Shattered iPhone 4

nicroma

macrumors 6502a
Original poster
Jun 20, 2009
504
30
Midwest, USA
My wife slipped and fell last night and shattered her new iPhone 4. The front and back glass shattered. It was in her purse and flew out on the way down. We drove 2 hours to the nearest Apple store this morning after making an appointment and Apple was more concerned that my wife was OK. We were planning on paying the $199 fee to get it repaired and they did it for free without us asking.

So I guess I'm just making this thread because I'm glad that Apple really does care about their customers. Every time I have had an issue, Apple has gone above and beyond. :D
 

Compile 'em all

macrumors 601
Apr 6, 2005
4,106
205
Really nice of them. A happy customer is absolutely priceless, companies need to understand this.

Oh, and good for you :D. Hope your wife is okay!
 

dKran

macrumors member
Jul 28, 2007
97
0
Great to hear :)

I've been hearing a lot of this actually, which is great considering they're totally not expected to do so!
 

Daremo

macrumors 68020
Jul 3, 2007
2,156
266
Chicago
With all the negative posts here lately, I'm happy to read something like this. first and foremost, it's god your wife is OK! It's quite nice of them to do that for you guys too. It pays to tell the truth, and not make up some story about how it broke. I finds more people have luck being honest with them.
 

Tronic

macrumors 6502
Jun 10, 2009
351
59
"We" drove 2 hours to the nearest Apple store ...
Something makes me think you have an attractive wife and you had a male genius. If you went by yourself things may have been different lol. On the other hand, maybe you just have great geniuses there who felt your pain. Either way, glad to hear it was fixed.
 

Robby C

macrumors regular
Jul 11, 2008
147
0
Atlanta
It's really good to see posts like this. Lately the forums have been filled up with whiney bitches that make this place seem like DayCare. I'm glad to hear your wife is ok, and that Apple took care of everything. :apple:
 

liamkp

macrumors 68020
May 29, 2010
2,063
0
Something makes me think you have an attractive wife and you had a male genius.
How true...

Hope your wifes OK.

I dont know which side im on for whether or not Apple should have repaired it; i mean it was accidental damage, but then again that glass shouldnt be that easy to break... :confused:
 

grantsdale

macrumors 6502a
May 11, 2008
551
0
Interesting. So if I broke my phone, and I make up some story on how it got broken ... like I was saving a bus full of nuns from being eaten by predators ... they will fix it for free?
 

chembox

macrumors 6502a
Feb 17, 2010
660
0
I heard that Apple Stores would replace the first x amount of cracked iPhones free of charge for further testing on the glass...
 

nicroma

macrumors 6502a
Original poster
Jun 20, 2009
504
30
Midwest, USA
Interesting. So if I broke my phone, and I make up some story on how it got broken ... like I was saving a bus full of nuns from being eaten by predators ... they will fix it for free?
First of all, we didn't make anything up. My wife didn't cry fake tears. Although she did start crying out of happiness when he walked out with a new phone to hand her for free. Second, we had full intention of paying.
 

Figbash Acrobat

macrumors 6502a
Apr 15, 2009
635
0
Alphaville
I heard that Apple Stores would replace the first x amount of cracked iPhones free of charge for further testing on the glass...
Yeah? And where did you hear this from? I'm pretty sure not everyone going back right now with shattered glass is getting a free repair...

Also, further testing how? You mean, they're continuing testing the glass currently in production, and if they are to improve it then no more free repairs? Is this anything like the "silent" recall due to flawed antennas that Apple claims won't happen?

EDIT: Don't get me wrong. I'd love to think apple is continuing to test and improve the hardware currently in production. But they have admitted there won't be a hardware change or a software fix for for the signal issues. So I'm doubtful they would do any different regarding the glass. I think they just don't want to upset all the early adopters in announcing this, and would rather "replace" phones at the genius bar for those that bother to come in than for everyone from launch to expect "new" boxed phones.
 

Figbash Acrobat

macrumors 6502a
Apr 15, 2009
635
0
Alphaville
First of all, we didn't make anything up. My wife didn't cry fake tears. Although she did start crying out of happiness when he walked out with a new phone to hand her for free. Second, we had full intention of paying.
FWIW, I don't think he was questioning the legitimacy of your story, just the usual trolling of a positive thread.
 

Blueline29

macrumors 68020
Jun 16, 2009
2,291
515
Saint Augustine, FL
Glad to hear everything worked out well & that your wife is OK! It gives me some hope that, being a chick and a clumsy one at that, I have a hope in hell of Apple being nice to me when (not if) I fall and smash my iPhone. :)
 

Figbash Acrobat

macrumors 6502a
Apr 15, 2009
635
0
Alphaville
Glad to hear everything worked out well & that your wife is OK! It gives me some hope that, being a chick and a clumsy one at that, I have a hope in hell of Apple being nice to me when (not if) I fall and smash my iPhone. :)
Ha. Yeah, I told my girlfriend this story as she's pretty clumsy too. But she would get a good case regardless. It would be nice of Apple to even lower the price of repair, seeing how fragile this glass back seems to be.
 

nicroma

macrumors 6502a
Original poster
Jun 20, 2009
504
30
Midwest, USA
I just noticed something interesting with her new phone antenna. Her old iPhone 4, as well as my current iPhone 4, easily drop bars by touching the bottom left. I cannot recreate this with her new phone. I know Apple said there are no hardware changes but it definitely does not have the antenna problem. Her new phone did not come with 4.0.1 FWIW.

Oh well, thanks for reading and the kind comments about the safety of my wife.
 

SDAVE

macrumors 68040
Jun 16, 2007
3,381
436
Nowhere
I have a feeling they're taking as many iPhones back as they can so they can fix the antenna issue.
 

Munitalp

macrumors 65816
Jul 17, 2007
1,172
7
I have a feeling they're taking as many iPhones back as they can so they can fix the antenna issue.
Steve said it was the laws of physics, I doubt they have conquered those laws since last Friday afternoon.