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Should I refuse delivery of 2017 MBP?
- Thread starter tennisfan13
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Yes, people are far more likely to say "I've got a problem" rather than "Everything is working fine", and especially when you take into account this being a help forum. Nothing I said was suggesting the problem doesn't exist, just that because of the biased nature of a help forum, you're likely to see more 'issues' here than not. Don't know what you don't understand there.
I read this sort of comment quite often on this forum. There are, however, a few problems with it:
1) A lot of the people complaining about the keyboard issue here on MacRumors are long-time forum members. In other words, they didn't sign up just to complain about this issue in a "help forum"; they've been here for years.
2) Several of the people who have experienced the keyboard issue have done so on multiple devices: They returned a faulty laptop only to be given a replacement which was also faulty -- and in some cases the third or forth replacement device also failed. No "forum bias" can explain that.
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All I was saying is you're far more likely to hear complaints rather than positives here, I think that's a pretty simple and understandable statement that doesn't make me some kind of Apple hero. Look, you can either hate these things and condemn every single one as being crap based on a few threads online, or you can access that some are going to break and this appears to be the main breaking point. That's what I do, that isn't me saying they're perfect in every way and apologising for Apple. It's being realistic and understanding that they will break! Of course they shouldn't, they should be as perfect as possible, but realistically they are going to have some main failure point and this is it. That's all. Again, pretty simple to understand for anyone who isn't determined to undermine and reject the thing and can look at is objectively.
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Because you can freak out over other people complaining about the keyboard on Mac Rumors and return it instead
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You should always wait as long as you can, but there is no issue. I guess people have experienced manufacturing defects, but usability it's way better than 2015.
Never understood why someone takes the time to set up a thread and post something, and then disappears and is never heard from again.
The keyboard issue was mostly present on the 2016 (1st gen) models. I had a 2016 13” that had an annoying clicky sound on certain keys but it only happened when it got hot.
For 2017, Apple has tweaked the keyboard slightly. Some users are reporting issues but for the most part, it seems like it’s fixed or at least much less common. I recently got a 2017 15” and the keyboard is flawless. The keys also feel slightly different than my old 2016 so it’s obvious that Apple has done some minor tweaks to the design.
For 2017, Apple has tweaked the keyboard slightly. Some users are reporting issues but for the most part, it seems like it’s fixed or at least much less common. I recently got a 2017 15” and the keyboard is flawless. The keys also feel slightly different than my old 2016 so it’s obvious that Apple has done some minor tweaks to the design.
We have more than 10 MBPr in our office, none have keyboard issues. Keep things in perspective. People rarely go online to say that their equipment is functioning perfectly. People often go online to complain. This is what good and exactly what the consumer needs, but you have to keep it in perspective.
I would worry if there were millions of complaints.
It's for trolling and we take the bait every time.
AppleCare has saved me thousands over the last 13 years of Apple devices. I just had my hinge replaced on my MBPr and the charge would have been $800 without AppleCare. They fedexed the laptop to me after the repair so I wouldn’t have to go into the Apple Store. They not only replaced my hinge but the top case (keyboard and trackpad), batteries, and the screen. It’s like a new laptop.
Credit card warranties are great with manufacturers who have weak support but I work in IT and no one has treated me as well. Dell used to have good extended warranties but they went to crap in the last 7 years
I always chalk it up to alien abduction.
That's a redundant statment. Credit card warranties are great with every product ESPECIALLY Apple's.
For eg: You buy MacBook Pro using a Citibank card, you get 24 months of extended warranty so a total of 3 years. Now your computer craps out in it's 3rd year. You go to Apple Store, you get it repaired by Apple, you file a claim with citi bank, they send you a check for repair amount.
Another example,
My mom's 6S had issues last year, just out of warranty. Apple said $299 to replace.I filed a claim with Amex. They asked for receipt for 6S, work order authorization and what was wrong. I filed up the forms, uploaded them online and Amex credited the $318 with tax in my account within a week.
Some will simply defend Apple to the hilt for their own personal reasons against obvious evidence, worse still blindly. There is clearly an issue with the new design of keyboard as there is now far too much anecdotal evidence of units requiring repair, worse multiple repairs effected with no resolution.
The bigger question is how widespread is the issue and numbers affected? As only Apple knows the details it's given that the answers will remain out of the public domain. As ever Apple desperately wants contain and mitigate any issue up to and including cost of the customer, exactly as Apple has done with multiple dGPU fiasco's in the past.
Those looking to purchase a 2016/2017 MBP need to understand the risk of the keyboard failing is elevated and be prepared for such eventuality. Apple has traded off usability and reliability for literally fractions if an inch. Apple will only launch an extended warranty in the face of legal action that Apple knows it will categorically loose. Only once again to replace the same poorly designed components with the same rubbish.
As ever hope for the best, plan for the worst, nor does serving Apple always serve the community, we should all hold Apple to higher standards, sadly Apple is now predominantly a phone company and it shows abundantly...
Q-6
You're missing, or denying, a key point: keyboard failures are all but unheard of. Or at least they were until the 2016 redesign.
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I used to believe that, but I think there's a better explanation.
They bought a 2017 MBP and the keyboard failed, so they can't post any more.
With previous gens, if something went wrong with the keyboard, they didn't come to MR to point it out - they took it to the Apple store to get fixed. There was no more point to post about it than if their screen died or the RAM was faulty. The 2016/2017 keyboard is new and has changed in a way that takes getting used to, and if something goes wrong with it, people are going to blame the change in design.
The posters who have made the biggest issue out of it are "long-time" (as in owned a previous model) MR members who didn't like the new MBP's in most capacities - keyboard feel, lack of legacy ports, huge trackpad, etc., and are frustrated that Apple doesn't cater to their individual preferences like they think Apple did in the past (news flash: Apple never has - you're usage at the time just happened to overlap with a product they were offering at the time).
It's a common issue on the internet, and people here, intentionally or not, often misrepresent who they are, the issues they are having, and what they've done to address them. If you're posting frustrations on a forum, one of the first things you're looking for is confirmation of those frustrations, and the natural tendency is to gear the post to maximize that.
You can glean all sorts of interesting sociological trends from forums, but using them as "evidence" for any given issue is a crapshoot... it's like the idiom a broken clock is still accurate twice a day.
Carry on as usual...
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Maybe he didn't expect this wide spread of an issue with the money he was spending?
But seriously, it's not the consumer's fault that apple is such a mess-up.
You're assuming everyone has the same CC warranty or an AMEX card. Not all CC's have warranties and not everyone can get an AMEX...
What if the OP doesn't have an AMEX card... AppleCare is available to everyone.
what the heck... this is a luxurious computer. It screams high quality. The keyboard is perfectly fine, and feels great (to me) to type on.
Nothing to complain about except the price. But in life you often get what you pay for.
Nothing to complain about except the price. But in life you often get what you pay for.
Not everyone can get an American Express card? Really? If someone's credit is that far down in the sewers then they should forgo buying a computer/tablet and instead focus on paying off debt and getting their credit health up to snuff.
As someone who is into churning(google it up), I have opened >35 credit cards in last few years, almost all CC extended warranties work in the same way. Be it Amex,Discover,Visa or Mastercard. You get your product repaired wherever you want, send them the work authorization and then they send you a check or credit it on your credit card account directly.