Second Day Owning My 2017 Macbook Pro.... Someone Spilled Water On It

[alexjholland]

My MacBook permanently sits in a Roost stand to protect it from water spills, aside from the benefits in height.

It's not impossibly to spill liquids on it, but it's vastly more difficult. My mug goes nowhere near it, while I sit, drink and type (on a Logitech K380 keyboard that costs $40 to replace).

 

[James.K.Polk]

My MacBook permanently sits in a Roost stand to protect it from water spills, aside from the benefits in height.

It's not impossibly to spill liquids on it, but it's vastly more difficult. My mug goes nowhere near it, while I sit, drink and type (on a Logitech K380 keyboard that costs $40 to replace).

That's a good idea for home - maybe I'll adopt it! Not applicable in class, though.

Still waiting on CardBenefitServices.com.

 

[BluAffiliate]

I know someone that spilled a whole glass of wine into a macbook, it worked after a few days of drying. Try to power it on before you take it to Apple bro.

 

[PBG4 Dude]

I know someone that spilled a whole glass of wine into a macbook, it worked after a few days of drying. Try to power it on before you take it to Apple bro.

You obviously haven’t read any posts in this thread.

 

[Melbourne Park]

I think the maker has some kind of responsibility about such failures. For instance, I read that Apple are going to charge around $400 to replace the screen of the new iPhone X. I wonder, how much does the screen actually cost to manufacture? Excluding overheads, marketing costs, rent, wages, Research and Development etc. How much does that piece of glass really - really - cost to make, rather than costing to make service revenue from? Don't we have a right to know that?

If one drops an iPhone - I often think, that it is designed to fail. Because it earns Apple spectacular profits when you crack the glass. Or when a glass spills on a keyboard. Something that is statistically going to happen, a lot.

If Apple insist on making products that are not built to take a predictable event - like a glass or cup spill of fluid - then why aren't those water indicators inside the machine, set to trigger everything to be turned of immediately if they sense water? Of course, because it would cost Apple revenues if they build machines with some fault tolerance.

 

[Queen6]

I think the maker has some kind of responsibility about such failures. For instance, I read that Apple are going to charge around $400 to replace the screen of the new iPhone X. I wonder, how much does the screen actually cost to manufacture? Excluding overheads, marketing costs, rent, wages, Research and Development etc. How much does that piece of glass really - really - cost to make, rather than costing to make service revenue from? Don't we have a right to know that?

If one drops an iPhone - I often think, that it is designed to fail. Because it earns Apple spectacular profits when you crack the glass. Or when a glass spills on a keyboard. Something that is statistically going to happen, a lot.

If Apple insist on making products that are not built to take a predictable event - like a glass or cup spill of fluid - then why aren't those water indicators inside the machine, set to trigger everything to be turned of immediately if they sense water? Of course, because it would cost Apple revenues if they build machines with some fault tolerance.

Is entirely possible to produce thin & light notebooks that are spill resistant

This is how all notebooks should be made as accidents can and do happen, Apple simply chooses not too extend this level of engineering to it's customer's, or is incapable of the same...

Q-6

 

[Melbourne Park]

I bought an HP for my wife which has a millilitre spec so they say, and also, its nice keyboard is spill proof.

But the point I made about the indicators inside the internals of the Macbook Pro 15" - a machine I am supposed to get tomorrow - is quite valid. Those indicators are not there to trigger turning the machine off, and hence stopping its failure. They are there to allow Apple to point out that the machine has suffered water damage and hence they cam blame the customer, for something Apple statistically knows will happen to many of their customers. And those indicators are testimony to Apple's knowledge of how many such failures will accidentally occur.

 

[0989383]

You guys are the type of guys who’d buy a Mercedes and start complaining how there’s cars half the price with twice the fuel economy, more than 2 seats etc......... missing the point

 

[James.K.Polk]

Final (Hopefully) Update: Just got a call from Card Benefit Services that my claim has been approved. They took down my debit card number, and said the full refund (less tax, I think?) should be on my card in 48 hours. I "celebrated" by buying AppleCare+

Hopefully, this Macbook Pro has seen enough, but you never do know... and I don't want to be on the hook for such an expense again!

Honestly, thanks for all the kind words (and even the not-so-kind ones) and advice in this thread! It's been stressful, but I learned some new "skills" and am just glad it's been resolved (though of course, it won't feel complete until the money is back in my account!).

