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SCREEN CRACKED - APPLE WANTS $800 WTH

kayleee

macrumors regular
Original poster
Nov 20, 2013
133
6
So I woke up yesterday and my macbook air 13inch showed a huge crack which feels NORMAL on screen, no damages, but when screen is turned on it shows many cracks...maybe I slept on it at night, or someone stepped on it, myself included in the possibility...


I went to Apple care and they siad it will need FULL PANEL REPLAEMTN , THE PANEL WITH THE APPLE LOGO....AND WILL COST $800 ---Im under Apple care but no use WOW ,$800 really???

Add $400 and I can get this Macbook NEW!

I dont have any options, I can spend half of what he quoted, nothign more....what can I do?

someone please help me :(


DAMN NEVER THOUGHT MAC REPAIRS WERE SO EXPENSIVE....SORT OF BEATS THE PURPOSE OF MAC vs PC pricing....I always thought we guys got better deal because Macs lasted longer and didnt break as easy as this....WOW


at $800, I could get 2 freaking new WINDOWS Laptops....WOWOWOW!

=========================

I know I sound really bad but Im not a rich mac user and I know most mac owners are rich or semi-rich(Just saying lol) , I got mac because I hate windows more than anything there is out there....but hey, at such a price?
 

kayleee

macrumors regular
Original poster
Nov 20, 2013
133
6
Applecare is an extended hardware warranty, not accidental damage insurance.

As for "rich mac users" - I suggest you modify your attitude. I doubt you'll get many helpful responses by slagging the community off.
Hi there...didnt ,mean to insult anyone or something...just wanted to put my case forward that I really am someone for whom these costs seem really high..

Sorry again if that came across as insulting...
 
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MagicBoy

macrumors 68040
May 28, 2006
3,909
949
Manchester, UK
It's not a cheap part. The display panel is part of the entire upper case (i.e. the lid) which is a sealed unit. You might be able to find a local repairer who can crack it open and replace just the panel, however that will invalidate the balance of your AppleCare.

Can't claim on house/contents insurance?
 

kayleee

macrumors regular
Original poster
Nov 20, 2013
133
6
It's not a cheap part. The display panel is part of the entire upper case (i.e. the lid) which is a sealed unit. You might be able to find a local repairer who can crack it open and replace just the panel, however that will invalidate the balance of your AppleCare.

Can't claim on house/contents insurance?
Nope nio insurance....I have 1 more year of apple care , i mention this for the sake of what follows now:

i just got in contact with a local guy who specialises in MAC repairs
WE AGREED ON A BEST PRICE OF $300 ------ for the entire UPPER panel , i exchange with my panel(which anyways doesnt work)

thing is...He shows me the Same Macbook air 2013 which is DEAD except the screen, which he said works pefectly...

So Im getting the same Apple Genuine Panel at $300, rather than $800...but this one will be a used one, you cannot tell by the PHYSICAL appearance it looks brand new...

Now this guy seems trusted and I could only see Macs, Imacs, Ipads and other aple stufss in his shop that he repairs...


Is this worth the shot?

I think its a no-brainer----but, Will this VoiD my Apple care in any way?

he said, they will not be able to make out anything because display panels do not have serial numbers ..and there will be nothign on the newly made mac that they might be able to use to infer that I had a replacement....


Worth the risk for 1 year more of Apple care?

Also, another thing- I WILL need apple care as soon as I repair it, or after a month...since 1 USB doesnt work, an i was lazy not to report it and get it repaired....

SO basically, i WILL need the APple care for at least 1 time

Anyone else here who can confirm this will not VOID my warranty? He will be uging the panel of another Macbook Air 2013 and replace it on mine....
 

ProjectManager101

Suspended
Jul 12, 2015
458
719
One headlight of my BMW cost $1200 and is just glass. Just do not crash the car. $800 for a computer you slept on... I mean, is like me crashing the car in every corner.
 
