My series 0 face has just come loose and is starting to fall off. Has anyone else experienced this? What advice would you give. I have no Apple Care but do have gadget insurance with a 3rd party.
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Series 0 Face is Loose and Falling Off
- Thread starter jeddouglas
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If could be the result of the battery swelling, which forced the display off. Apple has acknowledged that some first generation Apple Watches have experienced this issue and they are assisting in replacing/repairing those devices under circumstances.
https://www.macrumors.com/2017/07/11/apple-watch-back-cover-service-policy/
Yes, but only for watches under AppleCare+. I recently had my Series 0 replaced in Dubai because the heart rate sensor was dislodged from the case (my AppleCare+ had expired obviously). I'd say its worth taking it into a store for an examination at least.
Thanks for replying, but this link appears to refer to the back cover. In my case it is the watch face that is coming off.
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Thanks for replying. Nearest Apple store is 100 miles away. There is a local reseller so will try them to see what they say.
Happened to me, front face popped off and battery clearly had swelling, Apple replaced free of charge, out of 1 year warranty and no Apple care.
If the battery is swelling, it applies to the Apple Watch in general. It doesn’t have to the backing separate in order for Apple to accept the battery as defective, as long as they confirm that’s the actual problem.
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Yup, they will take care of it. Also, they will most likely give you the water seal again.
Apple have just confirmed that they are going send me a replacement watch free of charge after having inspected my one. Is this likely to be a refurbished Series 0 or even a Series 1? How will I be able to tell when I receive it?
I highly doubt they will send you a first generation Apple Watch, Apple has expanded on issuing refurbished Series one models. And if it is a Series one, it will directly say that on the back of the Apple Watch near the heart rate sensor area. You can also confirm which model you have with the serial number indicated on the back of the watch as well.
Okay, thanks, that will be good, essentially a free upgrade. What was the difference in specs between Series 0 and Series 1?
The main difference between the first generation Apple Watch and Series one is the upgraded S1P dual core processor. Otherwise, they are almost identical other than that.
