Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Scuffgate - is Apple going to make an official statement?

KPOM said:
If I received a phone that was scratched out of the box, I'd return it. Even though it will undoubtedly get some nicks over a year or two of use, it's more the principle of the thing. A brand new product should look brand new. I wouldn't buy a new car from the dealer with lots of scuff marks on the bumper, nor would I buy a new suit with small tears or wear spots.
Click to expand...



So you put your cell phone on a pedestal in your foyer for all to see as a work of art? Sad.


watchthisspace said:
Thank you! This is what I'm trying to get at.
Click to expand...

You tried, but he tried harder. This whole thing is being blown way out of proportion, as if someone dropped a baby off at a dumpster or something.
 
GoreVidal said:
So you put your cell phone on a pedestal in your foyer for all to see as a work of art? Sad.
Click to expand...

No, but if I buy a new product at the new product price, I want a new product, not one that looks like it's 6 months old. That said, if a sales associate offered me a nicked up iPhone at a discount, I'd consider it.
 
KPOM said:
No, but if I buy a new product at the new product price, I want a new product, not one that looks like it's 6 months old. That said, if a sales associate offered me a nicked up iPhone at a discount, I'd consider it.
Click to expand...

If you think what the OP is describing is akin to 6 months usage of a product designed with aluminum, you are clearly not in the same realm of reality as normal people.
 
GoreVidal said:
If you think what the OP is describing is akin to 6 months usage of a product designed with aluminum, you are clearly not in the same realm of reality as normal people.
Click to expand...

I have no idea what he's describing. I've seen some images with pretty big gouges, though. I've had a 4S for 11 months so I know what an iPhone looks like after normal wear and tear. If I need a magnifying glass to see it, I won't return it. If it's obvious, I am more inclined to do so.
 
I understand that asking this is like locking the door after the horse has bolted ,but why did apple decide to do the covering of the antenna in the first place !

I'm awaiting the YouTube videos showing how to use a green scrubber to remove the coating !
 
GoreVidal said:
Post deleted by moderator
Click to expand...



Did he say that? please direct me to where he said he would put his phone on a pedestal? he didn't even imply it. In fact here you go
If I received a phone that was scratched out of the box, I'd return it. Even though it will undoubtedly get some nicks over a year or two of use, it's more the principle of the thing. A brand new product should look brand new. I wouldn't buy a new car from the dealer with lots of scuff marks on the bumper, nor would I buy a new suit with small tears or wear spots.
Click to expand...

I wouldn't buy anything expensive and then just be fine with it being scuffed out of the box. After a while of usage ,fine, but not brand new.

You would not buy a brand new car off the lot with scratches or dents in the bumper , well we don't want to spend hundreds of dollars on an expensive item and expect to find it scratched and dented.

You are arrogant and behave as if your word is the authority on this matter. as usual you seem to be suffering from a severe case of "Unwarranted Self Importance"
 
Last edited by a moderator:
GoodBoy said:
Welcome,
So now that almost everyone have experienced or heard about the so called scuff issue, should we expect any official statement from Apple? The problem seams to be widespread, houndreds of people (on this forum alone) reporting cosmetic problems with their new iPhones - scuffs either out of box or shortly after few hours of use. It seams like at this point Apple is playing poker face about all this. They replace affected iPhones no questions asked, yet remain mum about it, at least on the official level. They probably want to minimize bad PR, although it seams like inevitable.
Click to expand...
I would expect that Apple will hide from this, remaining silent. Then with the release of next years model, they will highlight the "Improved Finnish".

This would mirror how after two years (since Antennagate) they're still bragging about an improved antenna in this years iPhone 5.
 
I agree phones that arrive scuffed should be returned, but so far those reports are in the hundreds... out of millions of phones.

As for wear... what, Apple is not allowed to release products that MAY SHOW WEAR? I'ts a fricking phone, not something made by God. Apple didnt invent aluminum.
 
Official Statement from Apple:

"We are aware of the limited combustibility in iOS and how every iPhone looks like the next one. But, not any more. Finally every iPhone will look different from each other".
 
Cindori said:
I agree phones that arrive scuffed should be returned, but so far those reports are in the hundreds... out of millions of phones.
Click to expand...
It's not the hundreds that matter, it's the percentage of defective units. Nearly 45% of people reporting the cause. It's just a poll, not scientific, not official, but it clearly shows the problem exist and it's beyond some typical usual percentage of imperfections. Also, there are many people who report they voted "flawless" at first, only to discover problems shortly after.
 
appswipe said:
Thats an interesting point. We expect that almost every product in our house that is "Made in China" will contain some sort of imperfection or fall apart within a year. But when it comes to Apple products then we expect perfection? Why? In the end it's still made in a place that is known for making poor quality goods.
Click to expand...

Those Chinese products don't cost $700 or require a 2 year contract do they.
 
GoodBoy said:
Welcome,
So now that almost everyone have experienced or heard about the so called scuff issue, should we expect any official statement from Apple? The problem seams to be widespread, houndreds of people (on this forum alone) reporting cosmetic problems with their new iPhones - scuffs either out of box or shortly after few hours of use. It seams like at this point Apple is playing poker face about all this. They replace affected iPhones no questions asked, yet remain mum about it, at least on the official level. They probably want to minimize bad PR, although it seams like inevitable.
Click to expand...

If the phone came out of the box dented or scuffed, they should replace the phone using something similar to the LCD Dead Pixel policy.. If the scuff is larger than some quantitative measurable amount.

However if you have been holding it for a period of time, and the scuff could be accountable to normal wear and tare, then nope, you should be more careful.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back