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The_Joker13

macrumors regular
Original poster
Apr 9, 2016
124
196
Florida
So my Nike watch series 3 has a little paint chip just above the screen. Not sure how I banged it bad enough to scrape off the paint, but will this be covered by AppleCare? Kinda pissed as I’ve only had the watch for a couple months.
 

44267547

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Jul 12, 2016
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So my Nike watch series 3 has a little paint chip just above the screen. Not sure how I banged it bad enough to scrape off the paint, but will this be covered by AppleCare? Kinda pissed as I’ve only had the watch for a couple months.

Cosmetic damage is not covered by AppleCare if caused by you, unless they determine it's a defect. If you have AppleCare +, it covers up to two incidents of accidental damage, but does not cover scratches.

https://support.apple.com/watch/repair/service
 
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The_Joker13

macrumors regular
Original poster
Apr 9, 2016
124
196
Florida
Cosmetic damage is not covered by AppleCare if caused by you, unless they determine it's a defect. If you have AppleCare +, it covers up to two incidents of accidental damage, but does not cover scratches.

https://support.apple.com/watch/repair/service
Well, I guess I’ll take it in to apple store and see what they say. Pretty ridiculous the paint is coming off my 500 dollar watch. I have AppleCare+ btw.
 

44267547

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Jul 12, 2016
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Well, I guess I’ll take it in to apple store and see what they say. Pretty ridiculous the paint is coming off my 500 dollar watch. I have AppleCare+ btw.

I can understand your frustration. Keep us updated with what you find out.
 

44267547

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Jul 12, 2016
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Ok, well the space grey has come off revealing a much lighter gray.

With the aluminum, if you hit it on something, it is possible to chip it based off What you originally stated. Thats One of the reasons why I sold the aluminum model and upgraded to the Stainless, although the 7000 series does hold up fairly well to scratches.
 

lambertjohn

macrumors 68000
Jun 17, 2012
1,640
1,669
Just take it to Apple and see what they say about it. You're going to get a thousand different responses on this forum, but in the end, the only one that matters is Apple's.
 

44267547

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Jul 12, 2016
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Just take it to Apple and see what they say about it. You're going to get a thousand different responses on this forum, but in the end, the only one that matters is Apple's.

Naturally, because the OP asked for advice and that's what discussion is based off.

I agree Apples verdict is the only thing that matters, if the aluminum is chipped due to hitting it on something, it is correct that it is cosmetic damage to the casing is not covered as previously stated.
 

The_Joker13

macrumors regular
Original poster
Apr 9, 2016
124
196
Florida
With the aluminum, if you hit it on something, it is possible to chip it based off What you originally stated. Thats One of the reasons why I sold the aluminum model and upgraded to the Stainless, although the 7000 series does hold up fairly well to scratches.
Is the stainless impervious to scratching/chipping? If so, I might consider upgrading.
 

44267547

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Jul 12, 2016
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Is the stainless impervious to scratching/chipping? If so, I might consider upgrading.

The stainless is composed of 316 L, it can't chip. It does scratch somewhat easy, but those scratches can be removed with a Cape cod cloth, as where if the aluminum scratches, its permanent. The stainless has the sapphire display, which is highly scratch resistant.
 

Abazigal

Contributor
Jul 18, 2011
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cc15c3753a0f472bb48f17dfa10baff2.jpg

I experienced chipping on mine last year as well. I managed to get it replaced by Apple, but it took me three tries (first two rejected it as cosmetic damage). So you will definitely want to bring yours in, but be prepared to keep pushing the issue until you get your way.
 
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JackieInCo

Suspended
Jul 18, 2013
5,178
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Colorado
Is the stainless impervious to scratching/chipping? If so, I might consider upgrading.
I've had a Nike + Space Gray series 2 since March and there are no scratches on it.

I also have a Nike + series 3. Got it in early December and there are no scratches on it either.
 

44267547

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Jul 12, 2016
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cc15c3753a0f472bb48f17dfa10baff2.jpg

I experienced chipping on mine last year as well. I managed to get it replaced by Apple, but it took me three tries (first two rejected it as cosmetic damage). So you will definitely want to bring yours in, but be prepared to keep pushing the issue until you get your way.

If I recall correctly, wasn't your Sport model chipping due to a defect though? It's one thing if you hit your Apple Watch against something that causes damage by your own doing versus something that's chipping away in the consistency that something is wrong with the anodized aluminum.

If the OP brought their Apple Watch into the Apple store, they are not going to replace the watch based on the fact that they chipped/damaged the Watch in one area on their own actions being it could deemed cosmetic damage versus something that's a defect. Where as your Watch may have had a defect, which you seemingly had to prove to them.
 
