Screen Replacement US

Discussion in 'iMac' started by teerexx52, Feb 8, 2010.

  1. teerexx52 macrumors 68000

    teerexx52

    Joined:
    May 1, 2005
    Location:
    Florida West Coast
    #1
    Just received a call from Apple to take my 27" imac to a local Apple Store for replacement. The caller told me that they are doing this as a fix for the yellow tinge. I will be making an appointment and taking it in. They say 3-5 days for the repair.
     
  2. Yakuza macrumors 6502a

    Yakuza

    Joined:
    Jul 24, 2007
    Location:
    Lisbon, Portugal
    #2
    no wayyyy!! they are already making the screen replacements??

    AWSOME!!! :D

    this is good news, rigth?? at least no more keeping the yellow tinge
     
  3. teerexx52 thread starter macrumors 68000

    teerexx52

    Joined:
    May 1, 2005
    Location:
    Florida West Coast
    #3
    Yeah you would think its good news. Wondering if they are confident in this repair or not? As always you can end up with a screen worse than what you have with dead pixels or what ever. Going to have to think this through.
     
  4. toed macrumors member

    Joined:
    Feb 20, 2006
    #4
    got a call as well...

    told to take it to the store for a screen replacement...
     
  5. Yakuza macrumors 6502a

    Yakuza

    Joined:
    Jul 24, 2007
    Location:
    Lisbon, Portugal
    #5
    Hey if you get another bad screen, make them replace. If this thing is really a transportation issue, maybe, transporting ONLY the screens they're better protected...if it's not made by the transportation itself, well, either way, they most have found out the problem and now have enough screens to make the replacements at the apple stores.
     
  6. jasondono macrumors member

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    Feb 6, 2009
    Location:
    Brooklyn, NY
  7. bendrumin macrumors 6502

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    Jun 23, 2009
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    Minneapolis
  8. toed macrumors member

    Joined:
    Feb 20, 2006
    #8
    snowing here...

    so I am going to wait a few days and for a few reports this actually fixes it before I lug this thing to the Store...
     
  9. avihappy macrumors 6502

    avihappy

    Joined:
    Nov 15, 2006
    #9
    I just got my call. Since I bought the Applecare, I will be scheduling onsite service with them.
     
  10. MMM.PWR macrumors 6502

    MMM.PWR

    Joined:
    Sep 21, 2009
    Location:
    Chicago
    #10
    I wonder if this has to do with the recent shipment of week 6 machines (which were shipped 2 weeks before scheduled).

    I HOPE the week 6's have the new screens already. This is good news.
     
  11. donster28 macrumors 65816

    Joined:
    Oct 5, 2006
    Location:
    Great White North
    #11
    I am hoping that myself. I replaced 6 iMacs already and ended up not taking one home. The last 2 replacements were week 5's. It might too close to call but it's possible. I'm thinking week 7 iMacs should be good.
     
  12. toed macrumors member

    Joined:
    Feb 20, 2006
    #12
    Limited to one screen replacement...

    is what I was told today by the Apple Genius. They setup the replacement, but said it was a one time deal...
     
  13. IndustrialSpace macrumors 6502a

    Joined:
    Dec 31, 2009
    Location:
    somewhere
    #13

    Can you expand on that?

    Well, what I mean is that this sounds a bit unfair if you encounter additional problems withthe screen. Perhaps if you 'okay it' before taking possession of it, you can't come back complaining of yellowing?
     
  14. teerexx52 thread starter macrumors 68000

    teerexx52

    Joined:
    May 1, 2005
    Location:
    Florida West Coast
    #14
    I'm going to hold off and see how this all goes
     
  15. toed macrumors member

    Joined:
    Feb 20, 2006
    #15
    I wish I could...

    The Genius said that Apple found an issue where "some" displays could show a yellow tint/tinge and that has been fixed, so if you report your display as being yellow, they will swap it out once... The Genius said my display looked perfectly fine to him, but he'd gladly setup the swap for me.

    Not sure what exactly he meant, but to me it sounds like apple will swap out yellow tinted displays once with new ones. After that who knows...

    Hope to have it back in 2 to 3 days.
     
  16. IndustrialSpace macrumors 6502a

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    Dec 31, 2009
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    somewhere
    #16
    I sincerely empathize. Just glad that there's a forum like this where many people can exchange information such as this.
     
  17. JimKirk macrumors 6502

    Joined:
    Oct 6, 2009
    #17
    The genius will say that

    They act like they are doing you a favor and not actually changing out a defective part.

    If the screen is defective they have no choice but to replace it. No matter how many times.

    Despite what the genius (these guys are complete buffoons) tells you.
     
  18. IndustrialSpace macrumors 6502a

    Joined:
    Dec 31, 2009
    Location:
    somewhere
    #18
    Thye surely are a funny bunch to look at in the store. The baggy, untucked shirt and the lanyard with a thing-a-ma-jig hanging off.

    Although certainly much better than the ilk found at BB.
     
  19. marco12345 macrumors member

    Joined:
    Feb 2, 2010
  20. JimKirk macrumors 6502

    Joined:
    Oct 6, 2009
    #20
    At least Best Buy will hire some hot chicks.

    Although some of the other Apple store chicks are not bad.

    I seriously think that they have some policy like this:

    1) Buzz cut or goatee -Check
    2) Weird Glasses -Check
    3) Sandals - Check
    4) Hair Sticking straight up (Gelled) - Check
    5) Worship Steve Jobs - Check
    6) Graduate High School - Check
    7) ****** - Check

    That is it, you are hired.
     
  21. Yakuza macrumors 6502a

    Yakuza

    Joined:
    Jul 24, 2007
    Location:
    Lisbon, Portugal
    #21
    I think I'm in need of a new job :D hahaha
     
  22. tigereat macrumors regular

    Joined:
    Dec 23, 2009
    #22
    Me too

    I just got a call from Apple customer relation saying that the new LCD replacement for solving the yellow issue is available for my iMac.

    I asked him if it is the new panel able to solve the yellow problem. He said Yes, and told me that the announcement of the solution just came out today stating that the problem will be fixed with the new panel replacement.


    He seemed to be confident though
     
  23. Yakuza macrumors 6502a

    Yakuza

    Joined:
    Jul 24, 2007
    Location:
    Lisbon, Portugal
    #23
    well, it's there job. they've got to "have confidence in there voice" over the phone, never the less, it's good to know Apple is already giving some solution :)
     
  24. nicroma macrumors 6502

    nicroma

    Joined:
    Jun 20, 2009
    Location:
    Midwest, USA
    #24
    I just received a phone call from Apple a few minutes ago and they are sending a technician to my house to replace the screen and fix the yellow tinge! Apple knows how to treat their customers right! :D
     
  25. tigereat macrumors regular

    Joined:
    Dec 23, 2009
    #25
    Please tell me How can i get that service too?
     

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