UPDATE: scratch no longer present and cannot see swirl marks but only under very particular lighting conditions and the camera picks it up more than what you would see in real life. happy with the phone and not going for an exchange. installed bestskinsever glossy full body wrap skin and couldnt be happier. So my phone has a scratch mark out of box. Has anyone else had this experience? The scratch was already there even before I lifted off the plastic covering. The phone looks hideous in this picture but viewing it first hand it's simply beautiful.