Yeah I must admit I’m very confused as to what made you think going the out-of-warranty route was the best solution... I mean they told you they would allow you to buy AC+ AFTER the damage and use it to get it replaced?? That’s an exception they’re doing there, and it’s clearly a much better deal. :/
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Second Day Owning My 2017 Macbook Pro.... Someone Spilled Water On It
- Thread starter James.K.Polk
- Start date
- Sort by reaction score
Get AC+. You get your warranty upgraded from 1 to 3 years and a laptop that is in good working condition.
Doesn't make sense to have insurance "possibly" pay for this and still only have a 1 year warranty on a laptop that costs $3000.
Doesn't make sense to have insurance "possibly" pay for this and still only have a 1 year warranty on a laptop that costs $3000.
If Chase covers the replacement cost, would you then be able to add applecare+ to the new system? That would seem to be the cheapest in the end as you'd be $0 out of pocket after Chase refunds you - so just the cost of AC, and would leave you with 3 years coverage on the new system.
Yep, this is my plan. Reading some comments has certainly made me think it's not a perfect one... the other component is that AC+ takes 48-72h to kick in, and with this being my work/school computer, time is imperative. Still, I'm hoping that upon return of the computer, I can have Chase cover it under their Purchase Security and, within the 60 days, add AppleCare+!
[doublepost=1508671126][/doublepost]
It's a much better deal, provided no CC insurance coverage; to me, it's the difference between paying $350 guaranteed and potentially paying $0... I don't know. It's been such a stressful time, I may have made the wrong choice here.
The thing is, this Chase coverage shouldn't be a "maybe." They advertise it, and it's a reason to pay for a fancy credit card. It's just up-in-the-air for me as I've never filed a claim before and am not entirely sure of how it all works.
Have you called Chase yet? You’ll need to call them. They will then send you claim paperwork to fill out. Any repairs will need to be paid for with your Chase card so they can credit the balance when they pay your claim.
Don't you think to email Tim Cook and tell your story? Maybe... yeah maybe there is still luck.
Interestingly enough, I actually did email him yesterday, something I've never done before - not about my case specifically (though I did mention it) but about an option to turn off the "computer powers on when the lid is open" mechanic. I have no doubt this furthered the damage to my machine, and having it available as a toggle (ala "open all windows when restarting") would be terrific.
It sounds bad, but think of it
This way:
If somebody accidentally rear ends your car and they don't have insurance, would you take them to court? Absolutely!
The damage of the laptop will definitely be around $1,000 if the logic board needs to be replaced.
Right; $1475+Tax was Apple's estimate. I really thought we had dried it out well!
I'm not going to sue this poor girl, nor will I even tell her how much it cost. I'm a law student, and somehow she has entered the only field amenable to more debt, as a medical student. Moreover, and as I said, I'd imagine there was negligent placement of water bottle on my part, so it's probably a worthless exercise.
I have been looking at websites that put Applecare in more detail. Applecare is just your standard extended warranty against failures, Apple Care + is the one that has accidental damage but there is a catch with Apple Care +. You have 60 days from purchase of Apple product to buy Apple Care + and it can only be done online. After 60 days, Apple Care + is no longer available and you can only buy the standard Apple Care.
Macrumors discusses about it also, here is the link
https://www.macrumors.com/2017/06/21/applecare-plus-mac-iphone-60-day-purchase-limit/
So if your still thinking of getting Apple Care + after your unit is fixed you've got 60 days from the date you purchased your mac, after that you can only purchase standard Apple Care
Macrumors discusses about it also, here is the link
https://www.macrumors.com/2017/06/21/applecare-plus-mac-iphone-60-day-purchase-limit/
So if your still thinking of getting Apple Care + after your unit is fixed you've got 60 days from the date you purchased your mac, after that you can only purchase standard Apple Care
I sincerely hope you take into account numerous other factors before doing things like that. You know - the emotional aspects that make you, well, human. Just like the OP has done in this scenario.
@James.K.Polk I know a couple of people have said it before in this thread, but your calm and considerate approach to this tough situation is very admirable. I hope things work out for you in the short term - but, as I see it, you've already won in the long term.
I appreciate the kind words! I can assure you the calmness isn't quite as real "IRL" - especially when Apple called me to say it had failed all the diagnostics. I thought I was going to vomit! Regardless, I'm confident it'll all be okay, insurance or not. There are worse things.
Also, having clicked on this thread dozens of times now... not sure what was going on with the syntax in the title. I was so flustered that it must have sounded fluid somehow!
This is both arbitrary and absurd. Not to mention not a legally defensible position.
You know who never water damage their macs ever? People who stop drinks from being set down near their MacBooks. Why do you require your drinks to be so conveniently placed even if it puts your MacBook at risk?
