Sierra not recognizing Western Digital external USB drive

Discussion in 'macOS Sierra (10.12)' started by otrfan84128, Jul 10, 2016.

  1. otrfan84128 macrumors newbie

    Joined:
    Feb 6, 2007
    Location:
    Utah
    #1
    Boot up is very slow and external USB3 WD MyBook is not recognized. It worked fine with El Capitan. Can't find any references out on the web about this. Anyone else having a problem?
     
  2. grahamperrin macrumors 601

    grahamperrin

    Joined:
    Jun 8, 2007
    #2
    Use System Information; click USB then copy the details, please paste to this topic.
     
  3. otrfan84128 thread starter macrumors newbie

    Joined:
    Feb 6, 2007
    Location:
    Utah
    #3
    I should have suspected the WD Turbo drivers since they date from 2013, but I thought for sure I had removed them. Apparently, that was the problem, but I'll keep watching. If anyone else encounters this, the WD Utilities don't seem to be a problem. But the Turbo drivers were, and to uninstall them, you need to run the install utility and choose "remove." Warning: after the restart, it still is a very slow boot up the first time. Subsequent reboots work normally.
    I would recommend removing the Turbo drivers prior to running the Sierra installation. That hang on boot up is lengthy and leads you to believe the system is corrupt.
     
  4. MTD's Mac macrumors regular

    MTD's Mac

    Joined:
    Mar 18, 2010
    Location:
    Los Angeles
    #4
    I had a similar issue with an external USB3 hard drive. It still works on Macs running El Capitan but on Sierra I need to restart the computer with the drive plugged in for Finder to recognize it. Annoying, but Beta stuff.
     
  5. Beagleboys macrumors newbie

    Beagleboys

    Joined:
    Jul 15, 2016
    #5
    So this is how I got it to work:
    1. Download the last turbo drive installer(Yes that's the 2013 ones)
    2. Open it and remove the drivers. If they are not installed install them.
    3. Restart
    4. Install the drivers and repeat point number 2 and 3
    5. Restart the mac and press option (alt) at the chime
    6. When the boot HD is displayed, disconnect and reconnect your MyBook till it shows up. The system may restart automatically. Press again option at the chime and make sure the hard drive is showing correctly.
    7. Choose Macintosh HD and boot up the system.
    8. The HD should show in finder.
     
  6. dwr508 macrumors newbie

    dwr508

    Joined:
    Jul 15, 2016
    #6
    I tried the above and it didn't work. When I insert the external into my MBP, it shows up as "EFI Boot", along with the Machintosh HD. However, after boot, it doesn't show up in Finder. :(

    I can connect the drive to my MBA with El Capitan and see things fine. The drive tests all show no problems.

    Sadly, my TimeMachine backup is on the drive, so as of now, I'm trying to figure out how to get the backup off this drive and on to another so I can downgrade back to El Capitan until they work out more bugs with Sierra.
     
  7. FSugino macrumors newbie

    Joined:
    Jul 1, 2007
    #7
    Thanks for the tip. Uninstalling the WD Turbo Driver and restarting did the trick for me.
     
  8. Sammypurple macrumors regular

    Sammypurple

    Joined:
    Feb 1, 2008
    Location:
    Massachusetts, United States
    #8
    Uninstalling the Turbo Driver worked for me as well. Both of my WD drives are usable now.
     
  9. dwr508 macrumors newbie

    dwr508

    Joined:
    Jul 15, 2016
    #9
    I was able to get my drive to work, finally. Instead of allowing the installer to install only two drivers, I clicked, "customize" and selected all the drivers. I then restarted and uninstalled the drivers as things worked fine.

    Thanks for the help!
     
  10. Sjorre, Sep 20, 2016
    Last edited: Sep 20, 2016

    Sjorre macrumors newbie

    Sjorre

    Joined:
    Sep 20, 2016
    #10
  11. Sunnykeysfl macrumors newbie

    Sunnykeysfl

    Joined:
    Sep 27, 2016
    #11
    --- Post Merged, Sep 27, 2016 ---
    Mine is not working either since I downloaded Sierra.........the Apple Store informed me that I would have to wait until Western Digital came out with an update for Sierra Operating system...
     
