husband dropped and damaged and because of the recall get a new phone for him.Dear SamsungView attachment 671005
As far as I've read Samsung did pay for the damages some of the people experienced from exploding Note7's. Not all of the cases recorded in the media were legitimate so we have to keep that in mind when reading about what Samsung is or isn't doing with individual claims.
I can't speak to how they are handling the appliances because I haven't read up on that.
They had another defect on S7Actives that they took care of and promised to honor warranty claims for in regards to water damages caused by their defect that was caught in a Consumer Reports article.
Overall their response to their phone defects has been better than most other companies who hid or fought claims of dangerous defects. That's not saying much on the state of business ethics overall, but it is what it is.
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But what does a Samsung washer machine and a low budget Samsung smart phone have to do with Mac rumors? That's why so many people are upset about the tons of iPhone coverage here.
I haven't been on this site long enough but when the name of the site is call "Macrumors" shouldn't it cover Mac's? Wouldn't it make since that a Toyotarumors site cover just Toyota? I bet those readers would be fuming upset if they sprinkled Nissan news on their site every other day.
Because of the iPhone alone I believe that the name Macrumors is no longer applicable. At minimum it should be a smaller section on a larger website because Apple is doing to good of a job destroying that line. A site that only covers Mac would have super low traffic.
Bold move. I can't understand the "hate"/criticism over this kind of apology. They certainly didn't have to do it. They weren't forced by a court mandate.
There is no Mac stuff other than the EmojiBook Profound.
Come on, are you really that naive you can't see the obvious motivation here? They're not doing it as some kind of atonement to regain one's own self-worth and repair a personal relationship.
Apologies of this nature are entirely self-serving. They are not designed to help anyone but Samsung's reputation and therefore, it's own value and future earnings. It's a monetary calculation that paying out for some newspapers ads is worth the cost if more people end up trusting them enough to buy more products.
When was the last time that water damage on an iPhone burned down someone's home?
Lol, so if they made faulty batteries in one factory, in one city... a different factory, in a different city where they fab chips would also get shut down??
Apple wouldn't be able to get ANY supplies from them??
Wow. You've really got your head wrapped around this remarkably well.
Is it just my cynical side that instantly doesn't believe a company is sincere with this type of stunt?
"Sorry we got caught." is all I read. They took way too long to respond to this and their replacement products were also faulty.
Innovate a better way to prevent this fiasco from happening.
"Sorry we got caught." is all I read. They took way too long to respond to this and their replacement products were also faulty.
Innovate a better way to prevent this fiasco from happening.
I don't think you comprehended what I typed.
By the way, I don't engage in tit for tat conversations either. So you might like to start it, but I'm not participating.
Only if you are a USA customer (and perhaps South Korea)...
On the rest of the world they are doing the bare minimum.
