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White box replacements are almost like new. I have had excellent experiences with them. I understand you think your entitled to one by saying "Should", but if you don't have AppleCare or out of warranty, this is the likely your only option.

I've had great experiences with white box replacements. I think refurbs are basically like a brand new iPhone with extra quality control. I've had more trouble with brand new models out of box. Never had an issue with the white box replacements they gave me.
 
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I had a white box 5c refurbished that was mint. Wouldn't have been able to notice the difference if it was in an iconic 5c case/box!
 
Just my opinion, an Apple refurbished iPhone in new condition is worth more than your now 4 month old used phone with a defect in the display.

I would swap it out.
True, the back of my phone is ****
Hella scratches

Contacting Apple when I get my lunch break or get home, will post results
 
So you want a new phone because you cant take care of it and scratched it?

This sort of behavior is sickening.
I think you need to read the OP again. He is contacting Apple because of a screen defect. He isn't contacting Apple and seeking repair because of scratches on the back of the phone.

I think you owe the OP an apology.
 
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