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Shouldn't Apple consider old customer???

N

nirajmind

macrumors newbie
Original poster
Aug 16, 2011
6
0
India, Kolkata
Hi Everybody,
I am an Indian, and I purchased iPhone 4 on 04/01/2011 by 599 USD. But it was locked with AT&T. I got news that Apple store is selling iPhone 4 unlocked by 599 USD. Shouldn't Apple consider about old customer about unlocking.


:confused:


Thanks,

Niraj
 
They are selling the unlocked iPhone 4 from $649.99 and $749.99 in the US store, not $599. AT&T does not unlock any iPhones under any circumstances.

Sorry.
 
nirajmind said:
Hi Everybody,
I am an Indian, and I purchased iPhone 4 on 04/01/2011 by 599 USD. But it was locked with AT&T. I got news that Apple store is selling iPhone 4 unlocked by 599 USD. Shouldn't Apple consider about old customer about unlocking.


:confused:


Thanks,

Niraj
Click to expand...

Why should they? You knew when you bought it that it was locked.
 
Kyotoma said:
Indeed it is. AT&T will under no circumstance unlock phones. Not even for the active military.
Click to expand...

No, they unlock phones on extremely rare circumstances. Such as if you're deployed somewhere, and you can prove that you will be remaining there for the near future. They'll unlock it then.
 
fireshot91 said:
No, they unlock phones on extremely rare circumstances. Such as if you're deployed somewhere, and you can prove that you will be remaining there for the near future. They'll unlock it then.
Click to expand...
AFAIK, while that may be true with other brands of phones, nobody has ever successfully gotten AT&T to unlock an iPhone.
 
fireshot91 said:
No, they unlock phones on extremely rare circumstances. Such as if you're deployed somewhere, and you can prove that you will be remaining there for the near future. They'll unlock it then.
Click to expand...

Actually they unlock all phones except for the iPhone without question. I called them and got three phones unlocked then cancelled service a week later. You have to be an active member of their service for at least 90 days.
 
fireshot91 said:
No, they unlock phones on extremely rare circumstances. Such as if you're deployed somewhere, and you can prove that you will be remaining there for the near future. They'll unlock it then.
Click to expand...

They unlock most phones, but not the iPhone.
 
nirajmind said:
Hi Everybody,
I am an Indian, and I purchased iPhone 4 on 04/01/2011 by 599 USD. But it was locked with AT&T. I got news that Apple store is selling iPhone 4 unlocked by 599 USD. Shouldn't Apple consider about old customer about unlocking.


:confused:


Thanks,

Niraj
Click to expand...

That's like asking: I bought a MacBook last year but a new one came out this year so I should get new one cus I am an old customer. You bought it when you bought it, if Apple decides to come up with an unlocked version the next day - thats not their problem. In fact, Apple is actually nice by giving such promotions on some things (like buy a mac and get lion free if within time limit) and so on.
 
saberahul said:
That's like asking: I bought a MacBook last year but a new one came out this year so I should get new one cus I am an old customer. You bought it when you bought it, if Apple decides to come up with an unlocked version the next day - thats not their problem. In fact, Apple is actually nice by giving such promotions on some things (like buy a mac and get lion free if within time limit) and so on.
Click to expand...

That is one of the worst analogies ever. If he were asking for a new phone because hes a loyal customer then it would fit, otherwise he is simply asking to be able to use a device he owns on his choice of network. While ATT may legally be able to sell phones locked to only their carrier, I personally do not think it is right. Personal feelings aside, its still a crappy analogy. An unlocked phone is NOT a "new version", its simply a software switch that has been flipped.
 
wvphysics said:
That is one of the worst analogies ever. If he were asking for a new phone because hes a loyal customer then it would fit, otherwise he is simply asking to be able to use a device he owns on his choice of network. While ATT may legally be able to sell phones locked to only their carrier, I personally do not think it is right. Personal feelings aside, its still a crappy analogy. An unlocked phone is NOT a "new version", its simply a software switch that has been flipped.
Click to expand...

