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SoN1NjA

macrumors 68020
Original poster
Feb 3, 2016
2,073
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I have an iPhone 7 (Jet Black, although it's not relevant) and in the bottom left corner I have a white dot, it's a display defect

While it doesn't bother me too much, should I get this replaced? Do y'all think I'd get a refurb? Could this lead to other complications in the future?

I can't post a photo because I only have my iPhone 6s on my person, and I can't go home
 

seadragon

Contributor
Mar 10, 2009
1,868
3,142
That's what worries me
I don't want a refurb, however I would like my $850 to be working without defects

I don't think you really have much choice. Refurbished units are absolutely fine. I've had a couple of them over the years and had no issues at all with them.
 

SoN1NjA

macrumors 68020
Original poster
Feb 3, 2016
2,073
2,183
I don't think you really have much choice. Refurbished units are absolutely fine. I've had a couple of them over the years and had no issues at all with them.
Yeah I know, I'm rocking a 6s and iPod touch right now both are probably refurbs
And got a 6 Plus that is too

Do you think Verizon (not Asurion) would give me a brand new phone
 

Jimmyss

macrumors member
Feb 11, 2017
73
13
You shouldn't replace it for just a dot. But if the replacement doesn't cost you any money, then why not get a new one?
 

shenfrey

macrumors 68020
May 23, 2010
2,328
571
In this case I'd say Apple store is your best bet. The refurb you get will be like new. If Apple has got anything right, it's making sure refurbs are as good as new (or better).

New is still new though and refurb (regardless of how perfect it is) is still a used product. I think TC wants to swap like with like.
 

SoN1NjA

macrumors 68020
Original poster
Feb 3, 2016
2,073
2,183
New is still new though and refurb (regardless of how perfect it is) is still a used product. I think TC wants to swap like with like.
Yes
If I'm paying $850 for a brand new phone, I should get a brand new replacement
 

foxconn

Suspended
Sep 6, 2016
421
506
www
Yes
If I'm paying $850 for a brand new phone, I should get a brand new replacement

But your phone is no longer new... it's used.
[doublepost=1487868846][/doublepost]
Will you put the new one in? Or will a store employee?
[doublepost=1487868098][/doublepost]
Here's an EXAMPLE image found online, I only have 1 and it's not as crazy, nonetheless it's there
Sample image

Apple Store will replace it

I had this issue on my 6S. It was fixed with a display swap.
 
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SoN1NjA

macrumors 68020
Original poster
Feb 3, 2016
2,073
2,183
But your phone is no longer new... it's used.
[doublepost=1487868846][/doublepost]

Apple Store will replace it

I had this issue on my 6S. It was fixed with a display swap.
was a joke with your username

and if this phone was brand new, they would still give the same service to any other phone
Plus, to them and Verizon it's still worth $850, which is the price of a brand new one, the scratches on the back hasn't lowered my monthly bills
 
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Newtons Apple

Suspended
Mar 12, 2014
22,757
15,248
Jacksonville, Florida
Yes
If I'm paying $850 for a brand new phone, I should get a brand new replacement

I am afraid you might be in for a disappointment. I am betting they replace the screen. Make sure you got a good backup on your phone and reset your before you give it to them.
[doublepost=1487869123][/doublepost]
Then you should just hang on to it. Still, a photo could be a great help for us to talk about it.
You need to direct this to the OP, not me.
 

foxconn

Suspended
Sep 6, 2016
421
506
www
was a joke with your username

and if this phone was brand new, they would still give the same service to any other phone
Plus, to them and Verizon it's still worth $850, which is the price of a brand new one, the scratches on the back hasn't lowered my monthly bills

"was" this "was" that but it isn't anymore.. your phone is now used so if you get a replacement it will be a refurb unless you're within your return window.

i wouldn't want a replacement anyways, it's a hassle to get my phone set up properly again and there's always a chance something else might be broken.
 

44267547

Cancelled
Jul 12, 2016
37,643
42,514
Yes
If I'm paying $850 for a brand new phone, I should get a brand new replacement

White box replacements are almost like new. I have had excellent experiences with them. I understand you think your entitled to one by saying "Should", but if you don't have AppleCare or out of warranty, this is the likely your only option.
 
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Bart Kela

Suspended
Oct 12, 2016
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I suggest you bring it back to the place where you purchased it from -- the Apple Store -- and ask them.

They have several options
A.) they say the unit isn't eligible for replacement
B.) they replace the display unit in your phone
C.) they replace your phone with a refurbished unit
D.) they replace your phone with a brand new retail box unit

You don't get to tell them which one they must choose. Of the four options they have, option D is the least likely to occur.

You are not entitled to a brand new retail box unit.

But, there's only one way to find out what they would do: ask them. Not us.

Good luck.
 
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