I just purchased a Black Friday deal for a 2017 MBP. Got a very good deal, but didn’t realize there was a huge keyboard issue. Now I’m worried. It should be delivered Thursday. Should I refuse delivery? I don’t want to have to deal with all the repairs.
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Should I refuse delivery of 2017 MBP?
- Thread starter tennisfan13
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Seriously. You ask this question AFTER you bought it? Did you not read any reviews before spending a fair amount of money?
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If you are able to get a refund then might as well refuse. If not, just re-sell it when it arrives.
Why refuse delivery? Why not take the delivery and return the product?
Worrying about stuff that might never happen is a sure fire way to never get anywhere.
You brought it to use it, so use it. If you don't like it return it. Seems daft to refuse delivery of something after you've purchased it just because you read something online... No computer is perfect, often you will hear a focus on a singular issue as there always tends to be one. Whether it's a keyboard, a screen, a GPU or whatever worry you've heard about over the last decade.
You brought it to use it, so use it. If you don't like it return it. Seems daft to refuse delivery of something after you've purchased it just because you read something online... No computer is perfect, often you will hear a focus on a singular issue as there always tends to be one. Whether it's a keyboard, a screen, a GPU or whatever worry you've heard about over the last decade.
Definitively, refuse delivery. You don’t want that keyboard anywhere close to your house. It will drink all your boose, sleep with your partner and most likely burn down the place, after cleaning out all the valuables.
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Pretty much what any person with common sense would do instead of ask the Internet what should be done.
There were several rational options for you here:
- do your research before buying an expensive product
- purchase Apple Care so that you are covered in case problems arise
- try the product and return it if you aren't convinced by your purchase
but instead you chose to create a complaint topic about "refusing" your machine for an issue you don't have yet (and which has been discussed many times over). But ok.
- do your research before buying an expensive product
- purchase Apple Care so that you are covered in case problems arise
- try the product and return it if you aren't convinced by your purchase
but instead you chose to create a complaint topic about "refusing" your machine for an issue you don't have yet (and which has been discussed many times over). But ok.
Credit cards with extended warranties are the way to go . Citibank offers 24 months of extended warranty. Discover and Amex 12 months. Chase also offers them across the board.
Applecare can be a waste of money sometimes.
calm down, I've been in the exact same situation. When these deals happen I sometimes pull the trigger first and ask questions later for fear that I'll miss the deal and then after doing research I realise the mistake.
As for whether you should refuse delivery @tennisfan13, no. I used to absolutely hate the keyboard... I had the MacBook Pro 15" 2016 for the better part of a year and I despised the keyboard every day I used it, ended up using it in clamshell mode most of the time. Had to return the first 15" 2016 I received because the enter key was mushy.
Ebay was doing a no final-value fee deal so I saw that as an opportunity to sell my £3300 15", and managed to get a reasonable price for it.
I still wanted and needed a Mac, and after deciding against buying an over-priced 2015 model without type-c I decided on the 2017 13" w/tb and 256gb ssd. I managed to get it for £1199! I love it, they keyboard is tolerable on this model and I have already been able to pluck up a few of the keys to clean under them so it's serviceable enough for me! The butterfly keyboard isn't perfect but it's tolerable if you need a Mac now and maybe you can sell it when the 2018 come along.
I say keep it!
It's plenty powerful, I'll say that much!
Why not try the laptop before fully determining if you should keep or return it?
Millions of people have absolutely no issues with the keyboard, including myself, so I'd just keep it and stop reading forums.
If you are being sincere and not sarcastic, you have 14 days to use it and return it if you do not like it (provided this came from Apple or a retailer abiding to the same offer). I suggest using it for those 14 days. Most likely, you will really come to like the system and keep it. If you do not, you can return it.
From a logical perspective, refusing the delivery seems to have the potential for far more problems than just accepting the delivery and then using the return policy that comes with the system...
From a logical perspective, refusing the delivery seems to have the potential for far more problems than just accepting the delivery and then using the return policy that comes with the system...
