Shouldn't Apple consider old customer???

Discussion in 'iPhone' started by nirajmind, Aug 16, 2011.

  1. nirajmind macrumors newbie

    Joined:
    Aug 16, 2011
    Location:
    India, Kolkata
    #1
    Hi Everybody,
    I am an Indian, and I purchased iPhone 4 on 04/01/2011 by 599 USD. But it was locked with AT&T. I got news that Apple store is selling iPhone 4 unlocked by 599 USD. Shouldn't Apple consider about old customer about unlocking.


    :confused:


    Thanks,

    Niraj
     
  2. wordoflife macrumors 604

    wordoflife

    Joined:
    Jul 6, 2009
    #2
    They are selling the unlocked iPhone 4 from $649.99 and $749.99 in the US store, not $599. AT&T does not unlock any iPhones under any circumstances.

    Sorry.
     
  3. MagnusF macrumors regular

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    Jul 12, 2010
    #3
    Why should they? You knew when you bought it that it was locked.
     
  4. Gjwilly macrumors 68030

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    May 1, 2011
    Location:
    SF Bay Area
    #4
    Yes they do.
    Active military can get their phones unlocked through AT&T.
     
  5. Applejuiced macrumors Westmere

    Applejuiced

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    Location:
    At the iPhone hacks section.
    #5
    That is false.
     
  6. Kyotoma macrumors 68000

    Kyotoma

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    #6
    Indeed it is. AT&T will under no circumstance unlock phones. Not even for the active military.
     
  7. fireshot91 macrumors 601

    fireshot91

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    Location:
    Northern VA
    #7
    No, they unlock phones on extremely rare circumstances. Such as if you're deployed somewhere, and you can prove that you will be remaining there for the near future. They'll unlock it then.
     
  8. aristobrat macrumors G4

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    Oct 14, 2005
    #8
    AFAIK, while that may be true with other brands of phones, nobody has ever successfully gotten AT&T to unlock an iPhone.
     
  9. Pgohlke macrumors 6502

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    Jan 9, 2009
    Location:
    Centerville, Ohio
    #9
    Actually they unlock all phones except for the iPhone without question. I called them and got three phones unlocked then cancelled service a week later. You have to be an active member of their service for at least 90 days.
     
  10. wordoflife macrumors 604

    wordoflife

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    #10
    They unlock most phones, but not the iPhone.
     
  11. saberahul macrumors 68040

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    Location:
    USA
    #11
    That's like asking: I bought a MacBook last year but a new one came out this year so I should get new one cus I am an old customer. You bought it when you bought it, if Apple decides to come up with an unlocked version the next day - thats not their problem. In fact, Apple is actually nice by giving such promotions on some things (like buy a mac and get lion free if within time limit) and so on.
     
  12. GoCubsGo macrumors Nehalem

    GoCubsGo

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    Feb 19, 2005
    #12
    Apple doesn't care who you are after they have your cash.
     
  13. wvphysics macrumors regular

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    Jul 7, 2010
    #13
    That is one of the worst analogies ever. If he were asking for a new phone because hes a loyal customer then it would fit, otherwise he is simply asking to be able to use a device he owns on his choice of network. While ATT may legally be able to sell phones locked to only their carrier, I personally do not think it is right. Personal feelings aside, its still a crappy analogy. An unlocked phone is NOT a "new version", its simply a software switch that has been flipped.
     
  14. Applejuiced macrumors Westmere

    Applejuiced

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    Location:
    At the iPhone hacks section.
    #14
    I also agree that its not right that AT&T never unlocks any iphones.
    But he knew what he was getting himself into getting a phone locked to AT&T. Apple doesnt owe him anything and wont do anything about it.
     
  15. wvphysics macrumors regular

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    Jul 7, 2010
    #15
    I just fundamentally disagree, I believe they do owe it to him and anyone else that is off contract to unlock the phones regardless if someone agreed to it. The subscriber should no longer be required to use them if the phone subsidy has been paid off.
     
  16. Applejuiced macrumors Westmere

    Applejuiced

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    #16
    I agree that they should unlock all phones after the contract is up or if phone was paid off in full. But in reality we know that's not going to happen unless the US government actually looks out for the consumer and puts an end to unfair practices like AT&T not unlocking any iphones for the past 4+ years.
    And again like I said above the user knew what he was getting himself into so even though its not fair there's nothing that can be done.
     
  17. heisenberg123 macrumors 603

    heisenberg123

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    Location:
    Hamilton, Ontario
    #17
    not sure where i stand on this especially since it appears the OP didnt even pay the same price as the unlocked ones are selling for
     
  18. dave006 macrumors 68030

    dave006

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    Jul 3, 2008
    #18
    The OP paid the full "contract free" price back in April. This was before the $50 increase and the fact that Apple will now sell a carrier unlocked iPhone 4 in the US as of mid June.

    The OP should have know that the phone they purchased was locked to AT&T when purchasing it, if not then yes, it is a sad issue but they still will not get Apple or AT&T to unlock their iPhone.

    Perhaps they should consider the Grevy SIM option for now :eek:

    Dave
     
  19. Small White Car macrumors G4

    Small White Car

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    Aug 29, 2006
    Location:
    Washington DC
    #19
    Apple replaced my broken iPhone 13 months after I bought it even though they had no obligation to do so.

    My story makes your story false.
     
  20. apollo1444 macrumors 65816

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    Location:
    mexico
    #20
    that sucks for the US, because apple store in mexico sells them unlocked for $599
     
  21. bossxii macrumors 68000

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    Nov 9, 2008
    Location:
    Kansas City
    #21
    Tough to believe considering they have the highest customer satisfaction ratings in the industry.

    Aside from the obvious reports and facts you clearly don't follow, I've had returns without restocking fees 43 days after the fact. I've recently had a 27" Open box iMac from Best Buy that the HDD went out. Apple store was out of stock on the HDD's, since it was 5 to 7 days for a new drive, manager swapped me out for a new iMac of the same spec they had in the back.

    So other than the facts and personal experience... yes your are correct!:)
     
  22. wordoflife macrumors 604

    wordoflife

    Joined:
    Jul 6, 2009
    #22
    True, but let's not forget that Apple tends to do kind gestures like that. However, they never unlock anybody's iPhone. (though, that really wasn't your original argument - but I'm just saying). They've also been very kind to me as well (similar story to bossxii)
     
  23. awadeee macrumors 68020

    awadeee

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    Jan 21, 2011
    Location:
    Viper City
    #23
    Unfortunately, your iPhone is locked to AT&T and there is nothing that Apple can or will do about it. :(

    No, they cannot. AT&T does not unlock iPhones. Period.

    I believe that they should give people the chance to pay the extra $50 difference to have the device unlocked. Although this is not likely to happen any time soon, for various bureaucratic reasons, I think it would make sense in theory.
     
  24. nirajmind thread starter macrumors newbie

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    Aug 16, 2011
    Location:
    India, Kolkata
    #24
    Thanks Folks

    Hi Guys,
    Thanks for your kind replies . I am glad to here this( not happy actually). Anyway I will continue my journey with apple, and try in future to get the phone unlocked. I heard that once apple introduced MobileMe for 100 USD then they made it free and they repaid the old customers. So I hope once Apple get rid off ATT they can share unlock key with all the old customers. Then we don't need to curse ATT or anybody else. Let's hope so for now.



    Thanks,

    Niraj
     
  25. Pez555 macrumors 68000

    Pez555

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    Apr 18, 2010
    #25
    whilst the above is mostly true, they certainly care a lot more than any other company out there.
     

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