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laurim

macrumors 68000
Sep 19, 2003
1,925
864
Minnesota USA
An audio guy I work with had his entire work table fall over while he was on a platform and his MacBookPro fell onto the floor and cracked the screen. He found a replacement screen online, had it overnighted to his hotel room and fixed it himself. He's a Mac rockstar! Don't know what the screen cost but if you actually crushed the entire lid by stepping or laying on it, you probably broke more than the glass. Personal responsibility!
 

960design

macrumors 68040
Apr 17, 2012
3,090
1,012
Destin, FL
Very annoying type...
Yes, apple will be able to tell the mac was opened up previously and void the warranty. They will send you a zoomed in photo of why the warranty is voided ( probably closeup of screw with damage/scratch marks on the finish or scuffs on the monitor connections ) and a price to fix the usb.
 

riviera74

macrumors member
Jul 18, 2015
79
16
Fort Myers FL
Historically, $800 for a bad screen for any notebook OOW or accidental damage sound normal, if a little low. (I have seen $1000-1200 repair bills for the same issues on PC notebooks a few years back.) Third-party repairs do have the danger of creating other issues that crop up later, so good luck on that.

Just remember that a refurbished MBA starts at around $800-900 with a new 1yr warranty.
 
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rorogadget

macrumors newbie
Sep 14, 2015
2
3
Yes, apple will be able to tell the mac was opened up previously and void the warranty. They will send you a zoomed in photo of why the warranty is voided ( probably closeup of screw with damage/scratch marks on the finish or scuffs on the monitor connections ) and a price to fix the usb.

If you get the screen repaired by a third party, and then bring in a macbook to the Genius Bar with a repaired screen, he will know that you got it replaced by a third party and it will void any warranty options you had.

Every genius has a system they use called MobileGenius which gives the history of every appointment/repair/diagnosis/applecare phone call that your specific piece of hardware has gone through (FROM APPLE or Third Party AUTHORIZED repair shop). They will know when they look it up that you had it repaired by a third party simply by connecting the dots.
 

kayleee

macrumors regular
Original poster
Nov 20, 2013
133
6
If you get the screen repaired by a third party, and then bring in a macbook to the Genius Bar with a repaired screen, he will know that you got it replaced by a third party and it will void any warranty options you had.

Every genius has a system they use called MobileGenius which gives the history of every appointment/repair/diagnosis/applecare phone call that your specific piece of hardware has gone through (FROM APPLE or Third Party AUTHORIZED repair shop). They will know when they look it up that you had it repaired by a third party simply by connecting the dots.
Hi
But the new part is GENUINE apple part, the upper panel which does not have any serial number...all the guy did was fit the upper panel, which even i could have done if I knew how...Its GENUINE macbook air same model screen panel.

Still?
 

rorogadget

macrumors newbie
Sep 14, 2015
2
3
Hi
But the new part is GENUINE apple part, the upper panel which does not have any serial number...all the guy did was fit the upper panel, which even i could have done if I knew how...Its GENUINE macbook air same model screen panel.

Still?

The part is relevant but not the issue that causes it to be out of warranty.
Its the service and labor done. Why should Apple be responsible for covering repair costs for future issues when they could've been caused by the repair done by the third party?

Once its been done by someone else they can't cover it.
 

hutrebug

macrumors regular
Jun 24, 2015
137
124
It is not perfect but might be be worth a try: you could let them repair the USB port (hope that they won't mind the broken screen, possibly tell them that you might just use the mac with an external monitor) and then have the screen repaired by the local guy...
 
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Weaselboy

Moderator
Staff member
Jan 23, 2005
30,742
10,525
California
If you get the screen repaired by a third party, and then bring in a macbook to the Genius Bar with a repaired screen, he will know that you got it replaced by a third party and it will void any warranty options you had.

Having your Mac repaired by a third party will not "void your warranty." Sure, if the third party part or installation damages the computer, Apple will not cover that under your warranty, but the entire warranty is not voided. For example, if the OP has their screen replaced by a third party then later the storage module stops working, unless Apple has some reason to believe the screen replacement caused the storage module failure, it would be covered under the original warranty.