  12. darkweather macrumors regular

    darkweather

    Joined:
    Aug 8, 2013
    #12
  13. Kevin Zimmerman macrumors newbie

    Joined:
    Oct 1, 2016
    #13
    I also have to restart my Thunderbolt Lacie after a reboot.

    USB 2.0 Bus:




    Host Controller Driver: AppleUSBEHCIPCI

    PCI Device ID: 0x1c2d

    PCI Revision ID: 0x0005

    PCI Vendor ID: 0x8086



    FaceTime HD Camera (Built-in):



    Product ID: 0x850b

    Vendor ID: 0x05ac (Apple Inc.)

    Version: 7.55

    Serial Number: CC2B9D056ADGGFLP

    Speed: Up to 480 Mb/sec

    Manufacturer: Apple Inc.

    Location ID: 0xfa200000 / 2

    Current Available (mA): 500

    Current Required (mA): 500

    Extra Operating Current (mA): 0

    Built-In: Yes



    Hub:



    Product ID: 0x2514

    Vendor ID: 0x0424 (SMSC)

    Version: 0.03

    Speed: Up to 480 Mb/sec

    Location ID: 0xfa100000 / 1

    Current Available (mA): 500

    Current Required (mA): 2

    Extra Operating Current (mA): 0

    Built-In: Yes



    Keyboard Hub:



    Product ID: 0x1006

    Vendor ID: 0x05ac (Apple Inc.)

    Version: 96.15

    Serial Number: 000000000000

    Speed: Up to 480 Mb/sec

    Manufacturer: Apple, Inc.

    Location ID: 0xfa130000 / 5

    Current Available (mA): 500

    Current Required (mA): 300

    Extra Operating Current (mA): 0



    Apple Keyboard:



    Product ID: 0x024f

    Vendor ID: 0x05ac (Apple Inc.)

    Version: 0.74

    Speed: Up to 1.5 Mb/sec

    Manufacturer: Apple Inc.

    Location ID: 0xfa132000 / 9

    Current Available (mA): 500

    Current Required (mA): 20

    Extra Operating Current (mA): 0



    iPad:



    Product ID: 0x12ab

    Vendor ID: 0x05ac (Apple Inc.)

    Version: 5.03

    Serial Number: ebe9ee88e9fcaadece95cfaee24e280e87f9769c

    Speed: Up to 480 Mb/sec

    Manufacturer: Apple Inc.

    Location ID: 0xfa120000 / 4

    Current Available (mA): 500

    Current Required (mA): 500

    Extra Operating Current (mA): 1600

    Sleep current (mA): 2100



    BRCM2046 Hub:



    Product ID: 0x4500

    Vendor ID: 0x0a5c (Broadcom Corp.)

    Version: 1.00

    Speed: Up to 12 Mb/sec

    Manufacturer: Apple Inc.

    Location ID: 0xfa110000 / 3

    Current Available (mA): 500

    Current Required (mA): 0

    Extra Operating Current (mA): 0

    Built-In: Yes



    Bluetooth USB Host Controller:



    Product ID: 0x8215

    Vendor ID: 0x05ac (Apple Inc.)

    Version: 2.08

    Serial Number: 3451C9F336B6

    Speed: Up to 12 Mb/sec

    Manufacturer: Apple Inc.

    Location ID: 0xfa111000 / 6

    Current Available (mA): 500

    Current Required (mA): 0

    Extra Operating Current (mA): 0

    Built-In: Yes
     
  14. rct941 macrumors newbie

    rct941

    Joined:
    Oct 29, 2016
    #14
  15. Zab the Fab macrumors member

    Joined:
    Nov 26, 2003
    #15
    The WD Drive Utilities does not recognise my external My Book Studio Edition II, and I would like to change the RAID configuration. Sierra has had no problem displaying the hard drive though.

    I can't find any help on WD forums, any takers?
     

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