So my parents decided to order an iPad 2 for my sister who just turned 13. I dont live at home anymore so I wasn't around for the ordering. As my sister explains it the safari browser hung while processing the order to the point where she had to quit and start all over, so she started over againa and placed the order got an order confirmation everything was fine..... Just to be certain my mother called up Customer service and made sure the system only knew one order, this was confirmed by CS and on the customer account page in Apple.com there was only one order...... Cut to Tuesday afternoon my sister's iPad arrives and all is well. Yesterday Afternoon another iPad arrives I happened to be visiting so my mother asks me to call Apple and get everything straightened out and make sure we dont get charged twice. So I call Customer service and explain the situation... The rep assures me that their system only shows one order and that my mothers credit card was only billed once..... Ok so I ask her how do I proceed with returning this second iPad since i want to avoid any problems or confusion with Apple coming after us in the future..... This is where it gets weird. The CS rep informs me that she cannot issue an RA since this iPad does not exist in her system, and they have no record of it shipping.... weird since the shipping label has my mothers name on it and it clearly came from Apple..... So I give her the Fedex label number and the iPad's serial number from the box...... and still nothing she cannot issue an RA and so I ask her can I just send it back without one? and her response was "it will probably get lost in the shuffle since we have no record of it" Anyhow I am baffled, I have no interest in an iPad, my parents have no interset in an iPad and we really don't have a need to sell it... but most importantly I want to do the right thing. I took down the reps name but I dont know what to do next?