I also agree that its not right that AT&T never unlocks any iphones.
But he knew what he was getting himself into getting a phone locked to AT&T. Apple doesnt owe him anything and wont do anything about it.
 
Applejuiced said:
I also agree that its not right that AT&T never unlocks any iphones.
But he knew what he was getting himself into getting a phone locked to AT&T. Apple doesnt owe him anything and wont do anything about it.
Click to expand...

I just fundamentally disagree, I believe they do owe it to him and anyone else that is off contract to unlock the phones regardless if someone agreed to it. The subscriber should no longer be required to use them if the phone subsidy has been paid off.
 
wvphysics said:
I just fundamentally disagree, I believe they do owe it to him and anyone else that is off contract to unlock the phones regardless if someone agreed to it. The subscriber should no longer be required to use them if the phone subsidy has been paid off.
Click to expand...

I agree that they should unlock all phones after the contract is up or if phone was paid off in full. But in reality we know that's not going to happen unless the US government actually looks out for the consumer and puts an end to unfair practices like AT&T not unlocking any iphones for the past 4+ years.
And again like I said above the user knew what he was getting himself into so even though its not fair there's nothing that can be done.
 
iisforiphone said:
not sure where i stand on this especially since it appears the OP didnt even pay the same price as the unlocked ones are selling for
Click to expand...
The OP paid the full "contract free" price back in April. This was before the $50 increase and the fact that Apple will now sell a carrier unlocked iPhone 4 in the US as of mid June.

The OP should have know that the phone they purchased was locked to AT&T when purchasing it, if not then yes, it is a sad issue but they still will not get Apple or AT&T to unlock their iPhone.

Perhaps they should consider the Grevy SIM option for now :eek:

Dave
 
jessica. said:
Apple doesn't care who you are after they have your cash.
Click to expand...

Tough to believe considering they have the highest customer satisfaction ratings in the industry.

Aside from the obvious reports and facts you clearly don't follow, I've had returns without restocking fees 43 days after the fact. I've recently had a 27" Open box iMac from Best Buy that the HDD went out. Apple store was out of stock on the HDD's, since it was 5 to 7 days for a new drive, manager swapped me out for a new iMac of the same spec they had in the back.

So other than the facts and personal experience... yes your are correct!:)
 
Small White Car said:
Apple replaced my broken iPhone 13 months after I bought it even though they had no obligation to do so.

My story makes your story false.
Click to expand...

True, but let's not forget that Apple tends to do kind gestures like that. However, they never unlock anybody's iPhone. (though, that really wasn't your original argument - but I'm just saying). They've also been very kind to me as well (similar story to bossxii)
 
nirajmind said:
Hi Everybody,
I am an Indian, and I purchased iPhone 4 on 04/01/2011 by 599 USD. But it was locked with AT&T. I got news that Apple store is selling iPhone 4 unlocked by 599 USD. Shouldn't Apple consider about old customer about unlocking.


:confused:


Thanks,

Niraj
Click to expand...

Unfortunately, your iPhone is locked to AT&T and there is nothing that Apple can or will do about it. :(

Gjwilly said:
Yes they do.
Active military can get their phones unlocked through AT&T.
Click to expand...

No, they cannot. AT&T does not unlock iPhones. Period.

wvphysics said:
I just fundamentally disagree, I believe they do owe it to him and anyone else that is off contract to unlock the phones regardless if someone agreed to it. The subscriber should no longer be required to use them if the phone subsidy has been paid off.
Click to expand...

I believe that they should give people the chance to pay the extra $50 difference to have the device unlocked. Although this is not likely to happen any time soon, for various bureaucratic reasons, I think it would make sense in theory.
 
Thanks Folks

Hi Guys,
Thanks for your kind replies . I am glad to here this( not happy actually). Anyway I will continue my journey with apple, and try in future to get the phone unlocked. I heard that once apple introduced MobileMe for 100 USD then they made it free and they repaid the old customers. So I hope once Apple get rid off ATT they can share unlock key with all the old customers. Then we don't need to curse ATT or anybody else. Let's hope so for now.



Thanks,

Niraj
 
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