Seriously Defective Macbook Pro with FOUR HDD Failures in 10 Months

[reRESERVEDMD]

Well this is full of crap. They refused to replace it because my issue wasn't severe enough, blaming it on "User Permissions" gone bad. Bull. They also weren't able to trace the previous hdd failures, which is because I had the drive replaced two months ago. Not only that, they also tried to tack on a $250 bill to replace and do a deep down scan of the entire system and try to find stuff. Funny, the last rep did the EXACT same thing!

Now, if someone would be kind to route me to an Apple Customer Relations number, that would be wonderful. Thanks!

Why are you still going to the Apple Store?! Did you read my comment at all? Call Apple Care and ask them to transfer you to Customer Care Administration. You shouldn't have paid a dime for that!

 

[oLNutjob]

Getting emotional doesn't help

They gave me the riot act with user inflicted damages and they promised a deep scale search of what went wrong with the unit, I gave them my own riot act and told them that their service was inexcusable and I'd take it up with corporate. Filed a complaint on the entire store. An hour delay on an appointment is complete bull in my book.

I have had some similar issues but decline to elaborate, as this forum is most likely monitored by the "momShip," and I also have cases pending.

My thoughts leave me to believe that because of slow sales, early 2011 MBP's, may have some issues that tech support is still within the learning curve.

Fewer sales + fewer problems = a lot of (?? unknown ??) from their perspective, also.

Be polite, patient and persistent.

 

[eagandale4114]

They gave me the riot act with user inflicted damages and they promised a deep scale search of what went wrong with the unit, I gave them my own riot act and told them that their service was inexcusable and I'd take it up with corporate. Filed a complaint on the entire store. An hour delay on an appointment is complete bull in my book.

Send an email here. tcook@apple.com
Include scanned copies of all your genius bar invoices. Also include the one where they charged you $50 and show what you are still under applecare. (Go to the apple logo on the top left of your screen> about this mac> more info>service> support status and stake a screenshot of the page (Command+shift+3)) Be firm bout be polite. Cook is known to respond to mails.

Also as a bit of help for all of us which apple store are you talking about? I never want to go there.