I just snorted.
OP try the damned thing out. You've got 14 days. Don't like it, then return it in that window. No sense in creating more of a headache "refusing the delivery" and trying to get your money back. That would be a nightmare to sort out IMHO.
Most people agree the 2017 model has shown less issues over the 2016 model. My 2016 keyboard was swapped with a 2017 keyboard for free under warranty. Absolutely no issues since that repair. Quite happy. Give it a hoot, yah already bought it!
OP try the damned thing out. You've got 14 days. Don't like it, then return it in that window. No sense in creating more of a headache "refusing the delivery" and trying to get your money back. That would be a nightmare to sort out IMHO.
Most people agree the 2017 model has shown less issues over the 2016 model. My 2016 keyboard was swapped with a 2017 keyboard for free under warranty. Absolutely no issues since that repair. Quite happy. Give it a hoot, yah already bought it!
Just try the laptop first. And stop placing so much importance on what people talk about on forums. It's not going to be much fun using your new machine if the only thing you think about while using it is "when will this thing crap out on me, I read that happened to this dude on the internet!".
Use it, see for yourself and form your own opinion. That's the only way you will know if it's for you.
Use it, see for yourself and form your own opinion. That's the only way you will know if it's for you.
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Pretty much, sans the slamming the door (unless you want the next computer to come completely smashed flat and slide under your &%$%^ door).
You can refuse any package.YES.
That's why I got MacBook Air.
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So people make it up?
Not at all, forum is mostly for issues. It's a extremely tiny sample of customers. I have a 2016 and have zero keyboard issues, yet this forum makes it sound like your keyboard will fall apart if you have a 2016 model.
I also heard it takes over all the tv remotes and all that it plays is Apple commercials
I beg to differ. There is no way to tell whether it's an "extremely tiny" sample, as Apple simple will never tell us the percentage of affected units, and the experience of a single user, whether positive or negative, is statistically insignificant.
No one is saying it has to affect the majority of units, and if you haven't been hit great for you. I also agree about not worrying about problems until you face them. But at this point negating that an issue with the 2016 keyboards exists, when Apple techs themselves are starting to admit it, is pure denial.
And I think it's sensible to at least warn potential customers that the keyboard is prone to failing (which does not mean it will certainly happen but that there is a concrete possibility that it will at some point) before they drop 2k or 3k on an expensive machine.
It's also worth noting that this 'failure' can often be fixed by cleaning it. Something you couldn't do when the GPU failed on your own Mac, or the screen delaminated. Computers will always have issues, there will always be a singular thing that people fixate on (Staingate, GPUgate, Bendgate, Antennagate, Screengate...), but I'd take a keyboard that I clean out every once and a while over a lengthily trip to an Apple store any day. To me knowledge, there have been no significant issues arise yet with the 2016+ models, at the very worst you could use an external keyboard. At least you can continue to work and book a repair at a time that suits you, instead of having an entirely unusable computer requiring a 2 week repair.
It is incorrect to claim there is a high percentage of repairs as it is claiming that there's a low percentage. There is no evidence of either. All we can say is that the keyboard has the greatest potential of failing, and it seems to be the main point of failure. There are many people on this forum who have complained, however it is an incredibly small and biased user base. All you can do is look at it objectively, and get one if you need it, by all means be aware of that issue, but don't let it stop you from getting one, as you mightn't buy any computer - if you look hard enough you'll find the issues with the others. A lot of people recommend the 2015, however they have just as many failures if you look through the threads, they just aren't reported as much now as it's 2017 and fewer people buy/use them. Essentially, we expect around a 5% failure rating from any Apple device, whereas most manufacturers operate in the 10-15% failure rate. Given the number of computers Apple sell, 5% is still a lot of devices however it is also much much lower than the total units out there.
What exactly is the keyboard issue? I plan on purchasing a 2017 MBP-TB 15" (the one that sells for $2399), should I wait?