I decided to call Apple Support today, to see if I could somehow downgrade or get a phone with 1.1.2. My iphone, like a lot of others out there it seems, will no longer work properly with my car's bluetooth setup. Everytime I dial, the iphone disconnects. I've tried all the basic troubleshooting tips, from airplane mode, to turning off bluetooth, to putting th ephone in restore mode and restoring it in itunes, to unpairing the two, and repairing them...etc. I'm no idiot when it comes to that. So I explain this to the CSR, who promptly escalates me to a tech. I thought that was good of him. Well this tech explains to me that when apple releases an update, it does so to insure the phone itself works better, and it doesn't gurantee anything about how it works with 3rd party devices. I said that it worked fine for the last 3 updates, why not now? He repeated what he said. I tried to explain that this was a standardized protocol (Bluetooth), but he again repeated himself. When I asked what could be done to downgrade, he said nothing. I said well what about replacing the phone with an older version, 1.1.2. He informed me there was no way of knowing which phones have which firmware, and there was nothing he could do. I asked to be transfered, then, to someone who could do something. He said, and I quote "This is where it ends." After that, it was talking to a brick wall. I hung up absolutely fuming. Unless I'm speaking to Steve Jobs himself, this is not where it ends. I managed to calm down enough to call them back, got a supervisor on the line and he kindly walked me through some things. He had me send my crashreport file to him for his engineers to look at, and will call me on Monday. Quite a different tune, and very much appreciated. I will remember that call as the reason I keep buying apple products. I was completely dumbfounded by the first call. Even the supervisor I spoke with mentioned he was shocked by it, and that it wasn't typical. He was very kind and definitely good at his job. I was just shocked that the first tech I talked to would tell me "this is where it ends." Anyway, I just felt like I needed to rant. Some of you might disagree with me for calling in the first place, or whatever, but the bottom line is my phone works less now than before I updated. I'm not satisfied with that.