cmaier
Suspended
Nope.
Select Apple Stores Remain Open Temporarily for Customers With Pending Sales and Repair Pickups
- Thread starter MacRumors
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UnusedLoginID
macrumors 6502
It’s time to learn doing things differently. Just call 1-800-MY APPLE, have a tech remotely run diagnostics on the phone and have them set a repair at an authorized service center. Who knows, you might enjoy the “other” way of having products fixed!
People go to the Apple Store for stupid reasons and spend time and gas for a 2-mn fix which could have been done in the same amount of time on the phone.
gnasher729
Suspended
You wait in a queue until the store opens for you. I can sell you a steering wheel at $888, which is a bargain that you surely will jump at. I'll even put an Apple sticker on it for you and include a bottle of hand wash.
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I think he meant the fact that you avoid the risk of being infected.
WPI MIDI Man
macrumors newbie
My MacBook was out for repairs and the store called me to let me know to come pick it up. No problems at all. They were open yesterday 12-4 and said they will be open today (Sunday) and Monday.
My daughter’s MacBook is also out for repairs and she has been trying to reach the store to change the return shipment to home rather than the store but hasn’t been able to get thru. I told her to try the “Manager” trick others have discussed.
My daughter’s MacBook is also out for repairs and she has been trying to reach the store to change the return shipment to home rather than the store but hasn’t been able to get thru. I told her to try the “Manager” trick others have discussed.
WPI MIDI Man
macrumors newbie
Just got off the phone with our local Apple Store - they called us - and they are shipping our daughter’s MacBook directly to our home once the repairs are completed. We just had to give them a credit card to pay for the repairs since her system is no longer covered by AppleCare. They are handling this situation well, in my opinion.
There should be info on the Apple homepage about this but there isn't. They shut my local store (UK) before my city even have a single confirmed coronavirus case. I want them to post info about how you get AppleCare replacements if your device gets accidentally smashed while wrestling other people for toilet rolls.
redvwyahoo
macrumors newbie
I have a customized iMac that was to be delivered to the Apple Store this coming Tuesday since the stores closed won't be able to pick it up. I asked Apple if they would ship it from the closed store to my house but they weren't able to accommodate me. I then purchased a refurbished Mac and canceled my customized Mac. When I purchase my refurbished Mac from the Apple Store they told me there were no discounts offered to people inconvenienced by the closing of the Apple store.
Glockworkorange
Suspended
Oh, that sucks. Sorry, man. They should at least mail it to you.
I am really impressed by Apple's response. I had my 2016 MBP in for a keyboard replacement when local school districts started to close. Then Apple left me two voicemails about picking up my machine ASAP before they called a third time and got through.
Upon arrival at the local Apple Store, the doors were closed but there were several employees answering questions. They took my info, checked my ID and promptly delivered my MacBook. I had to sign their iPad, and they clearly said it had been stabilized (as they had done two days earlier when I dropped my machine off). They also said my laptop had been sterilized and yes -- clean as a whistle.
Given the human density of the Apple Store, it makes sense to close. There are times when that store has more people in it than most of the rest of the mall.
Of course, my sympathies to anyone who was inconvenienced by the decision to close.
Upon arrival at the local Apple Store, the doors were closed but there were several employees answering questions. They took my info, checked my ID and promptly delivered my MacBook. I had to sign their iPad, and they clearly said it had been stabilized (as they had done two days earlier when I dropped my machine off). They also said my laptop had been sterilized and yes -- clean as a whistle.
Given the human density of the Apple Store, it makes sense to close. There are times when that store has more people in it than most of the rest of the mall.
Of course, my sympathies to anyone who was inconvenienced by the decision to close.
titans1127
macrumors 65816
I’m trying to return my refurb MacBook and I can’t get the label to show in my account despite Apple support chat resending it to me. The agent advised me that store are staying open from 12p-5p through tomorrow to handle returns for those who cannot wait until the store opens. Not sure how true this is but I guess I’ll give it a shot tomorrow.
ATechGuyNamedSteve
macrumors newbie
Ridiculous is your self entitled view of how workers should be endangered. Some people have loved ones at home that are at risk. If you want a product, order online. Want a repair done? will have to wait as your devices are probably dirty and should not be touched by anyone.