So my sister takes great care of her phones. She also took a picture of the phone before submitting it to Verizon's trade in program for the $650 credit as part of the promotion for her new iphone. Verizon this morning sent her an email saying it had cracks or deadspots and therefore was only worth $150. She now basically has to pay full price for a phone......I'm flabergasted. how the heck do we fight this?