My wife slipped and fell last night and shattered her new iPhone 4. The front and back glass shattered. It was in her purse and flew out on the way down. We drove 2 hours to the nearest Apple store this morning after making an appointment and Apple was more concerned that my wife was OK. We were planning on paying the $199 fee to get it repaired and they did it for free without us asking. So I guess I'm just making this thread because I'm glad that Apple really does care about their customers. Every time I have had an issue, Apple has gone above and beyond.