ynTheatre said:
As for Real, I don't think it's polite to break in when you were told you can't come in. Apple has every right to protect their hardware and software. This allows them to provide the easy of use for their customers that they are so proud of.
Apple isn't protecting their hardware and software. They're preventing usage of my hardware and software. If this was about Real breaking into an Apple facility or hacking into their website, that would be one thing. But actually it's about Real finding a way to, if I chose to, allow me to put Real's music on my iPod quickly, easily, and in a way that doesn't cause problems for the artists they've signed up. You know, on the iPod I bought from Apple. The one that ceased to be Apple's the moment they sold it to me, the moment it arrived at my door after they'd successfully charged my credit card.
Apple, at this point, is not in the equation. It's my iPod, and Real's files. But Apple is deciding that they have the right to intervene anyway. Maybe under some legal loophole they do (though as Real has pointed out, the DMCA specifically allows for the use of reverse engineering to achieve interoperability, so the law appears to me to be unambiguous), but they certainly don't have a moral right to do so. It's NOT their equipment. Their rights to "ownership" stop at being able to make and sell the things.
ynTheatre said:
Imaging if people started buying fewer ipods because they had a hard time with the 'bootleg' Real files and confusing sync software and Apple couldn't do anything for them when they called customer service. (I doubt you'll be able to simply put these files into iTunes and sync to an iPod - if you are already in iTunes, why would you wanna go to Real to buy songs only to import them back to iTunes?)
First of all, lose the prejudicial language. These are not "bootleg" Real files. These are legitimate Real files that buyers are licensed to use. At worst you could say they're "unofficially compatable" or some such language.
If people have problems with Real files, they're likely to blame Real, not Apple, unless, of course, Apple deliberately and obviously does something to prevent them from playing. If Apple releases a firmware update and all the Real files stop playing, then, yeah, I can see people blaming Apple. And chances are, that blame will be correctly placed, and any future sales lost will be entirely Apple's fault, because Apple doesn't have to do that. In the unlikely case that Apple releases a firmware update that harms the ability to play Real files and it's entirely unintentional, Apple would, in my view, still deserve part of the blame for their unwillingness to be remotely cooperative for an obviously good-faith request in the first place.
But the more likely case is that, if it fails accidentally, some files will work and some will not, and people are going to badmouth Real if that happens. Of the handful that wouldn't, those are people who specifically want a player that plays Real's files. Apple certainly will not lose sales because people who wanted a player right from the get-go that plays Real's files decide not to buy an iPod because it does a crappy job.
Additionally, the iPod already has to deal with a multitude of third party products. Apple even sells some of them. How many MP3 rippers are there out there? Has Apple ever proposed the thing be locked down to only play iTunes rips, or be compatable with purely Apple headphones?
Finally, it all strikes me as somewhat irrelevent. Apple's potential for losing sales over something it should have no control over is really not dealt with by pretending it has the god-given right to control everything about already-sold iPods. Perhaps if Apple's genuinely concerned about compatability and some (somewhat unlikely) damage to its reputation, it should do one of the following things:
1. Advise users to avoid Real music.
2. Cooperate with Real and provide a mechanism that both Real and Apple are happy with to load music onto iPods in an uncopybackable way.
You can probably think of other solutions that do not involve legal action and/or moronic firmware updates.
ynTheatre said:
Apple has a great product, that keeps getting better and Real wants to piggyback on Apple's success. That's foul play in my book.
Again, prejudicial language. Belkin's making a small fortune from iPod peripherals too. Is this "foul play" too? What's the difference? That Apple likes one and doesn't like the other? Is that enough to make it foul play? Is my mechanic engaging in "foul play" when he piggybacks on Ford's success? What about software developers? Everything they do can be described as "piggybacking" on the success of some platform developer too. Are they engaging in "foul play"?
Quit it with the prejudicial language. The business practice of providing support and services to buyers of a third party product is well established and there's nothing "foul" about it. This is precisely what Real is doing, and for some reason Apple doesn't like it.
What about Apple preventing a competing business from legitimately selling products to Apple's customers, in an area where they're not even in real competition (the iTMS supposedly isn't an Apple profit center, it exists more to sell iPods rather than vice versa, Apple and Real are largely in competition on the QuickTime vs RealVideo area)?
ynTheatre said:
Microsoft is a monopoly because it made it hard for people in browser and media player markets (or what's left of them) to compete. IPods and iTunes aren't stopping Real or Sony or others from releasing their products and having them be viable options (since they are not tied to a specific operating system like Windows). The fact that so far no one has come close to the iPod isn't Apple's fault. It just shows that when you think different, good things happen.
Real isn't a hardware developer. In any case, you haven't really given a good reason why Apple should be resorting to legal and technical threats to prevent support from a third party like this. Indeed, my reading of this is that Apple's intents are precisely the same as Microsoft's - it recognizes it has a large market share at the moment, and intends to manipulate that into a de-facto monopoly, at least in the short term. Sell a supposedly "open" music player (as it was originally marketed), but require everyone who uses it who wants to use online music systems be limited to Apple's music store.
Which, I guess, suits Apple, because it's going to be hard for iPod users to upgrade to anything other than an iPod if their music came from the iTMS. Thus, a large market share can do little but grow. Urgh. Thankfully I see little chance of them succeeding.
What I want to see is Apple competing on the basis of producing great hardware and software, as they did with iPod, as they're doing with OS X. I don't want to see them become the next Microsoft.