All I know is, she wouldn't hear the end of it from me. But at the same time, I would be kicking myself too for being so careless. Why do you think they even have in office areas and Internet cafe's - no food, liquids or eating? At a minimum, drink out of a water bottle that you can screw on the cap or one of those water bottles that you have to squeeze the spout. Also, being such an expensive investment I just bought, I would have a heightened sense of security around it to avoid any potential damage. Water bottle would be on the floor or across the table or between my crotch.
Anyway, I hope everything works out. The other day, I left my MacBook Pro at my brother to download something and he brought it back. When he took it out of his van, the thing was cold like it just came from antartica and started sweating. I started wondering what tha f he had it in. He didn't have decency to put it in a spare laptop bag or something to keep it insulated not exposed to the vehicles North Pole air conditioning.
The chil and sweating started to worry me. Dried it off with a towel and didn't boot it up until I was sure it was dry to avoid any potential damage. I sure as hell will never leave my prized possessions at his home like that again. So, careless. But I know its jealousy because he was like hoping I would buy his son one. Do I look like Bill Gates? He is just 17, I had to work my hiney off to buy this and make back the money. I bought his son a Dell for $500 last year with Touch screen and he damaged it 2 weeks.
Anyway, I hope everything works out. The other day, I left my MacBook Pro at my brother to download something and he brought it back. When he took it out of his van, the thing was cold like it just came from antartica and started sweating. I started wondering what tha f he had it in. He didn't have decency to put it in a spare laptop bag or something to keep it insulated not exposed to the vehicles North Pole air conditioning.
The chil and sweating started to worry me. Dried it off with a towel and didn't boot it up until I was sure it was dry to avoid any potential damage. I sure as hell will never leave my prized possessions at his home like that again. So, careless. But I know its jealousy because he was like hoping I would buy his son one. Do I look like Bill Gates? He is just 17, I had to work my hiney off to buy this and make back the money. I bought his son a Dell for $500 last year with Touch screen and he damaged it 2 weeks.
I personally don't. That doesn't change the fact that your statement was both ludicrous and (legally) wrong. Fault is a concept with a very specific meaning--one you don't seem to grasp.
[doublepost=1508695304][/doublepost]
This was really smart on your part. I was once using my laptop outside on a humid day. (These are the perils of living in the south.) I took it back into AC and didn't realize just how much ambient humidity has accumulated inside. The condensation made the keyboard unresponsive.
Electronics these days are remarkably resilient, but H2O remains a brutal enemy.
It is routine when an accident costs money that the people involved are given a percentage of being at fault.
Routine in what? Not the real world. And not in court, at least in a situation like this.
MacBooks? You bet your ass. The water damage would have been discovered and the OP would have been liable for the damages nonetheless.
Heh...being a law student, he probably has a pretty good idea of that.
Surprising though, at the advisor and the number of people on the thread promoting the AC+ route (which is actually fraud). Taking out insurance after the fact is defrauding the insurance company that's underwriting AC+.
That's why you will find in one of my comments i specifically said getting Apple Care + AFTER the mac is repaired. . There is a 60 day cut off for signing up to Apple Care + from date of purchase. The OP should still have ample time to get the mac repaired and then go online and purchase Apple Care +.
If the OP does this, unfortunately there will always be a suspicion of doubt on Apple service part if the accident damage clause in the care plan is used in the future (only with Apple Care +) because Apple service will already have it on record that the OP contacted Apple support to see about getting it fixed (had no Apple Care). This is something the OP is going to have to live with.
Yep, not debating purchasing it after the replacement/repair is completed and he once again has an in-warranty MacBook again, which would still be eligible for AC+ purchase.
Edit: Wait, aren't they basically replacing the entire unit? (I thought that was what was going to be achieved by the $1475 quote - that they were essentially replacing the unit). If they are replacing the unit, then it will have a new serial number and there won't be a service history.
If the s/n is being retained, then AC+ really shouldn't be able to raise any questions after the fact, as the repairs that are being undertaken were to bring the MacBook back to original condition. This is in essence a factory refurb, with full warranty.
The OP is not getting Apple to fix it but via some insurance. When the OP goes online to register with Apple Care + the original details and serial number of the mac will be used. The OP sent the mac to Apple support, they did some checking and diagnosis on the unit. The unit had no warranty cover because the OP admits it was something that was overlooked at the time. Apple quoted an out of warranty repair cost which the OP cannot afford hence using other insurance the OP has.
Now due to having sent the unit to Apple, they will have the unit's serial number on file so the question remains will online registration of Apple Care + flag it up as cannot be used because Apple will have no way of knowing that the machine that was originally sent in as faulty, has been repaired. As you rightly pointed out in your first post about the issue of fraud, Apple would need to make sure that the OP is not signing up to Apple Care + with the intention of making a claim soon after being registered.
Like i said, the OP will have to live with the doubts that Apple may have about the legitimacy of any Apple Care + registrations that are made.