Do not purchase a lifeproof case
DO NOT PURCHASE A LIFEPROOF CASE! I PURCHASED A LIFEPROOF CASE WITH TOTAL WATER PROTECTION. LIFEPROOF PROVED TO HAVE THE WORST CUSTOMER SERVICE DEPARTMENT I HAVE EVER ENCOUNTERED. They offered no suggestions to help me or to make my issue right.
I purchased a Lifeproof case because of the water protection. FYI - total water protection is only sold in Verizon Corporate stores and not in all Verizon stores. The case I purchased did have total water protection.
I went through the lengthy process of registering so that I could receive this benefit.
Unfortunately, my phone suffered water damage at the beach approx. 9 months after I purchased the case. I immediately called Lifeproof when I returned home. I was on hold for over 30 min. and my phone call was not answered.
I attempted to find the policy on-line but I was unable to find exactly what I was looking for, and what I did find was extremely confusing.
I needed the phone for work the next day. I went to the Apple store that night and Apple confirmed that the phone suffered un-repairable water damage. They switched out my phone for $269, and gave me a receipt that stated that the phone suffered water damage and could not be repaired.
I called Lifeproof again the next day and was able to get through this time. Because I replaced my phone (since I needed it for work), my warranty was considered void and they would not do anything for me. I was not eligible for a replacement case or a refund on the phone since I replaced it with Apple the night before.
For future reference, to have the damaged phone repaired, you must pay $50 and ship the phone to Lifeproof, when they receive the phone they will attempt to repair it, and if they can't repair it, they will send a refurbished phone. Therefore, you will be without a phone for at least a week.
Accidents happen, but I have never dealt with a customer service department that offered no suggestions to help make a bad situation better.