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Abazigal

Contributor
Jul 18, 2011
19,220
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Singapore
If I recall correctly, wasn't your Sport model chipping due to a defect though? It's one thing if you hit your Apple Watch against something that causes damage by your own doing versus something that's chipping away in the consistency that something is wrong with the anodized aluminum.

If the @The_Joker13 brought their Apple Watch into the Apple store, they are not going to replace the watch based on the fact that they chipped/damaged the Watch in one area on their own actions being it could deemed cosmetic damage versus something that's a defect. Where as your Watch may have had a defect, which you seemingly had to prove to them.

Well, the OP wasn’t sure how he got it damaged himself. It could genuinely be a defect and through no fault of his own. I simply told the genius that it started chipping off through no fault of my own (which was the truth) and he finally agreed to take it in. I am thinking it’s worth a shot. Bring it in and see what they say, especially for something as expensive as this. Those chips can be a real eyesore.
 

44267547

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Jul 12, 2016
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Well, the OP wasn’t sure how he got it damaged himself. It could genuinely be a defect and through no fault of his own. I simply told the genius that it started chipping off through no fault of my own (which was the truth) and he finally agreed to take it in. I am thinking it’s worth a shot. Bring it in and see what they say, especially for something as expensive as this. Those chips can be a real eyesore.

In most cases, chips that are likely caused by the user is near the display area. It's always difficult to tell exactly where somebody hit their Apple Watch and how it caused the damage, because they're not consistently monitoring it. If its just one chip, I believe Apple would claim that as cosmetic. If it was multiple chips areas not as prone to chipping (In between dislay and casing, along speaker area, etc) that could not be affected by hitting it on something, that could classify as a possible defective case.

In your case, you mentioned it started chip with no fault of your own, which they believed was likely defective, which you had many different chips on your Apple Watch and trips to the Apple Store to prove them otherwise.
 
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iBaloney

macrumors 6502
Jan 6, 2010
435
0
Oh man, about to bite on a series 3 space gray but this was what I was worried about. I think I'm going to go w/ the silver instead.
 

ApfelKuchen

macrumors 601
Aug 28, 2012
4,334
3,010
Between the coasts
Is the stainless impervious to scratching/chipping? If so, I might consider upgrading.

I have a first generation ("Series 0") stainless. The stainless steel is not as hard as the sapphire crystal. I have to explain that anytime I show someone how durable the sapphire crystal is (not a blemish on it). Maybe it is possible to polish-out the scratches in the stainless, but some seem a bit deep for simple polishing.
 

JackieInCo

Suspended
Jul 18, 2013
5,178
1,601
Colorado
Oh man, about to bite on a series 3 space gray but this was what I was worried about. I think I'm going to go w/ the silver instead.
I wouldn't let this thread stop you. If it were happening to more people, I'm sure we would have heard about it in this thread. I hadhave a series 2 and a series 3 Nike+ and they are both perfect.
 

44267547

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Jul 12, 2016
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Oh man, about to bite on a series 3 space gray but this was what I was worried about. I think I'm going to go w/ the silver instead.

Space Gray would easily show Damage because of the color, but it's still very durable. The Silver aluminum has the advantage of pairing bands easier.

Aside from that, it all depends on what the Apple Watch hits on to cause the damage, based on the angle and how hard. Most times, the aluminum Apple Watch would survive without chipping, but again, it varies differently for every situation.
 

shadowmatt

macrumors regular
Feb 24, 2005
231
316
So my Nike watch series 3 has a little paint chip just above the screen. Not sure how I banged it bad enough to scrape off the paint, but will this be covered by AppleCare? Kinda pissed as I’ve only had the watch for a couple months.

I have a 5K Tag Grand Carrera 17 black, powered coated titanium. It is chipped and marked quite a bit over a few years use.

Thats just how things are, nothing lasts forever and the amount you pay cant stop damage to paints / casing if you hit it against things.
 

Bocktagon

macrumors member
Aug 11, 2016
46
29
A little off topic but even the most expensive watches aren’t subject to being damage proof if it isn’t a defect that is. I am a pretty serious watch collector and I bought the new ceramic bezel Rolex two tone submariner, Rolex guys refer to this watch as a “bluesey”. Anyway, had it for a week and though I can’t recall doing so, I must have banged it against a wall or something and it hit the ceramic bezel in just the right place to crack it. Now Rolex is known to be very robust so this is a rarity. However, after going back and forth with Rolex and $2,700 later, it is now finally fixed. Crazy situation to deal with for sure. Moral to the story is, I know what you’re going through.

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