Dang and here I was about to send in an iphone X today. Nevermind then I'll put it on swappa or try this forum. Kind of figured that wasn't the way to go but convenience and time really had my ear. Thanks for posting and I hope you get a proper resolution!
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iPhone 11 Sent in a pristine iPhone X trade in and got ZERO
- Thread starter JRoDDz
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If I wanted to scam Apple, I wouldn't have sent it in for trade-in. I would have just gone to the Apple store and filed a claim with AppleCare+. Since the phone wasn't broken I sent it off for trade-in.
Make sure the serial number matches. If it doesn't, I doubt Apple will let you make a claim.
Never do a mail in trade-in.
This is exactly why I don’t choose the trade in option at check out. what I do is order online for full price skip the trade in part. Wait for my device and once I get it, I take it to the Apple store and do the trade in and get the trade in value credited.
I’m sorry to hear that you had to go through that. I had a similar situation in the past. Sent a really good iPhone 7 (not mint) in and received it back with a broken camera and $0 value. Since then, I’ve always gone to the store directly.
Even then it’s hit or miss.
When trading in my iPhone X this year, first employee was a jerk who really pushed the screen down and concluded that the battery is swollen so will give only $100. When I said the battery replacement cost is $75 or so should give me 325ish, he said no. I left and took to another store and the guy said nothing is wrong with the phone and gave the full $400.
Even then it’s hit or miss.
When trading in my iPhone X this year, first employee was a jerk who really pushed the screen down and concluded that the battery is swollen so will give only $100. When I said the battery replacement cost is $75 or so should give me 325ish, he said no. I left and took to another store and the guy said nothing is wrong with the phone and gave the full $400.
I learned this lesson the hard way several years ago but it was with Verizon. I will never mail in a phone. I will either sell it myself or trade in person.
I did the trade in deal with Verizon. I got my new phone and I mailed them my old phone. I tracked it and saw that it was delivered. Ok, no problem, right? Wrong! My next phone bill had a huge charge for the phone balance because Verizon said they never received it. I called them with the tracking information that shows it was delivered and someone there had signed for it. It took me literally a month of calling Verizon for them to credit my account for the phone they said they never received. Such a waste of time. I will never mail a phone in again after that.
I did the trade in deal with Verizon. I got my new phone and I mailed them my old phone. I tracked it and saw that it was delivered. Ok, no problem, right? Wrong! My next phone bill had a huge charge for the phone balance because Verizon said they never received it. I called them with the tracking information that shows it was delivered and someone there had signed for it. It took me literally a month of calling Verizon for them to credit my account for the phone they said they never received. Such a waste of time. I will never mail a phone in again after that.
Not if you include close up of the serial number or better yet a video of pulling up the Settings screen that contains the serial number. I always do that with all trade-ins that I send in. As others have mentioned, the one time I had an issue with the trade-in value, upon providing video and pictures, they credited me the full value.
Prior to shipping phone always take a screen shot from Settings, general, about which will show the model number and serial number. Then you can compare it to the one they sent back. If they send you a different one back, get a hold of your state AG and file charges against them.
I’ve got a question, I did the online trade in thing with my pickup order and was about to hand it off to FedEx. Can I just take the my old phone to the Apple store and get the $400 taken off my online pickup order?
I have the same question. I wanted my phones shipped to my store because of this, but that was not an option. I don't mind driving down to the store (1 hour away) to turn in my phones just to make sure there are no issues with shipping back. Also want to get the screen protectors installed at the store.
As user Shadowbech stated it is best to pay full, then bring it in to the Apple Store when you go and pick up your online order to be credited....This is a work around an Apple store employee suggested to me as well so you don't have to sent it back via return kit...Once they send the kit its almost guaranteed that's the way you will have to do it...
I have done the mail in trade via Apple on two S2 apple watches. I had no issues and got the full trade in amount that the website said I would when I purchased my new S4's. I do agree to make sure you have serial numbers and photo's of your devices as you are packing them. OP's experience is worrisome and I do see how this could happen.
Had zero issue with two prior Apple trade-ins but I always take pictures to show iCloud unlocked operation and physical condition. Also, always included a note to mention photos are available to deter any funny business.
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I wish I knew that you couldn’t do a trade in for an in store pickup - they tried to do it at $400 but couldn’t, now I have to wait for the box and hope
Best of luck. I always worry so I have to wait until I find one in the store and trade in there. Otherwise my anxiety will be off the charts waiting to hear what they say. Lol
Agreed. Usually you’ll get more money by selling it. $400 for an iPhone X is okay but question is what model and storage amount? I sold my Qualcomm 256 GB iPhone X for $550 the other day. It is in mint condition. Battery health is at 97%. 16 months old, to be exact.
I would only do in store trade in no matter what. Since they use third party vendors anything can happen. Knowing Apple they probably use the lowest bidder vendor
