SGP - Maybe They Didnt Screw Me That Bad...

Discussion in 'iPhone Accessories' started by Statusnone88, Aug 13, 2010.

  1. Statusnone88 macrumors 65816

    Statusnone88

    Joined:
    Jun 19, 2010
    Location:
    Orlando, Florida
    #1
    So I ordered an SGP Skin Guard a couple days ago.

    Got it in the mail today only to open it and find out that the "stem" of the Apple cutout in the back is missing. I really wouldn't mind, but the Apple without the stem looks like a fat packman with a dented head and his butt showing. I can't wait to deal with SGPs AWESOME customer service!

    Anyone else have to deal with SGPs crappy customer service and would like to tell me what I'm in for?
     

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  2. d88co88 macrumors 6502

    d88co88

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    MN
  3. Statusnone88 thread starter macrumors 65816

    Statusnone88

    Joined:
    Jun 19, 2010
    Location:
    Orlando, Florida
    #3
    I know. I took my PS Crystal off that was on the back (which was on there perfectly, might I add) to put this crap on.
     
  4. icecrystal23 macrumors 6502

    Joined:
    Jul 18, 2010
    #4
    Wow. That's hilarious!

    Jason from SGP on Facebook seems pretty responsive.

    Good luck!
     
  5. Statusnone88 thread starter macrumors 65816

    Statusnone88

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    Jun 19, 2010
    Location:
    Orlando, Florida
    #5
    Any way to contact him without Facebook? I haven't lowered myself to Facebook yet :D
     
  6. Menzo macrumors member

    Joined:
    Jul 14, 2010
    #6
    Try their 'Contact us' from their webpage. I did so yesterday asking for a replacement after my screen protector began lifting. They replied shortly thereafter with a shipping notice too. Very impressed as a lot of people here seem to have trouble contacting their customer support.
     
  7. mcqueen macrumors member

    Joined:
    Jun 29, 2010
    #8
    Are you positive its not there? I had to peel mine out, I figured I got sent a defective one also but when I looked closely there was an outline of the logo... and I had to take the cutouts out after I applied the skin to my phone :confused:
     
  8. Brother Esau macrumors 6502

    Joined:
    Jun 30, 2010
    #9
    Jason from SGP just sent me a ULTRA Fine "Beta" , ULTRA Oleophobic, Carbon Fiber 3D & a Fine Black Leather Smooth to test for them. all of the front pieces have the camera cut out and the Carbon Fiber & Ultra Fine Black Leather both have the Apple Logo "with the Stem".....you must have gotten a dud or as thye other poster suggested its because the cut out remains in place still;)
     
  9. Steveo47 macrumors regular

    Joined:
    Jul 18, 2010
    #11
    hah how does that even happen? im sure they all go through a machine which cuts them, the stem machine must have been down.
     
  10. Brother Esau macrumors 6502

    Joined:
    Jun 30, 2010
    #12
    I was wondering the exact same thing bro:confused:
    There is no stem machine the cuts are programmed into a CNC Routing Machine when the master template is Ok'ed by the Programmer/machinist the Production run for all to follow is started.
     
  11. Drakdaddy macrumors member

    Joined:
    Jun 22, 2010
    #13
    Alright, for one, why did you take off your PS? Most people leave it on when they apply the skin, including myself. Also, why did you take it off before you got the package?
     
  12. SchneiderMan macrumors G3

    SchneiderMan

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    May 25, 2008
    Location:
    Apple state
  13. Statusnone88 thread starter macrumors 65816

    Statusnone88

    Joined:
    Jun 19, 2010
    Location:
    Orlando, Florida
    #15
    Because I was told if you left the protector on the back, the adhesive to the Skin Guard would be extremely difficult to get off if trying to peel it from a screen protector.
     
  14. Statusnone88 thread starter macrumors 65816

    Statusnone88

    Joined:
    Jun 19, 2010
    Location:
    Orlando, Florida
    #16
    So i decided to just try and install it anyway to see how bad it really looked, and I'm noticing that when my Apple logo is PERFECTLY lined up with the Skin Guard, there a HUGE gap between where it ends and where the stainless bezel starts (so theres a lot of back showing) and when I throw the bumper on, you can still see a huge amount of the iPhone 4 back. I'm thinking I just got myself a really bad protector.

    EDIT: I went to put the Skin Guard on and I saw the cutout for the "stem" like someone mentioned above.

    So here are the pictures of my new dilemma... A huge freaking gap. And before anyone asks, it's installed perfectly.
     

    Attached Files:

  15. Drakdaddy macrumors member

    Joined:
    Jun 22, 2010
    #17
    Well there is supposed to be gaps on all sides so that it doesnt interfere with the bumper, but yeah, definitely not supposed to be that bad of a gap. Also, isnt the stem supposed to be seperate from the apple?
     
  16. Statusnone88 thread starter macrumors 65816

    Statusnone88

    Joined:
    Jun 19, 2010
    Location:
    Orlando, Florida
    #18
    it is, just ever so slightly so you can't tell from the pictures (had to take them with my iSight)

    But yeah, I just hope SGP doesn't give me a load of bull saying something like "well when installed properly, blah blah blah."

    I've watched so many videos on installs and reviews and no one seems to be having this same problem so I'm guessing it really is just a lemon Skin Guard.
     
  17. edrhew macrumors newbie

    Joined:
    Jul 6, 2010
    #19
    So the whole premise of your original post is moot, since you blamed SGP for not sending you the stem when in fact you were not observant enough to notice you did have the stem.

    Also the cutouts are all done by a preset die cutter so I don't think a difference in size could be possible. There is some spacing on the edges to allow for the bumper so maybe you just didn't install it correctly.

    E.
     
  18. Statusnone88 thread starter macrumors 65816

    Statusnone88

    Joined:
    Jun 19, 2010
    Location:
    Orlando, Florida
    #20
    Yeah, it's definintly not possible. Please explain to me then how when everything is lined perfectly up that the gap is still that large even with the bumper?
     
  19. johnnybgood15 macrumors 6502

    Joined:
    Jan 24, 2003
    #21
    Maybe you just got a bad one...I mean the apple stem was missing. Errrghhh ahhhhh wait you were wrong about that I'm guessing user error on all fronts!
     
  20. ilovegoodnugz macrumors regular

    Joined:
    Jun 29, 2010
    #22
    I got one with the gap so +1 on that, it wouldn't be so bad if I didnt have ocd and am constantly trying to shift my bumper to cover it....
     
  21. Statusnone88 thread starter macrumors 65816

    Statusnone88

    Joined:
    Jun 19, 2010
    Location:
    Orlando, Florida
    #23
    Thank you! The gap on mine is so big that no matter how I shift the bumper you can't even begin to hide it. I'm just really hoping that SGP gives me the benefit of the doubt and allows me to at least swap it out for another one. I've spent at least another hour today measuring the film and trying to reinstall it and it's definitely either cut too short, or the Apple Logo and the camera cut out were misplaced.
     
  22. ChiliBlue macrumors 6502

    Joined:
    Jul 26, 2008
    Location:
    Houston, TX
    #24
    They seem to have an active Twitter account. @sgpstore

    Try contacting them through there and you may get a faster response. My experience with their CS is that they are slow to respond through email.
     
  23. Statusnone88 thread starter macrumors 65816

    Statusnone88

    Joined:
    Jun 19, 2010
    Location:
    Orlando, Florida
    #25
    Much appreciated. We'll have to see on Monday if they respond. I was really looking forward to using the Skin Guard/Bumper combo :(
     

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