 

[jerryk]

Final (Hopefully) Update: Just got a call from Card Benefit Services that my claim has been approved. They took down my debit card number, and said the full refund (less tax, I think?) should be on my card in 48 hours. I "celebrated" by buying AppleCare+

Hopefully, this Macbook Pro has seen enough, but you never do know... and I don't want to be on the hook for such an expense again!

Honestly, thanks for all the kind words (and even the not-so-kind ones) and advice in this thread! It's been stressful, but I learned some new "skills" and am just glad it's been resolved (though of course, it won't feel complete until the money is back in my account!).

Great news!!! Congrats. I would be checking my account every hour!

 

[PBG4 Dude]

Cool! Now you can go back to your fiancée ignoring your ideas for the wedding.

 

[Melbourne Park]

Congrats and what a great card service you have. Sheesh I wish I had something like that.

Incidentally I checked with Apple service on the phone, and the guy I spoke to said that the water indicators are just indicators, they are not electronic. So they cannot be a functional stop battery device to aid water damage limitations.

He said on the phone though, that the new phones which have a degree of water proofing - I metre or something like that - are not wine proofed. Someone dropped in his new iPhone into a wedding large vessel of Champaigne, and the acidity of the wine got through coatings and the phone failed.

So no swimming in Champaigne guys, at least, which your iPhone.

 

[jkun]

Final (Hopefully) Update: Just got a call from Card Benefit Services that my claim has been approved. They took down my debit card number, and said the full refund (less tax, I think?) should be on my card in 48 hours. I "celebrated" by buying AppleCare+

Hopefully, this Macbook Pro has seen enough, but you never do know... and I don't want to be on the hook for such an expense again!

Honestly, thanks for all the kind words (and even the not-so-kind ones) and advice in this thread! It's been stressful, but I learned some new "skills" and am just glad it's been resolved (though of course, it won't feel complete until the money is back in my account!).

Great! Nice to know that Chase did not give you a hard time. It seems like it was quite easy for you to use the purchase protection.

 

[PBG4 Dude]

Great! Nice to know that Chase did not give you a hard time. It seems like it was quite easy for you to use the purchase protection.

I'm glad that Chase's service matched their marketing. It's one thing to advertise "90 day product protection", but it's another to back it up, especially in such a seemingly pain-free fashion.

 

[Fishrrman]

That was a very good outcome.
Now... be careful about where you set the repaired Macbook down!

 

[James.K.Polk]

Final update! The check came in the mail, and all is resolved!

Thanks to all, once again, for the help! I love this computer and hope it lasts me a good while!

 

[adamh10]

Final (Hopefully) Update: Just got a call from Card Benefit Services that my claim has been approved. They took down my debit card number, and said the full refund (less tax, I think?) should be on my card in 48 hours. I "celebrated" by buying AppleCare+

Hopefully, this Macbook Pro has seen enough, but you never do know... and I don't want to be on the hook for such an expense again!

Honestly, thanks for all the kind words (and even the not-so-kind ones) and advice in this thread! It's been stressful, but I learned some new "skills" and am just glad it's been resolved (though of course, it won't feel complete until the money is back in my account!).

Good news, glad you got it all sorted out!

I seriously wish that AppleCare+ was available for MacBook Pro in Canada. Currently, we still only have the standard AppleCare option for MacBook Pro, which obviously does not cover accidental or liquid damage. AppleCare+ is currently only available for iPhone, iPad, and Apple Watch in Canada. If it recently launched for MBP in the US it is likely that in Canada we'll see it within a few months - that tends to be what happens... I hope it happens within my warranty period so that they let me convert my AppleCare to AppleCare+, if they don't do it automatically.

For now, my Amex card covers accidental and liquid damage, but it's a pain in the ass to go through the claims process. But at least I know that in theory my $6,000 maxed-out MacBook Pro (15-inch, 2017) is covered under AppleCare for regular stuff, Amex for accidental.

Cheers

 

[_Kiki_]

I never saw any PC laptop with liquid indicators inside


These Apple liquid indicators changing from white to red when liquid reach to them, it's quite funny because they even react on isopropyl alcohol, which is safe for electronics

There is also possibility the liquid indicators can change the colour during extremely humid conditions, so you can the lost warranty this way

 

[PBG4 Dude]

Have you told your classmate the damage was covered by your credit card? I'm sure it will provide her with a bit of relief knowing it didn't cost you anything to fix it.

 

[James.K.Polk]

Have you told your classmate the damage was covered by your credit card? I'm sure it will provide her with a bit of relief knowing it didn't cost you anything to fix it.

I never told her about any of it - I knew she'd freak out, so I thought I'd save the trouble. Maybe I'll tell her now though