There is some risk involved in this as Apple can try to claim the repair caused other problems, but it does not automatically void the entire warranty as you say.
 

rodpascoe

macrumors regular
Jun 19, 2006
201
501
Truro, Cornwall
I had a screen replaced on a MacBook by a mate (after I stood on it) with a part off eBay (so not even close to a genuine 3rd party repair).

I then had 2 AppleCare claims at my local Apple Store and both went through just fine.

I can't see how legally Apple could wriggle out of replacing the keyboard (say) by showing you a zoomed in photo of a screen screw! I very much doubt the people above are speaking from experience.
 
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kayleee

macrumors regular
Original poster
Nov 20, 2013
133
6
I had a screen replaced on a MacBook by a mate (after I stood on it) with a part off eBay (so not even close to a genuine 3rd party repair).

I then had 2 AppleCare claims at my local Apple Store and both went through just fine.

I can't see how legally Apple could wriggle out of replacing the keyboard (say) by showing you a zoomed in photo of a screen screw! I very much doubt the people above are speaking from experience.
Phew!
Now that gives me some sort of relief lol, I thought I just lost a year of apple case..

And btw, I just got the screen replaced, works perfectly as it used to :)
 

BrianBaughn

macrumors 604
Feb 13, 2011
7,019
1,170
Baltimore, Maryland
Phew!
Now that gives me some sort of relief lol, I thought I just lost a year of apple case..

And btw, I just got the screen replaced, works perfectly as it used to :)

That's great! The screen is not only an expensive part...it is a premium part. You'd have a hard time going back to a cheap laptop screen after being spoiled.
 

chrono1081

macrumors 604
Jan 26, 2008
7,730
2,112
Isla Nublar
I went to Apple care and they siad it will need FULL PANEL REPLAEMTN , THE PANEL WITH THE APPLE LOGO....AND WILL COST $800 ---Im under Apple care but no use WOW ,$800 really???

Add $400 and I can get this Macbook NEW!

I dont have any options, I can spend half of what he quoted, nothign more....what can I do?

someone please help me :(


DAMN NEVER THOUGHT MAC REPAIRS WERE SO EXPENSIVE....SORT OF BEATS THE PURPOSE OF MAC vs PC pricing....I always thought we guys got better deal because Macs lasted longer and didnt break as easy as this....WOW

Just an FYI a full panel replacement is usually extremely expensive on any laptop with a quality screen. This isn't just an Apple thing.

Also Macs aren't made of some magic unbreakable screen like you seem to be implying.
 

Fuchal

macrumors 68020
Sep 30, 2003
2,462
716
I replaced my friend's retina macbook pro display (entire top panel) - Apple quoted her $750, I got the part on ebay for $315. Good deal, brand new part. It wasn't too difficult.
 

SmOgER

macrumors 6502a
Jun 2, 2014
663
38
I had a screen replaced on a MacBook by a mate (after I stood on it) with a part off eBay (so not even close to a genuine 3rd party repair).

I then had 2 AppleCare claims at my local Apple Store and both went through just fine.

I can't see how legally Apple could wriggle out of replacing the keyboard (say) by showing you a zoomed in photo of a screen screw! I very much doubt the people above are speaking from experience.

The thing is, you didn't bring your laptop to Apple and didn't show them your broken screen before repairing it yourself, did you? That's the point, if they have it in the system that you had it broken, no info about repairing it and then they'll see the same laptop in their service already fixed - it will be obvious. I'am not saying that it's not worth a shot for OP (it certainly is, although I would bring it in for USB repair BEFORE replacing the screen, like someone else said here before), I'am just saying that what happened to you is not even remotely similar to OP's story.
 

Tallgntlmn

macrumors newbie
May 14, 2011
27
1
I'll just put this out there. Perhaps playing customer service roulette may work for you. Without details, it worked for me. Just sayin'...you might want to try that.
 

Mlrollin91

macrumors G5
Nov 20, 2008
13,658
9,182
Ventura County
The top panel is not just a screen. It also houses the Wifi/Bluetooth module and other components as well. If you go through a third party and your bluetooth or wifi dies, then yes, Apple does have the authority to void your warranty on repairing one of those chips.
 
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