iPad Pro screen clicks/pops in certain spot - need to know if this is gapping to anyone else

Discussion in 'iPad' started by applemango85, Feb 11, 2016.

  1. applemango85 macrumors newbie

    Feb 11, 2016

    so I bought the iPad pro (128gb wifi only space grey) in December which I love............and would love more if it wasn't for the screen popping issue.

    now I will put my hands up, I do have sensitive hearing (which is why I've been asking a hard of hearing Relative to double check I haven't been going mad) so this is probably driving me crazier than the average person.

    i Have taken the iPad to the Apple Store at the beginning of January (1st replacement same problem), mid january (staff couldn't hear it on a busy saturday so i decided to see if it would sort itself out) and today/mid February (where the apple staff could hear the problem and issued me with my 2nd replacement which had the same issue)

    now I'm trying to work out the chances that I could receive 3 faulty iPad pro models in a row as however lovely the Apple Store staff is I really don't want to go in again unless I have to.

    i Have the following theories:

    - I have gotton unlucky 3 times and I need to decide whether to lump it or go for 4th time lucky

    - my local store stock source is a dodgy batch and getting a replacement from another store may be the answer

    - every single iPad pro has this issue and only a few of us has sensitive enough hearing to notice it.

    So its a lot to ask but could I ask any fellow iPad pro owners to try tapping their iPad pro screen (about 1 inch above the home button is the most spot) and see if you hear it too.

    refer this this video to see what I'm talking about - https://m.youtube.com/watch?v=TJcJHrSxQPQ

    thank you in advance - you are really helping me out
  2. PattyMc macrumors regular


    Mar 7, 2012
    I watched the video referenced and no I definitely do not have this on my Pro. Since you keep getting the same issue at one store I would go to another store and try it before leaving (even if you have to step outside). Good luck!
  3. applemango85 thread starter macrumors newbie

    Feb 11, 2016
    I Think I'm going to try calling apple today/tomorrow, notify them that it's happened with the second replacement as well and see if they have any additional ideas but I think getting yet another replacement would be difficult because that would be difficult.

    Its possible I've got unlucky 3 times but i am last gasp wondering if my local store stock warehouse has a faulty batch of this particular model (though surely another customer would have noticed by now - my local Apple Store has said I'm the only one, but they did confirm they heard it too and I wasn't going mad)

    The only thing is does apple have stock warehouses around the country (I'm uk south based) - If not I could have one more shot when I visit family up north

    I am starting to think I may have to lump it
  4. applemango85 thread starter macrumors newbie

    Feb 11, 2016
    So an update:

    i went back to my Apple Store today to see if they could help once and all - 1st off the staff at my local Apple Store went above and beyond to sort this all, could not fault them.

    i actually saw the same store member as yesterday which helped things out. He took the iPad round the back to check it out and asked several other staff to listen. There was another staff member with exactly the same iPad as me who did not have the same problem but they could do a comparison which was good. So there was no problem in getting iPad pro number 4 - they tested the new one out back straight away and said they couldn't hear anything with the new one - however both parties wanted to double check so it was decided that I'd go off for an hour+, have lunch, play around with it for a bit (as iPads when on are warmer then off iPads straight from storage) and then come back in an hr or 2 and they'd test it round the back again.

    So I went back 90 minutes later and the staff took it round the back and after a while the store member that had been helping me the last couple of days said that number 4 had exactly the same problem.

    so both parties were in agreement that lightning striking 4 times is just too unlikely and that one of 2 conclusions was true

    - this particular batch from the uk warehouse (which all Apple stores in the uk get there stock from -so going to a different Apple Store wouldn't solve it) is faulty so a good number from the uk have the same problem but thankfully for them don't have my bat like hearing. The thing is that Apple Store don't know when new batches ship from the factory to uk warehouse so it's hard to test that theory

    - considering that I have now tried a new iPad pro, mid December, early Jan and now mid Feb the chances are that all 4 iPad pros I've used are not from the same batch and the iPad pro screen click is a much wider problem.

