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Scuffgate - is Apple going to make an official statement?
- Thread starter GoodBoy
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They never claimed it would be scuffed out of box. If they couldn't make more durable material, they should've gone with different design choices. iPhone 4/4S incorporates the same materials glass and metal, yet they're very durable looking almost brand new even after heavy usage. Lots of iPhone 5s look worse out of box than used 4S. It's just wrong.
Agreed. I'm miffed some people are being so rude to others when they legitimately have problems. It's 100% expected of a product to not only work as advertised, but also look. So every customer has a right to be annoyed that their brand new iPhone 5 is showing "scuff" marks.
You would not accept this from any other branded product, so why let Apple get away with it?
If you're not bothered, don't judge the person who is.
To quote Jonny Ive, "Never before have we built a product, with this extraordinary level of fit and finish" - http://www.apple.com/nz/iphone/#video
It's not looking like the case for some, maybe many people.
Oh the irony!
(Sorry, I couldn't resist -it made me smile!)
At least somebody got it
Hrmmmm.....let me see what happens when I take these keys and scratch them across the back of my phone....scratch scratch.....OMG MY PHONE LOOKS TERRIBLE! IT'S ALL SCRATCHED!!
And yes if I got mine scratched out of the box I'd be pissed. I am only addressing some sites that have tested and were surprised it was scratched.
And yes if I got mine scratched out of the box I'd be pissed. I am only addressing some sites that have tested and were surprised it was scratched.
Not at the Verizon store. I was at our Verizon store yesterday at 6:00 pm after they opened at 8:00 am. Both black models had silver streaks/scratches on the back from where the phones were being placed back on the stand. I own a black one, and use it without a case, and honestly don't care about this.....but I'm not sure it's being overblown. It seems these things will scratch up fairly easily.
It will take few weeks/months before they come out. Same was the case with antenna issue.
iPhone went from a fashion statement to hide our iPhone, so nobody would see it. It is not a museum piece.
Jobs didn't release White iPhone 4, because the color didn't feel right. Now people who shelled out lot of money owe a favor to Apple by keeping quiet.
My 4s was in mint condition when I shipped it today to it new owner. I am proud to keep in that condition. I don't toss around things but don't like those disintegrate.
My Black IP5 looks good now and hope it stays that way.
iPhone went from a fashion statement to hide our iPhone, so nobody would see it. It is not a museum piece.
Jobs didn't release White iPhone 4, because the color didn't feel right. Now people who shelled out lot of money owe a favor to Apple by keeping quiet.
My 4s was in mint condition when I shipped it today to it new owner. I am proud to keep in that condition. I don't toss around things but don't like those disintegrate.
My Black IP5 looks good now and hope it stays that way.
If it is scuffed out of the box, it's a production flaw and you should get it replaced. The table display models I saw looked pretty good considering they'd gotten a day's worth of handling by lots of people. They looked like they could be cleaned, boxed up, and sold as new.
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But that's a production defect, not a design flaw. It should be exchanged for another one.
Lookin at the poll in another thread, it seams like "design flaw" affects nearly 50% of units sold https://forums.macrumors.com/threads/1445493/
Mine is fine out of the box. So is my mothers. So is my co-workers. Should we still sue?
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Nearly 50% of people who responded to a poll on a Mac website is 50% of units sold? Really? You love over generalizations don't you.
A) It isn't a scientific poll. B) We aren't seeing press stories about it yet (it took no time at all before front page stories were appearing about the iOS 6 map errors). C) We don't know what people are considering "scuffs."
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If yours is scuffed out of the box, by all means get it exchanged. However, some reports of models being scuffed out of the box does not make a scandal. If it winds up being a widespread issue, we'll probably see a statement.
I'm not overgeneralizing, I'm suspecting. Sure it isn't scientific, yet it shows there's clearly some problems. There is 800votes so far so it can be considered as more objective than mine or yours opinion. We're yet to find out how big of a problem there is, but it seams bigger than you say. If I'm overgeneralizing, then you're overgeneralizing in the opposite way...
40% didn't ship detective. I would be surprised if the number was anywhere above 3%.
Even 10,000 out of 2,000,000 is a tiny amount... 0.5 percent, actually. Riding forums for hours on end makes it look much bigger than it is, and the "damage" that has been shown has been, for the most part, so tiny that I have to strain to see it in the pictures. If there is a truly noticeable flaw, then people should just take it for an exchange. Everyone else needs to put away the halogen lights and microscopes.
Only on an apple fan site will people apologize for a company shipping $200+ products that ship with scratches
Scratches that can really only be seen upon close inspection, or under a microscope...
You didn't buy a certified flawless diamond.
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Even if 250,000 units, of the 8 or so million sold, ship with some sort of "defect", that is pretty damn good.
Why is it that when Apple makes a mistake, fanboys just try to over look it as if the person criticizing it is over critical? Fanboys can never accept that apple can can make a mistake. I guess that's the definition of a fanboy.
I can't believe how many people are blowing this out of proportion. Get real. This is an online forum, a place that people visit usually when they have issues. This results in a much higher ratio of people with issues vs those without, as reflected in the poll. We don't have the millions of people on here that have the 5 already, so poll counts are practically useless. By the way, my phone was perfect and I didn't bother voting.
There are always problems with anything that comes off a production line, particularly if demand is high and products are being shipped as quickly as the factory can crank them out. No one is saying that people who got units that were scuffed out of the box shouldn't return them.
No, I don't believe a statement will be made.
iPhone 1 owners will recall similar aluminum wear over time. Owners of current iPod classics will also be aware of the aluminum issues.
As of using it a whole day, there are a couple of nicks and rubbing off, but not on any of the main areas. Hearing about all of this hubub I've been careful though. I keep the iPhone in a pocket away from anything else, and I place the phone slowly on flat surfaces.
If you are concerned, just get a case. The siding comes off but not so easily.
iPhone 1 owners will recall similar aluminum wear over time. Owners of current iPod classics will also be aware of the aluminum issues.
As of using it a whole day, there are a couple of nicks and rubbing off, but not on any of the main areas. Hearing about all of this hubub I've been careful though. I keep the iPhone in a pocket away from anything else, and I place the phone slowly on flat surfaces.
If you are concerned, just get a case. The siding comes off but not so easily.
I know a few people who got the black iPhone 5 and all of them have scuffs. Antennagate was real. My iPhone 4 drops calls all the time due to where I'm holding it. Scuffgate is real, but obviously less of a concern since it's cosmetic. It's more about how "bold" they are about their machining processes, only to have significant defects being seen world wide.