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Series 3-Best Buy- Pre Order
- Thread starter ngaham
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I ordered the Space Black Series 3 on 9/23/17. I had an estimated ship date of 10/13 and ended up getting the same email everyone is talking about that doesn’t give an estimated ship date. I have repeatedly called B.B. to check on the order. Last night when I called I asked if there was anything they were going to do for me for the inconvenience. She said if you’ll not cancel your order I’ll credit your account $50. I assured her I wouldn’t and as she said, she credited me $50!! I’ll try that every week or two....maybe it’ll be free by the time it shows up! lol
I'll give them a call tomorrow and see what they say. I did also order from att, says it could be here next week which is earlier than the 11/13 date best buy now says. So who knows?
The first time I called in I got frustrated with the automated crap taking forever to get to a live person. So, I asked for a direct number and the lady gave me the number below. It immediately asks for the extension then puts you direct to a customer service rep, not automated menus that take forever. She referred to it as "Primary Support."
Call this number: 866-741-7215 x-340
Just ask them to check on the status. Then, ask if there's anything they're going to do for you because of the delay....that's when she offered the $50 credit if I wouldn't cancel the order.
Good Luck!