    it could be a problem with a specific factory machine or the build process in general meaning a huge number of iPad pro have or will develop this issue (perhaps all of them)

    My Apple Store gave me 2 options of over the next fortnight deciding to keep or return the 3rd replacement for a full refund (I did ask if I could come back in a couple of months and try another one when in theory they'd have a new batch - they said I could try but couldn't guarantee they would be able to replace it given the time lapse)

    the the only way that this may get knocked on the head if this is a common issue is to report the issue via the Apple Store/sending them corspondance, even social media like this forum and videos like the one I posted. Apple don't look into/solve issues unless a high enough percentage report it to them (which at that point they are good at solving it)

    For the time being I'd suggest the following:

    - try to press as lightly as possible (I am debating whether to use a screen protector or not for this reason

    - keep the iPad cool when possible - the last 2 iPads I tried did not start clicking till they'd been on for an hour and that Apple staff member had been turned off for a while and cold/cool to touch - so the iPad pro may not like the heat (And I realise that my radiator in my room has a broken radiator which won't turn off so could be shoting myself in the foot) - turn iPad off rather then sleep mode when you can and store in cool location.

    i Haven't decided yet if I'm going to refund or not but I think I may keep hold of it, try the above and probably replace it earlier than I usually would an iPad model (in 1-2 years time rather than my 3+ years) when hopefully by then apple would of silently solved this issue if enough people report it.
  5. BoneHead001, Feb 12, 2016
    Last edited: Feb 12, 2016

    BoneHead001 macrumors 6502

    Nov 13, 2013
    The iPad Pro screen clicking problem is common. I bought multiple iPad Pro units and about a 1/4 of them had this problem. Some of the units had the problem by lightly touching the screen through the protective plastic sleeve while not even turning the unit on.
  6. aevan macrumors 68030


    Feb 5, 2015
    Look man, I feel sorry you are having these issues - even if 4 out of 4 is some REALLY bad luck - but don't go all doomsday on us and predict that our own iPads will develop the same problem. So far, all the iPad Pros I've seen, including my own, don't have any screen issues. I also didn't notice it in the store.
  7. PattyMc macrumors regular


    Mar 7, 2012
    That is truly bad luck, 4 out of 4, but I agree with above post. I know many who have the Pro and don't have this issue. Why don't you phone Apple and ask them to ship you a replacement, that way you wouldn't be getting the same area stock?
  8. macjoshua macrumors 6502

    Mar 4, 2011
    Nashville, TN
    I saw it on one iPad Pro I had, but definitely not the majority. I agree with the post above: call AppleCare and have them ship you a replacement. They'll likely ship you a unit from a different manufacture date or stock than what your local Apple Store has.
  9. sinsin07 macrumors 68040

    Mar 28, 2009
    No popping issues.
    There will be no popgate.
    People seem to find the weirdest issues with Apple products.
  10. nalbagli macrumors 6502

    Sep 11, 2014
    Fortunately I don't have this issue, but that seems to be really annoying. On the video it's pretty clear that you are not crazy the sound is really noticeable. It seems to me there have been more issues than usual with the iPad Pro, in my case the first one I bought had yellow tint on half of the screen, so I had to replace it. I hope Apple solves this problems, I had never expierenced any kind of hardware problem with other Apple products.
  11. lsatterfield macrumors member

    Sep 19, 2014
    I have this issue on my iPad Pro 12." It's clicking right above the home button.

    With the pending update to iPad Pros and my willingness to sell this one, I need to get it checked out with AppleCare.

    I saw on another forum that one person's screen cracked in the area it was clicking and another warped and turned yellow underneath. This isn't something to ignore if you have the issue.
  12. iSheep5S macrumors 6502a


    Jun 4, 2013
    I posted a thread on the 2017 iPad doing this. I got it exchanged. No issues with the second one.

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