Apple totally screwed up the keynote and the pre-order event. With huge data centers, Apple's streaming event continued to freeze. There was also an annoying Chinese girl's fxxxxxx voice as loud as the narrator's voice. Apple online store wasn't back up for 2:45 hours today. They wasted customer's time of 1,000,000 customers x 2 3/4 hours x $9/hr = $24,750,000. It shouldn't happen in the world #1 high technology company. Who will be taking responsibility? Tim? Phil? Jeff? Angela?
Are YOU going to put your money where your mouth is and REFUSE to buy the newest iPhone because they "waisted" your time?
If not....
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Further -- and I am the FIRST one to call people out for blindly defending Apple, but in this instance, I feel it's justified so....
Further... I don't see how this was such a huge deal. The Keynote... sure... that could have probably gone better (which is *probably* why they don't stream it for a lot of things) BUT.... c'mon... what do you expect? This is literally the biggest launch of the biggest consumer product of the year. I bet whatever company YOU work for has botched something before and I would almost venture a guess that most of us don't work for a top tech company or a top company in ANY field. And if you do, and your company has NEVER had any issues handling the biggest product/job/service of it's existence.... well then I'd like to buy in, cause that's a very well run organization.
Point is -- cut them a break. Every iPhone launch as been met with delays and error messages trying to preorder. That's because MILLIONS of people are trying to preorder at the same time.... it's common sense. Also, try to (and it's hard because of sheer volume and numbers) consider the scale of the product launch....
I think expectations are a bit too unrealistic. At the end of the day, Apple is a bunch of humans sitting behind computers just like us!!