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Should apple give us a standard 2 year warranty for iPhone's ?
- Thread starter DBZmusicboy01
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But big differences between Apple and Samsung warranties. For example in my country if you have iPhone with defect, you will get new or refurbished after 2 days while with Samsung you will need to wait for 2 weeks and they don't replace with new device, they are repairing current. So those 2 years could be nightmare.
If you bought iPhone then you will have money to buy AppleCare or bank insurance for that additional warranty year.
All Apple products have a 2 year warranty in Australia. They were made to change it from 1-2. Should be too as we pay more
How much is a 16GB 5S in Australia then?
[Edit] - Just checked & they're $869 AUD, which is £474.62.
The same iPhone 5S is £549, so £74.38 more than Australia.
Does the Australian Apple website add some kind of tax to the $869?
If not, you're not paying more.
It would be nice for you. It would be costly for Apple. So how do you think Apple thinks about this? (In the EU, where you have certain legal rights beyond the one year warranty, iPhones are more expensive).
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All Apple products have a 2 year warranty in Australia. They were made to change it from 1-2. Should be too as we pay more
No. You are misinterpreting Australian laws. "Warranty" is something that the manufacturer (or someone else) gives you voluntarily. Apple's 1 year manufacturer's warranty hasn't changed. You _do_ have certain rights against the _seller_ of the phone, whoever that is.
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Since I knew how much mileage I would have for the next few years, the warranty was most certainly a major reason to buy the car that I bought. And there is _one_ product category (hard-drive based digital video recorder) where I always buy the "extended warranty". They have so many failures that I bought one and then have been getting free replacements for the last eight years
(I better check. I think the current one has been running for over two years, so I might eventually have to buy a new one myself).
The law is quite simple: Anything should work for a "reasonable" amount of time. What's "reasonable" depends on the item. The quoted "15 months" is not reasonable for a computer. Next step, you have to prove that the problem was there when you bought it. That's the interesting part. There's nothing explicitly saying what "proof" would be. I'd say personally that for many problems, absence if visible outside damage would be proof.
Apple's store guidelines are that their genius looks at it, and if he believes that it is Apple's fault, they fix it. So if he thinks "I think it is Apple's fault, but there is no way the customer can prove it", it would get fixed even though they have to.
And before you take anyone to court, from experience the winning strategy is: Make the person responsible want to help you. If you make that person feel like a hero for fixing your problem, they fix it. If you make that person feel like a mug for giving in to you and giving you a free repair, they won't. (And I have the impression that the strategy that works at other stores (get a manager who is just a clueless kid without an ounce of backbone, and shout at them) doesn't work at Apple.
If you buy your phone with certain credits, that card will extend your warranty by a year. I have AMEX blue and they covered my iPhone 4 when the battery was draining abnormally fast. At the time Apple's one year warranty had passed. It was quick and easy as well
So in essence by using my Amex I have a two year warranty with each purchase. Which works out well as I buy a new iPhone every 2 years.
To answer you question, I don't think Apple should, or have to, do a 2 year warranty. The customer service is top notch and usually and if it's a reasonable issue with the phone, they will help the customer out.
Hope that helps.
So in essence by using my Amex I have a two year warranty with each purchase. Which works out well as I buy a new iPhone every 2 years.
To answer you question, I don't think Apple should, or have to, do a 2 year warranty. The customer service is top notch and usually and if it's a reasonable issue with the phone, they will help the customer out.
Hope that helps.
Which is pretty much what I said.
Apple didn't (legally) have to do what they did, they could have refused and nothing could force them to change their stance there and then.
The next step would have been... Yep, you guessed it-court.
Here in the UK, we actually have a 6 year warranty by law, but it's with the retailer, not Apple directly.
In the first 6 months, the retailer has to prove the fault was not there when you purchased it. After 6 months, it's up to you to prove it was there when you bought it. Such proof would likely require an independent inspection/report.
In the first 6 months, the retailer has to prove the fault was not there when you purchased it. After 6 months, it's up to you to prove it was there when you bought it. Such proof would likely require an independent inspection/report.
Electronics, in general, have a pretty ridiculously low warranty time. Apple is better than most companies for their repair costs, so this statement doesn't apply to them AS MUCH, but saying your $1000 electronic (let's say TV) isn't worth what it costs to recycle because it stopped working a day outside of manufacturer warranty is a little bit ridiculous.
I would be all for the US passing laws (like many EU countries already have) that require manufacturers to provide 2+ years of warranty. I feel it could actually push competition to crank out higher quality products because they are forced to stand behind their product for longer than a year.
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I would be all for the US passing laws (like many EU countries already have) that require manufacturers to provide 2+ years of warranty. I feel it could actually push competition to crank out higher quality products because they are forced to stand behind their product for longer than a year.
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If I am not mistaken though, that is because of value added taxes? (I am not 100% on that, so correct me if I am wrong).
The UK does not have a 6 year warranty (with anyone).
We up have a law that allows us to make claims against retailers for up to 6 years, but that's not a warranty.
Eg-if your iPhone was 1 year and 1 month old, it's out of warranty and Apple have no legal obligation to repair/replace it for free, so you would take them to court and tell a judge it was premature failure and a premium product like an iPhone should not have failed after 13 months (it would benefit you to have paid for an independent engineer's report to support that claim).
(the same would apply if your iPhone failed at 5 years and 11 months, you are legally allowed to make that claim in court and they have to attend).
The judge would then make a decision and agree/disagree with you and if he/she agrees, you get all your costs covered.
Again, there is NO 6 year warranty in the UK, goods must carry a minumum 1 year.
Oh please, you wrote all of that because I used the word "warranty"? Ironic that you went through all that to prove that I was wrong, and then said "goods must carry a minumum 1 year". Which is nonsense. The sale of goods act doesn't stipulate any period other than 6 months and 6 years.
*sigh*. Fine, if you want to be anal. "6 years of statuary rights regarding fitness for purpose of goods". Because I'm sure that makes SO much more sense to people who aren't in the UK.
Feel better now?