Screen being replaced MBP!

[synergize]

About a week ago I posted how trouble free my 2018 MacBook Pro 13" 256, 16, TB was, not any more. Today, I went to use the MBP and on the right side of the screen 2 inches of lines and flickering was noticed. Did all the Mac tricks, SMC, P-Ram, Safe Boot and a command line entry. Nothing worked so I headed over to my local Apple Store for a diagnosis, this is like going to the doctor, only the genius guys write more notes than my doctor. A lot more!

Here is the report:

Problem Description/Diagnosis
Issue:
-flickering vertical lines on right edge of display

Steps to Reproduce:
-customer reset SMC, PRAM, issue persists
-customer also tried safe mode and new user, issue persists

Cosmetic Condition:
-clean
-plastic cover on clamshell and bottom case

Proposed Resolution:
-depot repair customer, replace display

Mac OS Version: 10.14.x
Hard Drive Size: 256
Memory Size: 16
Contact Apple Support Case:

Repair Estimate
Item Number Description Price Amount Due Customer KBB
S1498LL/A Labor Charge, IB/MB/MBAIR $ 100.00 $ 0.00
S5771LL/A Flat Rate 2 Repair Charge MB/MBAIR/MBP13 $ 375.00 $ 0.00
Total (Tax not included) $ 475.00 $ 0.00

The above estimate does not include applicable taxes. Taxes will be calculated at the time of payment.

By signing below, I agree that:

• the Repair Terms and Conditions on the reverse side of this page will apply to the service of the product identified above.

How bad is this MacBook Pro going to be torn apart replacing the screen? Plus, I had just installed a Best Skin Ever. I believe the problems are just beginning, getting Apple Care+ when I get the MacBook back next week! Apple quality is not what it used to be! This is a warranty claim so it will cost me nothing, just a Best Skin.

 

[poorcody]

If it's a 2018, shouldn't it be covered by the included one-year warranty? The 2018 model came out over the summer... ?

 

[SDColorado]

Yeah, I can't imagine why there would be any charge barring accidental damage and the Cosmetic Condition line item doesn't state any. That should be a flat out no-charge warranty repair.


Do the $0.00 amounts after each "charge" item separate what it would be for non-warranty vs warranty and there is, in fact, no charge?

 

[synergize]

If it's a 2018, shouldn't it be covered by the included one-year warranty? The 2018 model came out over the summer... ?

It's covered by warranty, I was just wondering if they will install the new screen without any hiccups ,scratches, etc.

 

[GoldfishRT]

It appears it is covered under warranty.

They have normal cost and then customer charge listed side by side for each line item on their repair orders.

Edit: Every depot repair I've gotten from Apple has gone fantastic in that the machine doesn't appear to be run over rusty nails while they work on it - that being a faulty hinge on a 2009 MacBook Pro 13 and a faulty GPU on a 2011 15 - both came back as I sent them but with the problems fixed and no cosmetic 'additions'.

 

[synergize]

It appears it is covered under warranty.

They have normal cost and then customer charge listed side by side for each line item on their repair orders.

Edit: Every depot repair I've gotten from Apple has gone fantastic in that the machine doesn't appear to be run over rusty nails while they work on it - that being a faulty hinge on a 2009 MacBook Pro 13 and a faulty GPU on a 2011 15 - both came back as I sent them but with the problems fixed and no cosmetic 'additions'.[/QUOTE

Your previous repairs sound pretty good, thank you for the reply!

 

[SDColorado]

It's covered by warranty, I was just wondering if they will install the new screen without any hiccups ,scratches, etc.

I had two screen replacements on my 2013 13" MBP due to "stain-gate," both times it came back looking pristine
[doublepost=1548386983][/doublepost]Bummer on the bad luck though. So much for the One month in...No Problems, What So Ever! thread

 

[synergize]

I had two screen replacements on my 2013 13" MBP due to "stain-gate," both times it came back looking pristine
[doublepost=1548386983][/doublepost]Bummer on the bad luck though. So much for the One month in...No Problems, What So Ever! thread

LOL...no kidding about the 1 month in post. I'm back to using my 2015 Macbook Pro that is built like an Abrams tank compared to the 2018 MacBook Pro YUGO!

 

[SDColorado]

View attachment 817943 View attachment 817944

LOL...no kidding about the 1 month in post. I'm back to using my 2015 Macbook Pro that is built like an Abrams tank compared to the 2018 MacBook Pro YUGO!

That sucks. Hopefully, it will be problem free for you from this point onward. I am sure you will find there is no damage or issues as a result of the screen replacement. Mine was great both times.