Scratches after a repair!

Discussion in 'MacBook Pro' started by Rockefeller, Sep 29, 2012.

  1. Rockefeller macrumors newbie

    Rockefeller

    Joined:
    Sep 28, 2012
    #1
    Hello there! I had a repair of my 3000$ Macbook Pro: the display was replaced. After receiving it back, the new display was scratched (2-3 scratches) and the bottom case wiggles. I sent the fotos to my advisor at Apple Care. He promised me a repair. So I went to the retail store, but they denied to repair it: the scratches can only be seen in sunlight and the wiggling is no problem! That's the answer. What do you think about this? Is it really Apple-like?
     

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  2. wordoflife macrumors 604

    wordoflife

    Joined:
    Jul 6, 2009
    #2
    I stopped going to the Apple Store after experiencing their unhelpfulness and inferior repair work.

    Call them and ask you to send you a box for repair. You'll get your computer back in two days.

    I called on Monday. Got my box on Tuesday morning. Sent it out on Tuesday night. (called Fedex to pick up the box at my house - for free). Received by Apple Wednesday morning. Sent from Apple Wednesday Night. Received Thursday morning at 9:00 AM.
     

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