Series 0 Face is Loose and Falling Off

Discussion in 'Apple Watch' started by jeddouglas, Feb 25, 2018.

  1. jeddouglas macrumors regular

    Joined:
    Dec 13, 2012
    Location:
    Inverness, UK
    #1
    My series 0 face has just come loose and is starting to fall off. Has anyone else experienced this? What advice would you give. I have no Apple Care but do have gadget insurance with a 3rd party.
     
  2. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    If could be the result of the battery swelling, which forced the display off. Apple has acknowledged that some first generation Apple Watches have experienced this issue and they are assisting in replacing/repairing those devices under circumstances.

    https://www.macrumors.com/2017/07/11/apple-watch-back-cover-service-policy/
     
  3. sammy2066 macrumors 6502a

    Joined:
    Oct 3, 2007
    Location:
    127.0.0.1
    #3
    Yes, but only for watches under AppleCare+. I recently had my Series 0 replaced in Dubai because the heart rate sensor was dislodged from the case (my AppleCare+ had expired obviously). I'd say its worth taking it into a store for an examination at least.
     
  4. jeddouglas thread starter macrumors regular

    Joined:
    Dec 13, 2012
    Location:
    Inverness, UK
    #4
    Thanks for replying, but this link appears to refer to the back cover. In my case it is the watch face that is coming off.
    --- Post Merged, Feb 25, 2018 ---
    Thanks for replying. Nearest Apple store is 100 miles away. There is a local reseller so will try them to see what they say.
     
  5. andymallins macrumors newbie

    Joined:
    Apr 3, 2010
    #5
    Happened to me, front face popped off and battery clearly had swelling, Apple replaced free of charge, out of 1 year warranty and no Apple care.
     
  6. sammy2066 macrumors 6502a

    Joined:
    Oct 3, 2007
    Location:
    127.0.0.1
    #6
    That's good to hear and should help the OP!
     
  7. jeddouglas thread starter macrumors regular

    Joined:
    Dec 13, 2012
    Location:
    Inverness, UK
    #8
    Thanks for that, will contact Apple Support
     
  8. Relentless Power, Feb 25, 2018
    Last edited: Feb 25, 2018

    Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #9
    If the battery is swelling, it applies to the Apple Watch in general. It doesn’t have to the backing separate in order for Apple to accept the battery as defective, as long as they confirm that’s the actual problem.
     
  9. PPCmike macrumors regular

    Joined:
    Feb 9, 2012
    #10
    This happened to my ex her watch was the rose gold and the screen popped off.. glad I got the apple care on it.. they just replaced it with a new one.
     
  10. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #11
    Yup, they will take care of it. Also, they will most likely give you the water seal again.
     
  11. jeddouglas thread starter macrumors regular

    Joined:
    Dec 13, 2012
    Location:
    Inverness, UK
    #12
    Apple have just confirmed that they are going send me a replacement watch free of charge after having inspected my one. Is this likely to be a refurbished Series 0 or even a Series 1? How will I be able to tell when I receive it?
     
  12. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #13
    I highly doubt they will send you a first generation Apple Watch, Apple has expanded on issuing refurbished Series one models. And if it is a Series one, it will directly say that on the back of the Apple Watch near the heart rate sensor area. You can also confirm which model you have with the serial number indicated on the back of the watch as well.
     
  13. jeddouglas thread starter macrumors regular

    Joined:
    Dec 13, 2012
    Location:
    Inverness, UK
    #14
    Okay, thanks, that will be good, essentially a free upgrade. What was the difference in specs between Series 0 and Series 1?
     
  14. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #15
    The main difference between the first generation Apple Watch and Series one is the upgraded S1P dual core processor. Otherwise, they are almost identical other than that.
     
  15. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #16
    Time for a new (or used new to you) Apple Watch.
     

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